Anonymous
map-marker North Hollywood, California

Unprofessional Guest And Employee Service Review

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I was working there and I was assulted by security guard TOD CONDOM, for walking away with a plactic cup of fluids to drink. This guy was very angry about???
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Tammy B Bob
map-marker Galeton, Pennsylvania

Food Poisoning from $105 Dinner in the Hotel.

I ate dinner in the Sheerwater Restaurant in the Hotel Del Coronado over the Christmas Holiday. I was so sick with food poisoning for 4 days after my $105 meal. I had to seek medical treatment. I missed work. I was so sick. I was barely able to prepare for and enjoy Christmas. I contacted the Hotel Del Coronado to inform the staff; so this would not happen to someone else. I was transferred to Security to take a report. No apology was offered. Instead; the hotel representative attempted to blame my illness on everything else possible. The fact that they did not send a follow-up letter or call me back is dis-concerning to me. I believe when a company is in the service industry; then the responsibility to serve the customer through good and bad is a serious commitment. I feel the Hotel Del Coronado dropped the ball. Their commitment to customer service and follow-up is lacking.
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2 comments
Guest

So, after 7 months of trying to get a return phone call: I give up. All I want is for the Hotel Del Cornado to pay for my medical co-pays and my lost wages.

Bad way to treat your customer. I feel like they take you money and do not care about the end product; ie "bad food!"

Guest

Do you know for a fact that it was from that restaurant? Do you know it was food poisoning?

Are you aware that food poisoning takes at LEAST 48 hours to develop?

I kinda doubt it.

Not to mention, if the food in that place was tainted, don't you think more than one person would have gotten sick?

I think ignorance is the biggest illness you suffer from my friend.

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