
Unclaimed
Hotelogical Reviews
59
CLAIMED LOSSES
2
TOTAL REVIEWS
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Verified Reviewer New ReviewerRefund
I called on the 20th to inform you all that Ive made a mistake in my booking and the agent Christian was so unprofessional with my husband and instead f helping us he was making us cancel our reservations and pay full price. It was a nightmare and worst customer service me and my husband have ever received . We still have not yet got out money refunded.
ID
Location
El Paso, Texas
Loss
$59
Preferred solution
Full refund
The worst!!!
The worst call experience ever!!! We spoke to a customer representative named Christian and he wasnt able to help us out with our problem . All me and my boyfriend were trying to do was change the date to our reservations. Instead of helping us he was screwing is over making us cancel our reservation and pay a fee.
User's recommendation: No recommendations.
ID
Location
Bellevue, Washington
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