Sumanpreet K Hxn

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Verified Buyer
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Verified Reviewer
| map-marker Richmond Hill, Ontario

I booked a room and I want to reschedule the date

Hotelogical - I booked a room and I want to reschedule the date
I booked a room but by mistake I selected a wrong date.So, can you please reschedule the date. It will be very helpful for me.
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Loss:
$112

Preferred solution: I want to reschedule the booking date

Sumanpreet K Hxn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

For rescheduling or cancellation

Hotelogical - For rescheduling or cancellation
I booked a room through this app, by mistake I chose a wrong date. So, can you please reschedule or cancel date.
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Charles A Qjb

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Verified Reviewer
| map-marker Bellevue, Washington

(Mistake in booking date) I made a booking for the wrong date

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I mistakenly booked a room for the wrong date. Made contact with customer service when I realized this and impressively was assisted. My money was refunded without any questions asked. A very responsible and responsive company. Will do business with them again. I highly recommend them
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Crystal W Rlu

Fraudulent charges

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I didnt get anything resolved about the charge on my card that I noticed this morning!! Absolutely nothing has happened or been resolved in the matter! Worst customer service ever!!
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Loss:
$89
Cons:
  • Uncaring
  • Thiefs

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS COMPANY THEY WILL TAKE YOUR MONEY AND NOT CARE ABOUT YOU WHATSOEVER!!!!

Katlynn C Gaj

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Verified Reviewer

Refund

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I got charged twice and I am still waiting for my refund. I laid double and I contacted you guys, and still no refund. That isnt right. I sent you my bank screenshots ..
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Loss:
$183

Preferred solution: Full refund

User's recommendation: Don’t go with them

Jennifer G Bxl

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Verified Reviewer
| map-marker El Paso, Texas

Refund

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I called on the 20th to inform you all that Ive made a mistake in my booking and the agent Christian was so unprofessional with my husband and instead f helping us he was making us cancel our reservations and pay full price. It was a nightmare and worst customer service me and my husband have ever received . We still have not yet got out money refunded.
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Loss:
$59

Preferred solution: Full refund

Anonymous
map-marker Bellevue, Washington

The worst!!!

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The worst call experience ever!!! We spoke to a customer representative named Christian and he wasnt able to help us out with our problem . All me and my boyfriend were trying to do was change the date to our reservations. Instead of helping us he was screwing is over making us cancel our reservation and pay a fee.
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User's recommendation: No recommendations

Travel Agencies Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Nov 6, 2020

How to find proper vacation rentals? Can you cancel and refund? How not to be scammed with a vacation rental? Mary Branum, a vacation rental expert, shares tips on how to refund a vacation rental and what to do if you have issues with renting.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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