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I called on the 20th to inform you all that Ive made a mistake in my booking and the agent Christian was so unprofessional with my husband and instead f helping us he was making us cancel our reservations and pay full price. It was a nightmare and worst customer service me and my husband have ever received . We still have not yet got out money refunded.
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#4396259 Review #4396259 is a subjective opinion of poster.
El Paso, Texas
Preferred solution
Full refund

The worst!!!

The worst call experience ever!!! We spoke to a customer representative named Christian and he wasnt able to help us out with our problem . All me and my boyfriend were trying to do was change the date to our reservations. Instead of helping us he was screwing is over making us cancel our reservation and pay a fee.

User's recommendation: No recommendations.

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#4387585 Review #4387585 is a subjective opinion of poster.
Bellevue, Washington

Travel Agencies Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Nov 6, 2020

How to find proper vacation rentals? Can you cancel and refund? How not to be scammed with a vacation rental? Mary Branum, a vacation rental expert, shares tips on how to refund a vacation rental and what to do if you have issues with renting.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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