I Googled Best Western Motels, and selected the "Best Western Official Site URL to book a room. It showed the room rate as $83.99, but when I got my receipt it said my credit card was charged $120.00. When I called the motel to check on that, they said the room was booked through an online travel service, but couldn't tell me which one. My email confirmation review told me it was booked through, so I emailed their customer service and was told the extra charges were due to taxes and fees. The 13.5% tax was $11.34 so the total was $95.33, so hotelsavings charged me about $25.00 to book the room. The hotel couldn't tell me how the booking went to the travel service, but did say they often see this as the services are getting trickier in redirecting web traffic.
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#556919 Review #556919 is a subjective opinion of poster.
Greenwood, Indiana
  • Stealth way they added charges
New Reviewer steals your money!!!

There is no doubt in my mind that is a criminal organization. I booked a reservation through them, then found a better deal through the actual hotel website (The Menger in San Antonio). I immediately canceled the criminal reservation, but they billed me anyway. I disputed the charge on my credit card, but they came back with a pack of lies about how I was a no-show at the hotel. That's a blatant lie, as I have the paid invoice to prove I was there. I am still trying to get this resolved, and I now have the accounting department of the hotel working with me, and these thugs have no idea how far I will go to fight injustice. One other observation about HotelSavings...their website is hosted by GoDaddy, which is a strong indicator that they are not reputable. No offense to GoDaddy intended, it is just that most reputable companies do not use such hosting vendors for their site hosting services. GoDaddy is mostly used by real people, not by legitimate companies who would want more control over their website performance tuning and other technical jargon which I will spare you from having to read. A startup company might use GoDaddy, but not for long if it is successful. A reliable company, as HotelSavings claims to be, would never use such a service. It shows a lack of business maturity, and probably a lack of funds to host a business site properly in the first place. I would STRONGLY recommend that you never use this crooked company. They seem to rip people off as a matter of standard business practice, when I expect they are just some guy in shorts and a t-shirt, sitting in his dorm room pumped full of caffeine and sugar, trying to make you think he is a legitimate business.
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#488654 Review #488654 is a subjective opinion of poster.

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