Alexandra S Hha

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Verified Reviewer
| map-marker Castries, Castries

Refund payment

Hotel Chocolat - Refund payment
Hotel Chocolat - Refund payment - Image 2
Hello, Today I went to the hotel chocolate and I had a lunch there, afterwords I was trying to pay for a 3 chocolates and a rum but the card machine didnt work, I tried 2 times and at the end I left it. However I get the payment in my banc account for 35 dollars. please let me know how can I send you the picture of my back details and the picture of the ticket with the cancel written there.I have to say that the service in the store was really really bad
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Katherine G Ely

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Difficulty ordering

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I had to telephone you today to place an order. This is the second time I have had to do this. This was because I was trying to order on-line - but after I had given my card details, my address, and address of the recipient of my gift, nothing happened - could not get onto the final page to confirm. Not happy! This is sad because I have ordered many times on-line in the past very easily!
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Zori Nal
map-marker Norwich, Norfolk

Total satisfaction

i ordered a box of chocolates on Friday, chose first class delivery and the box was indeed delivered the very next day at the correct address. The recipient is delighted with her present. Thank you Hotel Chocolat for perfect service Tina X
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Kathy L Vax
map-marker Wraysbury, England

I’ve not ordered but been sent a message about a delivery from Hotel chocolate

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I keep getting texts advising me of a Hotel Chocolate delivery, I stay in then get a message that its been delivered. The photo is not my house! Have you got my phone number by mistake? This has happened twice now!!!
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Cons:
  • Not receiving items

Preferred solution: Let the company propose a solution

Anonymous
map-marker Hamilton, Scotland

Shop in Buchanan st Glasgow

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I stopped a shoplifter from leaving this store on mon 21 feb at approx 15.30. I clearly saw this lady femove items and place them inside her coat before attempting to leave the store without paying. I called to the 2 staff at the till, who all but shrugged their shoulders and did nothing to help me, and at this point i stood aside and let this shopliffter leave with the unpaid items. This left me more the disappointed, unappreciated and angry. Wont be doing this again.
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User's recommendation: Don't get involved by try to do the right thing as staff will not support you .

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