New Reviewer

Hotels.com SUCKS DONT USE THEY DONT HELP YOU

4 night stay was booked thru Hotels.com for an 87 year olds birthday. It was supposed to be 3 of us. Jan 31 - Feb 4th fly from Tampa to chicago and then to Paris. To HOTEL LE123 SEBASTOPOL -ASTOTEL.They are jerks as well.. all over the news was talks of riots in Paris. We had bad feelings about flying into rioting when this was supposed to be a good vacay! Then our flights was cancelled and refunded bc of giant snowstorm in Chicago . Well that just was the omen to go ahead and cancel the hotel..HOTELS>COM refused to give us our money back of $1566.17! DO YOU BELIEVE THAT THEY KEPT IT? They will not work with us, reschedule, re book nothing, its like a done deal! We tried contacting hotel Le 123 directly.. another underhanded company, they must be working with hotels.ocm on how to rip off people! They as well will not refund nor reschedule.. How can anyone, company or not in good faith take that much money from people without heart? Without feeling bad? Crooks and hearts of stone type people.. This just isnt ten bucks we are talking about.. this is money that was saved up by good working people! Businesses have to be aware that stuff not under their control does happen.. and you must refund people...the customer is always right! I would NOT recommend using HOTELS.COM to anyone. We would have been better off losing $ to a lottery ...I’m sure the hotel rebooked our rooms....so they double dipped... how nice to get ripped off...I will continue to post on here, and trip advisor to warn other people to choose 1) another booking company and 2) another country to visit...
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1 comment
#1704725

You are talking about hotels.com NOT hotelsetc.com. If you're going to publicly complain about a business, make sure you are speaking of the right business.

ID
#1472867 Review #1472867 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1566
Preferred solution
Full refund
New Reviewer

Best Membership offer by Hotels etc

I just buyed a membership of HOTEL ETC and I am very happy that I buyed it. Excellent Hotel. Very good staff, very good food, very good rooms with very good internet. I would highly recommend this hotel etc. Fitness rooms & Pool are also very welcome & very good quality. This is an excellent hotel to stay in Hampton whether it's for business or for leisure trip! The most impressive experience was from hotel's friendly staff. Ready to help their guest to make their experience memorable! Overall a nice stay with pleasant staff-support! I am really thankful to HOTEL ETC at the end for their wonderful membership.
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1 comment
#2092792

I think you meant bought it...not buyed it...right?

ID
#676983 Review #676983 is a subjective opinion of poster.
Location
Enola, Pennsylvania
Pros
  • Membership plans
  • Services
Reason of review
Good customer service
New Reviewer

Thanks for your Great Deal - Hotels Etc

I purchased tickets, for my granddaughter and I, to go to Hotels Etc! Live at Memorial Auditorium in Loganville. It was anything but difficult to acquire the tickets, got an extraordinary arrangement and wonderful decision of seats. My girl in law utilizes Hotels Etc all the time to discover eatery bargains, mani/pedi spa arrangements, and nearby fascination rebates. It's awesome! Hotels Etc has the best cabin discounts, period! I have differentiated their rates and an extensive measure of diverse associations and Hotels Etc constantly wins. I will revive my enlistment until the end of time. Keep up the extensive work and continue giving us magnificent lodging refunds.
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ID
#671117 Review #671117 is a subjective opinion of poster.
Location
Georgia, United States
Pros
  • Membership plans
  • Services
  • Deals
Reason of review
Good customer service

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