Anonymous
map-marker Myrtle Beach, South Carolina

Parking

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Double room only receives one parking spot. Regardless that it holds eight people manager refused to allow a second car even though we are charged $12 a day for parking not included in rate. Second car had to park 5 miles away, making getting everyone to a certain spot and convenient and taken two trips to do so
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John P Imc

I have Covid need to cancel

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We have been on hold for over a hour trying to cancel because I have Covid. We will try again later but not a good sign for customer service when you dont have enough people to answer a phone.
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Shawn A Kbw
map-marker Charlotte, North Carolina

Change dates

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I have been calling all day to change my dates to visit the hotel. I called at least 40 times. I held on 30+ minutes at least 10 times. I call 800&843 numbers, no answer. But you didn't hesitate to take my money..
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Preferred solution: Change my dates and waiver my parking

User's recommendation: Don't book online with the hotel. Use booking.com. at least you talk to someone.

Shawn A Kbw
map-marker Charlotte, North Carolina

How can I change my dates online because I can't get no one on the phone

I made reservations this morning for the 23rd thru 26th of this month. I been calling y'all 800&843 numbers and no answer after 30 calls and 10 of them I held on for over 30 minutes. I just want to change my dates it that's possible. Signed. A very unhappy customer
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