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Verified Reviewer
New Reviewer

Refund reservation coronavirus

I made a reservation but due the coronavirus I called the hotel and I canceled the room. I explained the problem with the virus and the person on the phone confirmed that, I am going to receive my money.(refund) Now I checked my bank and I do not have any refund. The cost for the room was $70 and I have a charge for $125,54. This is the Confirmation room #CI34THEP My itinerary number is 19811B143**** Dates: Wed, Mar 11, 2020 Thu, Mar 12, 2020 (1 Night)
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ID
#1864364 Review #1864364 is a subjective opinion of poster.
Location
Manhattan, New York
Service
Hotel Pennsylvania Customer Care
Preferred solution
Full refund
New Reviewer

Wrongly charged in my credit card.

I'm from Brazil and I visited New York and stood in Hotel Pennsylvania. I bought the plane ticket and the reservation in the hotel with a brazilian company. Arriving in the hotel to do the check-in, the receptionist said she couldn't find my reservation, so she said it was necessary to book another room. She passed my credit card and a few minutes later she found my original reservation. She said she was reversing the purchase in my credit card and I trusted her. Back in Brazil I was surprised with the credit card bill, the purchase hasn't been reversed! I called the hotel (an international phone call) and could only talk to the reception, never got to talk to the accounting section. I also emailed the accounting section but I never got an answer. I was jeopardized in US$200,00! I'm still waiting for an answer!
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ID
#1396259 Review #1396259 is a subjective opinion of poster.
Location
New York, New York
Service
Hotel Pennsylvania Customer Care
Reason of review
Problems with payment
Loss
$241
Preferred solution
Full refund

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