HotTubCoverSpot Reviews
HotTubCoverSpot Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HotTubCoverSpot has a 1.5 star rating from 3 reviews and consumers are mostly dissatisfied. Reviews report order errors, long delays, denied returns, and a 100% unfavorable rating distribution.
Key Takeaways for Future Customers
- Read HotTubCoverSpot reviews and check alternate names like PartsforSpas.com before buying.
- Expect a distributor-style, transactional relationship with limited returns and warranty support.
- Be prepared for high price levels and possible delivery delays or extra shipping charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about lack of accountability and products not matching specs.
- Billing surprises and contested charges after advertised free delivery.
- Refunds and returns denied; customer service declines liability.
Positive Feedback
Reviewers note a great website and some covers fit the tub top despite skirt or customization issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HotTubCoverSpot has a 1.5 star rating from 3 reviews and consumers are mostly dissatisfied. Reviews report order errors, long delays, denied returns, and a 100% unfavorable rating distribution.
Key Takeaways for Future Customers
- Read HotTubCoverSpot reviews and check alternate names like PartsforSpas.com before buying.
- Expect a distributor-style, transactional relationship with limited returns and warranty support.
- Be prepared for high price levels and possible delivery delays or extra shipping charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about lack of accountability and products not matching specs.
- Billing surprises and contested charges after advertised free delivery.
- Refunds and returns denied; customer service declines liability.
Positive Feedback
Reviewers note a great website and some covers fit the tub top despite skirt or customization issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Appleton, Wisconsin
No accountability
- - Product not produced per design specs.
- - Distributor; disclaims liability after payment; shop elsewhere for service.
The product was not produced in compliance with the established design specifications. Hot Tub Cover Spot operates strictly as a distributor and disclaims responsibility or liability following receipt of payment. If you are looking for a transactional relationship, use them, if you're looking for great customer service and long-term relationship, shop elsewhere.
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhat I received was not what I ordered
- - I ordered a custom hot tub cover on Oct 27 and it arrived on Dec 4.
- - The skirt is tight; no returns on custom orders; company uses multiple names.
The company told me to reach out to the manufacturer. I purchased from Hot Cover Spot and I don't care who made it. It's not my problem who made it so the seller is responsible for resolving this issue.Michael
When I put it on, the skirt was way too tight. (See photos) There is no way to adjust it as it's part of the cover. The top of the cover appears to fit okay, but when they made the skirt, they goofed. I contacted the company, and Kevin replied that it was custom-made and there are no returns.
They had the correct measurements but screwed up. I will contact my credit card company and contest the charge.
This company goes by several names including PartsforSpas.com, Stonewood Manufacturing, HotTubCoverSpot.com to name a few. If you need a hot tub cover, choose anyone but this company!
- Buyer beware they take no responsibility for their errors
Preferred solution: Full refund
User's recommendation: Check the companies reviews BEFORE purchasing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Bait & Switch
- - SPA Cover advertised with Free Delivery.
- - After two days, I was told delivery would require an extra $210.
- - I canceled the order.
Company fixed the issue and I have been provided with apology. When I paid for the cover the invoice showed $0 for shipping but there was "fine print" that stated that there could be an additional charge for shipping because of increased shipping cost, then I got an email stating that if I wanted to continue with the order I would be charged $210 - I CANCELLED!
They advertised a SPA Cover with "Free Delivery" so I placed the order after emailing customer service for about two days. Two days later I get an email telling me that it could not be delivered unless I pay an additional $210.00 to cover the rise in shipping cost???
I CANCELLED THE ORDER! Let the buyer be ware, I would not recommend or use this company.
- Great website
- Cant deliver what they promise or sell
Preferred solution: Full refund
User's recommendation: Caveat Emptor or Buyer be ware!
Companies Similar to HotTubCoverSpot
Wholesale Spa Covers
“how important is it to be accurate with the radius #? I'm having difficulty identifying when the outer...“
Hot Tub Works
“Trouble finding a customer Service email address. Somehow directed to this service. I received a...“
Wave Spas
“As you can see I tried to return. Bought the wrong thing. Its been nearly a month and they keep...“
Dr Wellness Therapy
“Spa covers are cheap like cardboard and oversized by about 3 on both sides. Poor customer service. My...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation