Resolved
Gayton C

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Resolved: Bait & Switch

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Updated by user Oct 20, 2023

Company fixed the issue and I have been provided with apology. When I paid for the cover the invoice showed $0 for shipping but there was "fine print" that stated that there could be an additional charge for shipping because of increased shipping cost, then I got an email stating that if I wanted to continue with the order I would be charged $210 - I CANCELLED!

Original review Oct 13, 2023

They advertised a SPA Cover with "Free Delivery" so I placed the order after emailing customer service for about two days. Two days later I get an email telling me that it could not be delivered unless I pay an additional $210.00 to cover the rise in shipping cost???

I CANCELLED THE ORDER! Let the buyer be ware, I would not recommend or use this company.

View full review
Loss:
$339
Pros:
  • Great website
Cons:
  • Cant deliver what they promise or sell

Preferred solution: Full refund

User's recommendation: Caveat Emptor or Buyer be ware!

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