Hotel Chocolat
Hotel Chocolat Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.8 star rating based on 2 customer reviews. Consumers are mostly neutral. Recent recommendation warns that staff may not support customers in disputes.
Key Takeaways for Future Customers
- Check Hotel Chocolat reviews before purchase to gauge service consistency.
- Be prepared to contact customer service for refunds or billing issues.
- Consider alternatives if relying on online ordering or guaranteed support.
Negative Feedback / Risk Areas
- Reports of poor in-store customer service and staff inaction.
- Problems with online ordering failures requiring phone orders.
- Billing/charges issues and delays or difficulty obtaining refunds.
Positive Feedback
Successful next-day delivery and satisfied recipients when orders arrive as promised.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.8 star rating based on 2 customer reviews. Consumers are mostly neutral. Recent recommendation warns that staff may not support customers in disputes.
Key Takeaways for Future Customers
- Check Hotel Chocolat reviews before purchase to gauge service consistency.
- Be prepared to contact customer service for refunds or billing issues.
- Consider alternatives if relying on online ordering or guaranteed support.
Negative Feedback / Risk Areas
- Reports of poor in-store customer service and staff inaction.
- Problems with online ordering failures requiring phone orders.
- Billing/charges issues and delays or difficulty obtaining refunds.
Positive Feedback
Successful next-day delivery and satisfied recipients when orders arrive as promised.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund payment
- - Service at Hotel Chocolat was very bad.
- - Card machine failed during payment for 3 chocolates and a rum, twice.
- - I was charged $35 despite the failed payment.
Hello,
Today I went to the hotel chocolate and I had a lunch there, afterwords I was trying to pay for a 3 chocolates and a rum but the card machine didnt work, I tried 2 times and at the end I left it. However I get the payment in my banc account for 35 dollars.
please let me know how can I send you the picture of my back details and the picture of the ticket with the cancel written there.I have to say that the service in the store was really really bad
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDifficulty ordering
- - I had to telephone to place an order.
- - Online checkout failed after card and address details.
- - I have ordered online easily in the past.
I had to telephone you today to place an order. This is the second time I have had to do this.
This was because I was trying to order on-line - but after I had given my card details, my address, and address of the recipient of my gift, nothing happened - could not get onto the final page to confirm.
Not happy!
This is sad because I have ordered many times on-line in the past very easily!
Total satisfaction
- - Friday order with first-class delivery was delivered the next day to the correct address.
- - The recipient is delighted.
i ordered a box of chocolates on Friday, chose first class delivery and
the box was indeed delivered the very next day at the correct address.
The recipient is delighted with her present.
Thank you Hotel Chocolat for perfect service
Tina X
I’ve not ordered but been sent a message about a delivery from Hotel chocolate
- - I'm getting texts about a Hotel Chocolate delivery to the wrong address.
- - The delivery notice shows a photo of a house that isn't mine.
I keep getting texts advising me of a Hotel Chocolate delivery, I stay in then get a message that its been delivered. The photo is not my house!
Have you got my phone number by mistake? This has happened twice now!!!
- Not receiving items
Preferred solution: Let the company propose a solution
Hamilton, Scotland
Shop in Buchanan st Glasgow
- - I stopped a shoplifter from leaving at 15:30 on Mon 21 Feb.
- - A woman removed items and hid them in her coat.
- - Two till staff did nothing to help.
I stopped a shoplifter from leaving this store on mon 21 feb at approx 15.30. I clearly saw this lady femove items and place them inside her coat before attempting to leave the store without paying.
I called to the 2 staff at the till, who all but shrugged their shoulders and did nothing to help me, and at this point i stood aside and let this shopliffter leave with the unpaid items.
This left me more the disappointed, unappreciated and angry. Wont be doing this again.
User's recommendation: Don't get involved by try to do the right thing as staff will not support you .
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