I feel like I can get better quality from places like Motel 6 or Travelodge, etc. I booked a stay w/ Hotel Zoe since I saw that in addition to having an average rating of an 8 out of 10, it's in a perfect location in San Francisco--Walking distance from Fisherman's Wharf and North Beach. The pictures of the interior online look great as well. Before my mom shared what the luggage porter kept telling her, I was checking us in at the front desk, when the representative shared that the hotel key is used to go to your floor in the elevator and also used to get into the lobby if checking in 11pm and after. Although I have never been told this at any hotel/motel, I felt it was pretty nice to have security of that sort, until my mother shared her concerns.. I took my elderly mother for a nice weekend getaway, only to arrive just a bit after 9pm to an unwelcoming luggage porter, who stressed how important it is that we take extra care because we're in an area known for tourists getting mugged. Although that may be true and he may have had kind intentions, it is not what guests want to be welcomed into, upon arrival. My mother was looking forward to get a breather from stress back home just to come to this upon arrival, after our flight. There are ways to communicate and share care, but I don't see how stressing robberies to an elderly lady are helpful, and it was stressed a lot, even as my mom and I walked out to get something to eat. In addition, when I turned on the shower, yellow water came out! I was so grossed out but knew from living in my old apartment, that we had to let the water run for a few minutes after the pipes were worked and then turn off and on. Just not what I expected from a pricey, elegant looking hotel. I've never even experienced this even at old motels! This made me wonder if Hotel Zoe is an old building that was remodeled. If I understand correctly from online info, it appears it was built in 2017. Also, I've always had street view from hotels, even at the busy streets in NY or pools area views in Vegas, and this is the first time ever, that I could hear all the loud street noise in the middle of an empty night! Not much traffic due to everything closing by 9pm, but I don't know why the windows at Hotel Zoe are not soundproof in comparison to countless places I've stayed at from hotels to motels in busy city streets. This added to my curiosity of how old the building is. Our room door was also about 6 inches away from the room next door. The walls are so thin that when the next door occupants went in and out of their room, it felt like someone was coming into our room. We also heard them flush their toilet, and it was so clear that it felt it was someone using the bathroom in our room. The other thing that caught me off guard is when connecting to free wifi and getting an alert that it's not secured. I have never seen this at any other hotel/motel ever! When I asked the front desk about it, her answer did not seem accurate, but she laughed a little, which made me feel as if what I was asking was silly. She said I'm not the only one who is using wifi and that they have so many in the hotel using it at the same time, so of course, it is not secure, and she said it's been that way and no one else has ever complained... Umm..I'm confused since I've stayed at places like the Westin, Aria, and Renaissance with more guests, which have secured wifi. Hotel Zoe Fisherman's Wharf is only nice for its interior design and location. There are plenty more hotels next door for better quality. I've stayed in a few but wanted to try something new, with regrets. Just feeling unsettled with how much we spent for a less than mediocre experience from the quality of Hotel Zoe. You'll get more from a no name motel!