Hot Rock Paving Reviews
Hot Rock Paving Reviews
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Verified Reviewer New ReviewerNot pleased
User's recommendation: save your money.
- Good to do business with
- It didnt last weed grew through it
HOT ROCK PAVING’s been doing Tar And Chip for years for our family and we’ve had nothing but good experience if he said he’ll come back and do it I don’t know why you’re commenting badly about him
- No pros when the product and costumer service is useless
1 year later and huge holes.
Very happy
- Excellent
Resolved: Don't get Tar & Chip
The William Hodgson team at Hot Rock Paving has restored my faith in Tar and Chip (I wish I could change the title of this review).
Hot Rock Paving was true to their word and more than fully honored the warranty even going above and beyond the call of duty. To me a company is only as good as their word and William Hodgson more than honored the warranty by providing upgraded product as no expense to ensure the job was done right.
There is a stigma attached to paving companies as there is with vacuum sales (which is our business).
I was doubtful to what degree they would honor the warranty, but they did and more! They didn't just come and fill pot holes and resurface with the same product as before, they clearly provided upgraded materials at their expense and were thorough in their attention to detail.
Hot Rock Paving was as baffled as I was when they saw the result after one season. They special ordered a much heavier aggregate than what I originally purchased and they filled the potholes with an even heavier aggregate and tar asphalt before applying the top coat instead of the recycled asphalt we originated opted for because it was less expensive.
Regarding the emulsion, it was very evident that their new emulsion is much thicker and sticky and unlike the first time, the stones are cemented firmly in place.
I don't have doubt that this will hold up.
Thank you Hot Rock Paving and the William Hodgson family for going above and beyond. No company likes the expense of warranty, the fact that Hot Rock paving was so thorough speaks to the generations of Hodgson's who've been doing this and still have the same commitment to quality and customer service.
We have been in contact with Hot Rock Paving and said they will completely 'redo' the job next Spring under warranty as it is too late into the year the season.
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Email me the bill from the other company Hotrockpaving@***.ca
I was told by you hat you would not likely be there before end of season... you told me “you didn’t know when you could come” and expressed concern about it getting worse over the winter.
You advised “you could not give a time frame when you could come at all”.... first times I was told because of rain and another time told because of a truck being held by tow company... which I didn’t not understand because you run multiple crews. We called another company and they also were concerned it would get worse over the winter with heave and thaw.
They came promptly within a week as they felt it was important so before frost came. We have already paid the $1800 out of pocket to the other company. I got sick of calling you months after month with no answer other than “not sure when we can make it out”. You proceeded to hang up the phone on me when there was discussion of small claims court and having our lawyer involved.
I was told by your father who also came to the house the day it was being done (who had previously done the drive for my in-laws years before that the driveway would be guaranteed for ten years.... which was why we doubled the amount of tar and chip area we did). I don’t want to sit here and debate if you have a warranty or not. Buyer beware I guess.
If I had not been told there was a warranty I would of never called you back to fix it.
If you want to settle the bill with us you have my address and phone number.... but I won’t be surprised to not hear from you as usual.
Hi this is Bill from HOT ROCK PAVING The owner we don’t offer warranties if you can show me the warranty I will honour it I told you I would be there before The end of the season that’s not quick enough for you because you’re listing your house tell the other company to call me before they do the work and I will settle the bill with them directly thanks sorry for the inconvenience