Hot Rock Paving Reviews | hotrockpaving.ca @ PissedConsumer

Adelaida T Ppb

They never finish their job. They said they will come back for retouch but never heard from them anymore. I regreted why i allowwd them to so my driveway nowy driveway looks awful

Nov 23, 2023

1.0

They never finish the job never heard from th anymore. The guy said he will come back for retouch but never heard from them anymore. Wasted my money my driveway looks awful Now.

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Loss:

$700

Cons:

Dont do business with them

Preferred solution: Full refund

User's recommendation: Zero

Leslie E Jes

Leslie E Jes |

Orillia, Ontario

Did a terrible job and won’t return phone calls

Nov 11, 2023

1.0

Did my father in laws drive way Wasnt down two weeks and started to crumble and come apart. Wont return his phone calls

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Barb B Uqz

Niagara Falls, Ontario

EXCELLENT

May 05, 2023

5.0

I am very happy with this company. The team headed by Bill Hodgson is excellent. Their care, compassion and work ethic is worth far more than 5 stars! I highly recommend HOT ROCK PAVING to anyone needing a driveway done. I chose to have the asphalt for my home and it looks amazing. The crew, product and cleanup was top notch and the boss kept an eye on the whole job. Try and find comparable or better and you won't!

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Pros:

Loved

User's recommendation: the only one to hire

Aviah Xzt

Aviah Xzt |

Port Stanley, Ontario

Job not done for what I was told.

Mar 08, 2023

1.0

they came to my door and told me they can remove the clay and take it away, level the top, and make a swale on the one side for water to run down. put down the recycled asphalt and level and pack. when they started I noticed them mixing the clay with the gravel so I asked the drive if he was going to take it away and he said no then told me they cant do the job for the price he quoted and packed up and left. not happy with there service.

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User's recommendation: make sure you get what they tell you..

1 comment

Guest-2318288

Mar 19, 2023

Sorry you weren’t happy my 13-year-old son told you he would do your driveway for $2500 and lay down Recycled Asphalt and you agreed then when the trucks and machines showed up you wanted a totally different job done and that was not agreed we could’ve did what you want it for $6000 but you did not want to pay that so we graded your driveway for free if you want to pay the $6000 I will do the driveway the way you want but as you said, you’ve hired other companies before and they can’t make you happy either

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Donna D Wdk

Donna D Wdk | |

Niagara Falls, Ontario

Misleading and dishonest

Sep 14, 2022

1.0

Hot Rock Paving - Misleading and dishonest

Smooth talker - bad news - after the job was finished he told me -> Call me next spring and will give a very good deal on some extra tar spay --- which at the time I found very strange, but after 4 months I realized this is a very smart rip-off artist - STAY AWAY -

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Pros:

Fast

Preferred solution: finish the job properly --- NOT substandard

User's recommendation: stay away

sid D Tbn

Not pleased

Sep 13, 2021

1.0

I had my driveway paved with tar and chips one year ago it looked great. But the weeds grew up through it. when i cut the grass iI have to cut the driveway too. I called hot rock twice and ask if they had away to deal with this problem they said would look at it,they never came so I guess they dont have a remedy I dont think he intended to come .

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Pros:

Good to do business with

Cons:

It didnt last weed grew through it

Preferred solution: Let the company propose a solution

User's recommendation: save your money

1 comment

Guest-2173696

Apr 26, 2022

I am the owner of hot rock paving I do not know who you are please call and provide your name and address 800 373 **** thanks

Adrianna Cgs

1 year later and huge holes.

Sep 05, 2019

1.0

We had Hot Rock do our entire driveway tar and chip just over a year ago. After one winter we had huge holes. Called for months trying to have them come repair. We were told verbally during initial tar and chip that it came with a ten year warranty. Every time I called I would get a different reason why they couldn’t come and had no idea when they could. They never called once in six months to follow up. They never even came by to see how bad it was. Finally got frustrated with owner and he then began saying “we don’t warranty our work, show me your receipt”. At that point I knew they were playing games. I called another well known company in gta and they were out within three days to look. The other local company slipped us into their schedule as they said it would get way worse over the winter. They came a few days later at end of day and repaired the driveway. We had to pay another company $1800 out of pocket to repair Hot Rocks tar and chip job.

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Loss:

$1800

Reason of review:

Bad quality

Preferred solution: Let the company propose a solution

3 comments

Guest-1750248

Sep 19, 2019

Email me the bill from the other company Hotrockpaving@***.ca

Guest-1750141

Sep 19, 2019

I was told by you hat you would not likely be there before end of season... you told me “you didn’t know when you could come” and expressed concern about it getting worse over the winter.

You advised “you could not give a time frame when you could come at all”.... first times I was told because of rain and another time told because of a truck being held by tow company... which I didn’t not understand because you run multiple crews. We called another company and they also were concerned it would get worse over the winter with heave and thaw.

They came promptly within a week as they felt it was important so before frost came. We have already paid the $1800 out of pocket to the other company. I got sick of calling you months after month with no answer other than “not sure when we can make it out”. You proceeded to hang up the phone on me when there was discussion of small claims court and having our lawyer involved.

I was told by your father who also came to the house the day it was being done (who had previously done the drive for my in-laws years before that the driveway would be guaranteed for ten years.... which was why we doubled the amount of tar and chip area we did). I don’t want to sit here and debate if you have a warranty or not. Buyer beware I guess.

If I had not been told there was a warranty I would of never called you back to fix it.

If you want to settle the bill with us you have my address and phone number.... but I won’t be surprised to not hear from you as usual.

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cindy w Ear

Very happy

Sep 07, 2018

5.0

I would like to provide some positive feedback about a job well done. We recently had our driveway done with tar and chip and I am very happy with the job done and the work completed by the crew. Once the job was completed it rained for 2 days and some of the stone had washed away but the boss drove by and saw the driveway and came up to the house and told us his men would be back sometime this week to put down more stone. this was excellent customer service and very much appreciated by us. I would not hesitate to recommend this company to anyone, great job.

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Pros:

Excellent

Reason of review:

Good customer service

Resolved

Darnella Lqy |

Stratford, Ontario

Resolved: Don't get Tar & Chip

Nov 05, 2015

Updated by user Jul 29, 2016

The William Hodgson team at Hot Rock Paving has restored my faith in Tar and Chip (I wish I could change the title of this review).

Hot Rock Paving was true to their word and more than fully honored the warranty even going above and beyond the call of duty. To me a company is only as good as their word and William Hodgson more than honored the warranty by providing upgraded product as no expense to ensure the job was done right.

There is a stigma attached to paving companies as there is with vacuum sales (which is our business).

I was doubtful to what degree they would honor the warranty, but they did and more! They didn't just come and fill pot holes and resurface with the same product as before, they clearly provided upgraded materials at their expense and were thorough in their attention to detail.

Hot Rock Paving was as baffled as I was when they saw the result after one season. They special ordered a much heavier aggregate than what I originally purchased and they filled the potholes with an even heavier aggregate and tar asphalt before applying the top coat instead of the recycled asphalt we originated opted for because it was less expensive.

Regarding the emulsion, it was very evident that their new emulsion is much thicker and sticky and unlike the first time, the stones are cemented firmly in place.

I don't have doubt that this will hold up.

Thank you Hot Rock Paving and the William Hodgson family for going above and beyond. No company likes the expense of warranty, the fact that Hot Rock paving was so thorough speaks to the generations of Hodgson's who've been doing this and still have the same commitment to quality and customer service.

Updated by user Nov 19, 2015

We have been in contact with Hot Rock Paving and said they will completely 'redo' the job next Spring under warranty as it is too late into the year the season.

Original review Nov 05, 2015

We paid a handsome price to have our parking lot Tar & Chipped rather than re-pave which is considerably more expensive. The product did not hold up and within a couple month there were areas where the stone washed away and looked like it hadn't even have liquid asphalt applied. I would not recommend having Tar & Chip applied by this company. They said they had a warranty but when it came time to honor their warranty they did not fix the problem. Or perhaps they visited after hours and saw just how terrible it was and figured it was too costly for them to fix their work.

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Loss:

$20000

Reason of review:

Warranty issue

Preferred solution: Deliver product or service ordered

1 comment

Guest-1100276

Jan 24, 2016

it looks like to me that the puddle in the background is coming from underneath your asphalt it looks in the picture like they put a heavy coat of Tar on you should really look into getting that huge puddle fixed it would stop a lot of your problems

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Contact Information

Website:

www.hotrockpaving.ca

Mailing Address:

1673 Richmond St.

London, Ontario N6G 2N3

Canada

Phone:

(800) 373-1455

Contact Hot Rock Paving Customer Service

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Hot Rock Paving

Hot Rock Paving Overview

Media from reviews

They never finish their job. They said they will come back for retouch but never heard from them anymore. I regreted why i allowwd them to so my driveway nowy driveway looks awful

Did a terrible job and won’t return phone calls

EXCELLENT

Job not done for what I was told.

Misleading and dishonest

Not pleased

1 year later and huge holes.

Very happy

Resolved: Don't get Tar & Chip

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