Hotel Blue
Hotel Blue Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hotel Blue has a 1.5 star rating based on 2 customer reviews. Consumers are mostly dissatisfied with a 100% unfavorable distribution. Reviews cite high price level, billing issues, and poor diversity of services. Recent advice: don't book online with the hotel; use booking.com to speak to someone.
Key Takeaways for Future Customers
- Check Hotel Blue reviews before booking and prefer third-party sites like booking.com when possible.
- Expect limited phone support for changes or cancellations and potential billing disputes when seeking refunds.
Negative Feedback / Risk Areas
- Long hold times and unanswered 800/843 numbers causing customer service failures.
- Billing and parking fees disputed; double-room parking allocation denied.
Positive Feedback
There are no clear positive themes in the available reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hotel Blue has a 1.5 star rating based on 2 customer reviews. Consumers are mostly dissatisfied with a 100% unfavorable distribution. Reviews cite high price level, billing issues, and poor diversity of services. Recent advice: don't book online with the hotel; use booking.com to speak to someone.
Key Takeaways for Future Customers
- Check Hotel Blue reviews before booking and prefer third-party sites like booking.com when possible.
- Expect limited phone support for changes or cancellations and potential billing disputes when seeking refunds.
Negative Feedback / Risk Areas
- Long hold times and unanswered 800/843 numbers causing customer service failures.
- Billing and parking fees disputed; double-room parking allocation denied.
Positive Feedback
There are no clear positive themes in the available reviews.
Turn one complaint into a collective action
Myrtle Beach, South Carolina
Parking
- - The room includes only one parking spot for eight people.
- - Parking is $12/day not included, and a second car had to park 5 miles away.
Double room only receives one parking spot. Regardless that it holds eight people manager refused to allow a second car even though we are charged $12 a day for parking not included in rate.
Second car had to park 5 miles away, making getting everyone to a certain spot and convenient and taken two trips to do so
I have Covid need to cancel
We have been on hold for over a hour trying to cancel because I have Covid. We will try again later but not a good sign for customer service when you dont have enough people to answer a phone.
Charlotte, North Carolina
Change dates
- - Tried to change hotel dates; called repeatedly.
- - Held on 30+ minutes at least 10 times; 800&843 numbers unanswered.
- - Money was charged despite issues.
I have been calling all day to change my dates to visit the hotel. I called at least 40 times.
I held on 30+ minutes at least 10 times.
I call 800&843 numbers, no answer. But you didn't hesitate to take my money..
Preferred solution: Change my dates and waiver my parking
User's recommendation: Don't book online with the hotel. Use booking.com. at least you talk to someone.
How can I change my dates online because I can't get no one on the phone
- - Reservations for the 23rd to the 26th of this month.
- - Cannot reach support after many calls and long holds and wants to change the dates.
I made reservations this morning for the 23rd thru 26th of this month. I been calling y'all 800&843 numbers and no answer after 30 calls and 10 of them I held on for over 30 minutes.
I just want to change my dates it that's possible.
Signed. A very unhappy customer
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