Hotel Del Coronado
Hotel Del Coronado Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment: guests praise the location but report issues with high price levels, billing practices, and customer service after incidents including an alleged security assault and a reported food poisoning from a $105 Sheerwater Restaurant meal.
Positive Feedback
The property and beachfront location are the most valued aspects noted in Hotel Del Coronado reviews.
Negative Feedback / Risk Areas
- Frequent Hotel Del Coronado customer complaints about billing and lack of refunds or clear billing resolution.
- Poor customer service follow-up after incidents, including reported food poisoning and security disputes.
Key Takeaways for Future Customers
- Expect premium rates and prioritize researching billing and guest service policies before booking.
- Document incidents and request written follow-up if problems occur.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment: guests praise the location but report issues with high price levels, billing practices, and customer service after incidents including an alleged security assault and a reported food poisoning from a $105 Sheerwater Restaurant meal.
Positive Feedback
The property and beachfront location are the most valued aspects noted in Hotel Del Coronado reviews.
Negative Feedback / Risk Areas
- Frequent Hotel Del Coronado customer complaints about billing and lack of refunds or clear billing resolution.
- Poor customer service follow-up after incidents, including reported food poisoning and security disputes.
Key Takeaways for Future Customers
- Expect premium rates and prioritize researching billing and guest service policies before booking.
- Document incidents and request written follow-up if problems occur.
Turn one complaint into a collective action
North Hollywood, California
Unprofessional Guest And Employee Service Review
I was working there and I was assulted by security guard TOD CONDOM, for walking away with a plactic cup of fluids to drink. This guy was very angry about???
Food Poisoning from $105 Dinner in the Hotel.
I ate dinner in the Sheerwater Restaurant in the Hotel Del Coronado over the Christmas Holiday. I was so sick with food poisoning for 4 days after my $105 meal.
I had to seek medical treatment. I missed work. I was so sick. I was barely able to prepare for and enjoy Christmas.
I contacted the Hotel Del Coronado to inform the staff; so this would not happen to someone else. I was transferred to Security to take a report. No apology was offered. Instead; the hotel representative attempted to blame my illness on everything else possible.
The fact that they did not send a follow-up letter or call me back is dis-concerning to me. I believe when a company is in the service industry; then the responsibility to serve the customer through good and bad is a serious commitment.
I feel the Hotel Del Coronado dropped the ball. Their commitment to customer service and follow-up is lacking.
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So, after 7 months of trying to get a return phone call: I give up. All I want is for the Hotel Del Cornado to pay for my medical co-pays and my lost wages.
Bad way to treat your customer. I feel like they take you money and do not care about the end product; ie "bad food!"
Do you know for a fact that it was from that restaurant? Do you know it was food poisoning?
Are you aware that food poisoning takes at LEAST 48 hours to develop?
I kinda doubt it.
Not to mention, if the food in that place was tainted, don't you think more than one person would have gotten sick?
I think ignorance is the biggest illness you suffer from my friend.