Anonymous
map-marker Nashville, Tennessee

Assault by a staff member

I was terminated after I made the report of the bartender assaulting me and for Mr Bill the General Manager slammed the door in my face. So I'm out of a job!
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Lynda L Wjz

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Verified Reviewer
| map-marker Sarasota, Florida

Ruse waitress at hotel reataurantComplaint

Ice sat at the bar to get breakfast this morning. The very rude woman who was the waitress, turned to me and said you need to stand in line, very loudly. Then she went on to say in a loud voice that I cut in front of all these people, and she pointed to them. It was humiliating, and she was ignorant, and I didnt realize there was a line. Thats why I did not sit at the table, I went directly to the bar and asked her do you serve breakfast at the bar. This question is what started the above Rant to me in a loud voice. The hotel manager that I reported it to a blonde woman was not helpful not sympathetic didnt care and told me to stop pointing my finger. She was very rude as well. Im very unimpressed. My parents, the LePore family have been staying in the hotel indigo for years and years and years when they come to Sarasota. We will never ever stay here again. They were terrible.
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Pros:
  • Good location
Cons:
  • Rude staff

Preferred solution: Apology

User's recommendation: Find another hotel

Reginald J Lzu

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Verified Buyer
|

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Verified Reviewer

Complaint

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Hotel Indigo - Complaint
Hotel c customer service was pitiful ridiculous and did not satisfy the needs of my stay we did not have hot water they changed my room my second room did not have hot water the heat ventilation was very loud and the state was terrible I would like a refund of my rewards points back and I would like this to be made right
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Preferred solution: Free night

User's recommendation: Fix the hotel staff and hotel

Ronita Ntd
map-marker Washington, District Of Columbia

Direct number to hotel out of service and customer service number will not let me speak with anyone

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Phone number included with confirmation email has an out of service number as does the website for the hotel. Took multiple calls to different numbers and and robots to finally get an opportunity to speak with someone. There should be a better way for your existing costumers to speak with sustainer service. Or change room details on the app.
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Anonymous
map-marker Rancho Mirage, California

Complaint

I stayed at the hotel Indigo in Del Mar on Thursday and Friday night this week. I think you should know I was very unhappy about my stay I paid for a suite It was very basic. The first night for $300 the second night was near $700 The sitting room area was very bare with only one chair at the table for two people Were we supposed to take turns sitting down ? Very basic room furnishing The bathroom was tiny and there was an assortment of very meager toiletries none of them of the same brand. It felt like you had raided another hotel for their products. The towels were not very good quality. The staff were friendly but the whole hotel smelt of very cheap air freshener I suspect to cover the fact that some of the staff were smoking in their staff room It certainly wasnt the stay I was expecting and certainly not worth $1000 To add insult to the bill I was charged $10 a night for self parking outside your property I am very dissatisfied with my stay and doubt I would stay again in an Indigo hotel I felt very depressed when I left your hotel yesterday I have to say
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User's recommendation: Don’t stay here

Garret B Yre
map-marker Fayetteville, Arkansas

Complaint

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Just to be clear me my wife and my ten years old daughter got turned away to a cold night 3 days before christmas because of the way he said "we look " but he didn't see me or my daughter so specifically called my wife of 10 years a crackhead Because she don't wear a suit and tie I'll be getting your supervisors name and everything to make sure he don't have job in the morning
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Cons:
  • Wost customer service

Preferred solution: Apology

User's recommendation: DONT COME HERE

Sai Gsk

Bed bugs in indigo Tel Aviv (Diamond District)

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Hotel Indigo - Bed bugs in indigo Tel Aviv (Diamond District)
Hotel Indigo - Bed bugs in indigo Tel Aviv (Diamond District) - Image 2
Hotel Indigo - Bed bugs in indigo Tel Aviv (Diamond District) - Image 3
I booked 7 days at the hotel. I got bed bug bites my first night. They switched me to another room. After I showed them the pictures two days later and asked for compensation, they only offered to refund my stay but not willing to offer anything more. The hotel fully admitted it was their wrong doing but insistd there's nothing more to offer. The bed bug bites were very bad and swell the entire week. Still did not disappear after almost four days. When I asked the hotel owner to give me the contact info for his manager at IHG group, he refused and simply asked me to call customer service. His attitude was very condescending and said to me "I'm not negotiating with you!", "Why don't you just ask for a million points?", etc.
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Loss:
$2000
Reason of review:
Poor customer service

Preferred solution: need to have at least 500,000 hotel reward points in compesation

1 comment
Guest

You're lucky you didn't get hit my a missile in Tel Aviv.

You;re adorable. You can stay at my place anytime.

Resolved
Taffy Oss
map-marker Atlanta, Georgia

Resolved: Reservation Made at Wrong Location

I thought I had made a reservation for the downtown Atlanta location but later found out that the reservation was made for the midtown location instead which was several miles away from where I needed to be. But when I called Indigo to try to get the reservation corrected/switched, THEY ABSOLUTELY REFUSED TO WORK WITH ME !!! They said they could not correct/switch hotels because "it messes up their systems" and refused to cancel my reservation. Spoke with multiple customer service supervisors who promised to help me but ultimately the hotel refused to cooperate and told me I was basically SOL and would not refund my money (my check in date is still two months away as I write this) . One person even told me the problem was that I booked online !! I am completely stunned. Called my credit card company and will be disputing all charges. This experience with Indigo is the worst customer service experience I have ever had in my life (I'm 57).
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Loss:
$1009
Cons:
  • Unprofessional business practices
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

Indigo sucks. I totally agree

Taffy Oss

Update: After 2 months of badgering by me as well as IHG Customer Relations, the General Manager of the Midtown Atlanta Hotel Indigo location finally saw the light and agreed to refund my money (most likely due to pressure being exerted by IHG Customer Relations). IHG Customer Relations could provide no explanation as to why it took so long for the GM to come around - they were as perplexed as I was.

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Anonymous
map-marker Mobile, Alabama

Will not be returning to Hotel Indigo- Midtown in Atlanta, GA

I checked in and was sent to a double bed-room when I clearly requested and paid for 1 king size bed. I had to go back downstairs with my heavy bag as tired as I was to fix the hotel's error. I woke up in the tiny over-priced room to a receipt under my door to find out I had been charged WAY more than I was told during my call with the front desk while making my reservation via phone. I called the front desk and told them about this and was told I would be given the rate I was originally quoted by the reservation clerk. Days later I see I was charged TWICE on my credit card by hotel indigo-midtown. I have made several calls to IHG corporate office and to this hotel because this has been by FAR my WORST experience as a guest at a hotel. No one seems to care that me (the guest) has been inconvenienced. Plus my bank charged me overdraft fees for this company's errors! I will never stay here again!
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Loss:
$192

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