Makaylyn Zxb

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| map-marker Mongrando, Provincia Di Biella

Not shipping my order

Hourglass Cosmetics - Not shipping my order
Contains 2 confidential files for company representatives

I have placed order on 19 December 2024 . Its almost 20 days I m waiting for my parcelI did lots of email no body help meI got fake tracking no

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User's recommendation: Don’t buy anything through website they doing fraud

Nga V Ntq

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Verified Reviewer
| map-marker Bradford, England

There is NO customer with this company, no on ever answering the phone is always a voicemail. Email is impossible because keep on needing the authorization code, but never any authorization code send

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Contains 1 confidential file for company representatives

There isn't any customer service support with this company. I didn't receive my products, even though it said they had been delivered!

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Loss:
$234
Pros:
  • I liked the products i brought from sephora

Preferred solution: I would like to get my products I paid for, I don’t want refund.

User's recommendation: Have a real person answering the phone or call back. Email is impossible, there wasn’t any authorization code send to my email.

Anonymous
map-marker Saint Joseph, Missouri

Customer service

I couldnt race customer service. And trying to call them was a pain!!

You cant just dial the number.

You have to put in your email, phone and a security code- and I still couldnt speak to anyone. Great products, poor customer service!

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Anonymous
map-marker Rochester, Michigan

Product question

Hourglass Cosmetics - Product question
Hourglass Cosmetics - Product question - Image 2

To whom this may concern:

I am looking for a replacement for your hidden corrective concealer product, in the color Natural. I recently searched and think, that its discontinued or at least the Natural color.

Ive only seen it left in Sable. Im very disappointed because I absolutely love the product !! Very easy to apply because its a solid and in a lipstick type container.

Please bring back or recommend similar product/ and color. Love this product and dont want to spend $$$$ on Cle de peau similar product.

Thank you,

Jackie Spatafora

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Robin M Jxy

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Verified Reviewer

Empty box/ no product

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I was sent a g.w.p. but nothing from my order. Sent FIVE emails to no avail and phone number is useless.

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Loss:
$124

Preferred solution: Full refund

User's recommendation: Pick another brand at Sephora/Ulta

Marie R Mff

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Verified Reviewer

Product Information

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Hi,

I don't have any complaints. I wanted to switch all of my cosmetic needs over to Hourglass but I have noticed that there's Mica in some of your products and I wanted to know if the Mica used is ethically sourced?

I appreciate your time and response

Marie Radtke

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Preferred solution: I would like yo switch all of my cosmetic needs. I would like and know if the Mica used is ethically sourced? How do you this expectation is met, provided the Mica is ethically sourced. I appreciate your time and response, Marie Radtke

Anonymous
map-marker London, England

Allergic reaction to Ambient Lighting Edit Unlocked

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In brief, I purchased Hourglass(10) Hydrating Skin Tint and your 6 palette Ambient Lighting Edit Unlocked. Shannon of the Harrods Lakeside Branch demonstrated and dealt with this transaction.

I went over budget but was keen to purchase a vegan product. I was thrilled with my new purchases. I used as directed the next day and within a couple of minutes of applying the palette colours my skin began to itch and there was some redness appearing. I perservered until it worsened and I the had to remove it all.

I tried for the next three days and received the same reaction.

I then returned to Lakeside and spoke in depth to Paige and Abbi of the Harrods branch. Sadly they informed me that I would have to contact yourselves regarding this matter.

I was quite cross as this was quite a journey for me and what was meant to be a special treat has turned into an expensive disaster. Having said the the foundation is beautiful or could it be once the palette of colours were added; prove that they were not compatible?

I am out of pocket and although I did not keep my receipt the purchase is listed on my credit card for verification alongside Shannon, Paige and Abbi's recognition of this problem.

I would be grateful for your comments and would request a refund at your earliest convenience.

Many Thanks

Sue Whithorn (67)

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User's recommendation: Please take into account should you wish to return your product for ANY reason they will not refund and just tell you to go back the company direct. This is a massive downfall on their behalf.

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