Hotel Waldorf Trocadero - Worst hotel we have stayed at in 40 years
We arrived at the hotel on the evening of 27th December 2015 (Room fully paid up prior to arrival). At all previous hotel stays in Europe and England they only took a swipe of our credit cards on arrival. I smelt a rat immediately when African gentleman asked for a 50 Euro pre authorization. Too tired to remonstrate I let it go.(more on this later) However on checking my Amex card the next day the 50 Euro had been taken out of my account as a purchase. Anyway on seeing and smelling our room, I state the following : extremely small, air conditioning stank (nauseating musty smell), we turned it off as we were worried about Legionnaires disease. Bathroom had been renovated by a home handy man, terrible finish. Shower basin kept over flowing. Breakfast, this was the worst buffet in 40 years we had experienced. Breakfast area a third of the size of a small shipping container, scrambled or boiled eggs that was the choice. Not enough tables for guests. We made other arrangements for breakfast eating at a local restaurant down the street it was that bad. We asked for a 5.00am wakeup call on the 30th to take us to Orly airport. You guessed it this never happened! Asked night clerk how much to Orly by cab, he said 50 Euro, he got me again its around 30 Euro. I wondered why the Cabbie went back into the hotel leaving us sitting in the car. It was to pay the clerk OFF. Any how I asked for my 50 Euro pre authorization back and he said it would be reversed the next day. Didn't happen. I paid the city tax and he gave me an Invoice in an envelope. When I got to the Airport and checked it, he had Invoiced me for 50 Euros of soft drinks from the mini bar. We don't touch the mini bars or drink soft drinks. These guys were just out and out scammers. I have the Invoice still and are happy to email it to anyone. The only thing I can conclude about reviews for this Hotel is that they are manufactured. No sophisticated traveler would stay there. It's probably more for backpackers or bogans
Reason of review
Poor customer service
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