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I prepaid in full for a rental car from Hotwire. Their car broke down and needed to be towed to a shop for repairs. I was without the car all day which completely ruined the plans I had made with family members we were visiting. I had to manage the entire process of...
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#1018384
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I made a reservation, but first call a specialist to help me. I wanted to be sure that everything was fine, I asked if the hotel had a pool and she told me that when I book the hotel I did not have a pool, I called customer service to explain What happened and did not...
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1.0
I liked
  • Present you a hotel and they are not really
I didn't like
  • Is a fraud company
#1005701
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My wife made a car reservation but for the wrong airport. When I called to see if I can either change it or cancel it, I was told no. They were even unwilling to change the rental from one airport to another in the SAME stay! This simply doesn't make any sense as they...
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Hotwire Car Rental Booking Review

#900926
1.4
I booked a car rental online through Hotwire. Total price prepaid $75 for 5 days in Cancun, with insurance. Vendor Europcar. When I got there Europcar said that insurance company DOES NOT provide service in Mexico and I had to buy another onsite and for over 200 dollars. It has been impossible to get in touch with Hotwire. I haven't been able to reach their numbers and they don't provide email.
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Hotwire Room Booking Review

#898751
2.5
I booked the hotel using Hoteire and requested to cancel 3 days earlier and they wouldn't refund my money. How can they run business like this? I'm so pissed. Will never use Hoteire again.
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Hotwire Room Booking Review

#896973
Booked a room in Chicago, the cab driver didn't even know where it was, the lobby was in the hallway, the room was phone booth size, no amenities, I mean zero. When I called Hot Wire to change or upgrade they said no changes and about hung up. Will never use them again.
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Payless Car Rental Car Rental Review

#893196
1.7
RDU airport: I reserved a car online through Hotwire only to be informed there were no cars available when I arrived at the rental office. Myself and 4 other customers were told this. Don't book Payless or throughHotwire.
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I booked a car online with hotwire.com. When I booked the car I purchased insurance through hotwire for $45. When I picked up the car at PAYLESS CAR RENTAL I was asked if I wanted insurance, I said I already purchased insurance. I signed the contract and drove to my...
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1.0
I didn't like
  • Deceptive practices for selling insurance
#996689
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Don't be fooled. This is a 2 star resort. We thought we had a great deal thru Hotwire but they couldn't find our reservation and treated us third class even when they finally found it. Room is super tiny and vintage 80s. The fabulous water park pool is NOT included...
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*****HOTWIRE***** Please don't book your car rental through them, they don't let you change/modify if you have a mistake on your reservation like AM instead of PM. They don't let you cancel your reservation & they charged your credit card up front. Also, very bad...
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Reserved a car through Hotwire, my plans changed, I called to cancel hoping to get a refund at best a credit. No such luck, the customer service rep (I use that term lightly) and her supervisor regurgitated the same company line "no refunds, exchanges or transfers."...
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1.0
I didn't like
  • Rigid policies
#976152
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I reserved a car from hotwirecarrental.com and they did not explain their company policy and service guide to wondering costumers, as myself, henceforth I soon realized that the company is nonrefundable for the payment I made for the car. Even though I called in and...
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1.0
I didn't like
  • Charged me after i had canceled a week in advance
  • Poor customer service
  • Did not explain company policy well on website and phone call
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I made a reservation with Hotwire. Due to illness, I needed to cancel I did not want to get othes sick. Hotwire would not refund me nor give me credit for the $68.50. Agent not helpful Apology was insincere They do not care about customer service all they say is no,...
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h.kitchener

h.kitchener You wanted special treatment. They followed the rules which you agreed to when booking. Find a pillow to cry in but, yes go elsewhere from now on.

Contact Hotwire

Headquarters Address:
Hotwire, Inc
655 Montgomery Street, Suite 600
San Francisco, CA 94111
Phone:
(866) 468-9473
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Companies similar to Hotwire

I booked a hotel for 4 nights at Hotwire. I got lured with a luxury option (previous customer got this hotel...) and got a mediocre option as a result. On top of that the total amount was considerably higher than on Hotels.com and the hotel will charge an additional...
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Anonymous

Anonymous Issue has never been resolved by Hotwire, only standard answer

1.0
I didn't like
  • Being overcharged
  • Unethical business practice
  • Additional charges not mentioned
#922218
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