New Reviewer

Damaged producct

Hottperfume - Damaged producct
Hottperfume - Damaged producct
Bought men's colonel. It leaked. The bottle wasn't broke but the labelling on the bottle was gone. Need to be replaced. Joni Dahn

User's recommendation: Depends how they handle my dispute.

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ID
#2355363 Review #2355363 is a subjective opinion of poster.
Pros
  • Greay colonr
Cons
  • It came damaged
Loss
$86
Preferred solution
Full refund
New Reviewer

COUNTEREIT!!! FRAUD!!!!

Counterfeit! Sent fake Christian Dior perfume. I ordered a retired version of 'Poison.' The box it came in had cellophane, seemed legit. At first glance the bottle looked right. And then I smelled it- and it was off. I had the tiniest bit of the REAL perfume left and I compared them. It was as I thought, the one hottperfume sent me had an awful tinge to the smell. BAD knock off. As I started looking at the bottle closer, it had a sticker at the bottom (as does the real product) but it was 'conveniently' torn. The spray pump was different too. It was completely fake. I emailed hottperfume and said I wanted my money back and would return the fake they sent me. I never got a reply. $70 wasted!!!!!
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ID
#1752986 Review #1752986 is a subjective opinion of poster.
Pros
  • Fake beware fake
Cons
  • Dont respond to emails and they dont answer their phones
  • Fake counterfeit
Reason of review
Not as described/ advertised
Loss
$72
Preferred solution
Full refund
New Reviewer

HottPerfume.com are on-line thieves

https://www.hottperfume.com/ Order#25536 AnnMarie Haight from Dawsonville, GA. I have used them before and so this was very disappointing and unexpected. Ordered my perfume May 14th 2018 and paid around $70. It is June 9th and still have not received my order. I received one response to all my emails and they said they were sorry and that I would receive my order that week. No one answers the phone, but you'll get a recording saying to check back later. There is no voice recorder set up to leave a message either. If they aren't scamming people now, then their customer service department is on strike. I received an e-mail from Hott Perfume shortly after posting this review and they stated that the perfume I ordered last month is sold out. If they were out of the perfume, I would have preferred they not charge my card and contact me instead. However, they did offer me a refund or a comparable perfume/upgrade. 'Emporio She' is what I want and so I requested a refund. I received an Auto Response that they are on vacation until the 15th and so it looks like I will have to wait another five days before I'll receive a reply about their refund procedure. Sigh! Here it is the 17th of June without a followup response from them. It's been over 30 days since they took my $70 and I have no perfume, no refund and no customer service! 6/28/2018 - Sent a complaint to BBB on 6/10/2018 and they forwarded it to HottPerfume. They have 30 days to reply. Still no word from them, but I continue to get promotion emails from them. 7/16/2018 - The BBB sent me an email stating they tried on my behalf 2X to resolve my issue with HottPerfume.com, but they did not respond to them either. The BBB has closed my case as they are not an enforcement agency, but will add my complaint to the file. HottPerfume has not tried to contact me or respond to my emails either. I suppose I will have to dispute it on the credit card to get my money back. All I know is these companies take advantage of the luxury the law affords them to steal from people and not get arrested like common citizens do. People go to jail for stealing something far less of value at WalMart than the thieves that run HottPerfume.com. They bank on the fact that we won't take them to small claims court because that would actually cost more than the disputed amount.. May 2019 It is one year later and I'm still waiting for my perfume or the credit you owe me for the $70. I did call the police in your district and apparently, I have to take you to small claims court to get my money back and one year later your still in business stealing people's money. Can anyone explain how the police are serving and protecting all of us who get scammed on the internet when they can't do anything. But, if I were to get caught stealing from a WalMart, I would get arrested, pay fines, and have a permanent record etc.... Even the BBB can't do anything if they don't respond to their letter. So, they close the case and what good does that do me or the others who get their money stolen by companies like this everyday?
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ID
#1540308 Review #1540308 is a subjective opinion of poster.
Service
Hottperfume Shipping Service
Cons
  • Dont respond to emails and they dont answer their phones
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund

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