John O Oew

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| map-marker New York, New York

Reservation was canceled without notification

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Hotel RL - Reservation was canceled without notification
I am arriving tomorrow June 7th in the middle of the night and thought I would call to confirm. They told me my reservation had been cancelled. Booked through booking.com and received a confirmation yesterday. Wtf is going on here?
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Cons:
  • Cancel reservations without notifying customers

Preferred solution: Apology and call from upper management.

User's recommendation: Not booking.com

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