New Reviewer

I have not received my order and this is my 2nd attempt at contacting…

House Of Beauty Uk - I have not received my order and this is my 2nd attempt at contacting…
Hello, I am very upset at this point. It has been over a month, I have not received my order and now Im not hearing back from your business. If you can not fill the order then reimburse me. Let me know what is going on because my order is pricey and I feel uncomfortable and angry at this point. My order number is #HOB-189****. I hope to here from you soon please. Thank You, Bianca M. Cruz Phone: 954-593-****
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ID
#2957224 Review #2957224 is a subjective opinion of poster.
Pros
  • Wide variety of products
Cons
  • Poor customer service
Preferred solution
Deliver product or service ordered

Terrible unprofessional rude

I ordered a highlighter 27th of may for my birthday in june and was supposed to take up to 7 days for delivery.I heard nothing for almost 3 weeks and tonnes of emails so i commented on their fb page and a few days later received a refund in my paypal.I was very confused so i emailed and was told in reply my address was incorrect so they sent refund.I checked the address and it was correct so i dont know why they did sent refund.Also, they didnt refund the cost of delivery only the items cost which i am furious about as it was their mistake.Since then i have sent at least 10 emails and they have ignored every one.I am so angry that they treat customers this way.My advice avoid them at all cost!
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ID
#1069116 Review #1069116 is a subjective opinion of poster.
Service
House Of Beauty Uk Shipping Service
Reason of review
Order processing issue

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