Hotelogical
Hotelogical Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hotelogical has a 1.8 star rating from 5 reviews, with 80% unfavorable and 20% positive feedback. Consumers report high price levels and frequent requests for refunds after bookings.
Key Takeaways for Future Customers
- Check Hotelogical reviews before booking and expect mixed reliability.
- Be prepared to follow up persistently for refunds and billing issues.
- Confirm cancellation and reschedule policies in writing.
Negative Feedback / Risk Areas
- Repeated customer complaints about delayed refunds and unresponsive customer service.
- Reports of double charges and unresolved billing disputes.
- High price level and poor handling of cancellations and rescheduling.
Positive Feedback
Some customers found online booking easy and one report noted a quick refund and helpful service in one case.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hotelogical has a 1.8 star rating from 5 reviews, with 80% unfavorable and 20% positive feedback. Consumers report high price levels and frequent requests for refunds after bookings.
Key Takeaways for Future Customers
- Check Hotelogical reviews before booking and expect mixed reliability.
- Be prepared to follow up persistently for refunds and billing issues.
- Confirm cancellation and reschedule policies in writing.
Negative Feedback / Risk Areas
- Repeated customer complaints about delayed refunds and unresponsive customer service.
- Reports of double charges and unresolved billing disputes.
- High price level and poor handling of cancellations and rescheduling.
Positive Feedback
Some customers found online booking easy and one report noted a quick refund and helpful service in one case.
Turn one complaint into a collective action
WORST BOOKING COMPANY EVER
- Hotel offered partial refund after elevator incident, the fire department rescued us, and Hotelogical hasn't processed it for 6 months.
I booked through this agency, and all was well until the hotel manager offered me a partial refund for getting trapped in the hotel elevator for over an hour. They had to call the fire department to get my daughter and me out.
All the while, my daughter was having a panic attack. I contacted Hotelogical (the third-party booking agency) for my refund as instructed by the hotel manager, and it has been ongoing for over six months! First, they said the hotel manager needed to approve it, and he did. Then they said he needed to inform them in writing, so he did that as well.
Then they sent me an email saying my refund was on its way, but I never got it! No one will answer any emails or calls! This place is a joke.
Don't go through the same headache I am. Book elsewhere; these people are frauds and worthless, to say the least!
- It was easy to book online
- Incompetent
- Too many to count
- Negligent
Preferred solution: Full refund
User's recommendation: Book through someone credible! Not these ppl!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kamiah, Idaho
SCAMMERS STAY AWAY FROM THIS COMPANY THEY A ILL SCAM YOU
- Booked a hotel; told a credit card was required at check-in.
- I didn't have a credit card; staff said they would refund, but six days later no refund.
I booked a hotel with this company. I went to the hotel minutes later, and they said I needed a credit card.
I don't have one, so the guy at the desk said they would refund my money. Well, it's been going on 6 days and there's no sign of my money, so I guess I'm getting screwed.
I'm not sure about you, but I work in construction and I work hard for my money. It's not right for it to just be stolen from me!
- Gain alot of money off of yours
- Dont book unless you like throwing money away
Preferred solution: Full refund
User's recommendation: Stay away unless you like throwing your money away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richmond Hill, Ontario
I booked a room and I want to reschedule the date
I booked a room but by mistake I selected a wrong date.So, can you please reschedule the date. It will be very helpful for me.
Preferred solution: I want to reschedule the booking date
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFor rescheduling or cancellation
I booked a room through this app, by mistake I chose a wrong date. So, can you please reschedule or cancel date.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer(Mistake in booking date) I made a booking for the wrong date
- Booked the wrong date.
- Customer service assisted promptly.
- Refund issued without questions.
- I will use them again and recommend.
I mistakenly booked a room for the wrong date. Made contact with customer service when I realized this and impressively was assisted.
My money was refunded without any questions asked. A very responsible and responsive company.
Will do business with them again. I highly recommend them
Fraudulent charges
I didnt get anything resolved about the charge on my card that I noticed this morning!! Absolutely nothing has happened or been resolved in the matter! Worst customer service ever!!
- Uncaring
- Thiefs
Preferred solution: Full refund
User's recommendation: DO NOT USE THIS COMPANY THEY WILL TAKE YOUR MONEY AND NOT CARE ABOUT YOU WHATSOEVER!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I got charged twice and I am still waiting for my refund. I laid double and I contacted you guys, and still no refund.
That isnt right. I sent you my bank screenshots ..
Preferred solution: Full refund
User's recommendation: Don’t go with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Paso, Texas
Refund
- Called on the 20th to fix a booking.
- Agent Christian was unprofessional, pressuring us to cancel and pay full price.
- We have not been refunded.
I called on the 20th to inform you all that Ive made a mistake in my booking and the agent Christian was so unprofessional with my husband and instead f helping us he was making us cancel our reservations and pay full price. It was a nightmare and worst customer service me and my husband have ever received . We still have not yet got out money refunded.
Preferred solution: Full refund
Bellevue, Washington
The worst!!!
- Customer called and spoke with Christian who couldn't help change the reservation date.
- They had to cancel the reservation and pay a fee.
The worst call experience ever!!! We spoke to a customer representative named Christian and he wasnt able to help us out with our problem .
All me and my boyfriend were trying to do was change the date to our reservations. Instead of helping us he was screwing is over making us cancel our reservation and pay a fee.
User's recommendation: No recommendations
Travel Agencies Expert Talks
Vacation Rentals: Refund, Cancellation and Safety Tips
How to find proper vacation rentals? Can you cancel and refund? How not to be scammed with a vacation rental? Mary Branum, a vacation rental expert, shares tips on how to refund a vacation rental and what to do if you have issues with renting.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
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