Hot Octopuss
Hot Octopuss Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hot Octopuss has a 2.0 star rating from 1 review with consumers mostly dissatisfied; recent recommendation: "If you expect good after sales service don't use this company". Reviews note a well-made product that failed to charge.
Positive Feedback
Product quality is described as good and well made.
Negative Feedback / Risk Areas
- Hot Octopuss customer complaints focus on poor customer service and no email replies.
- Billing and refund concerns are reported, with price level described as high.
Key Takeaways for Future Customers
- Check Hot Octopuss reviews for after-sales and customer service experiences before purchasing.
- Be cautious about orders if you rely on timely support for billing, refunds, subscriptions or membership issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hot Octopuss has a 2.0 star rating from 1 review with consumers mostly dissatisfied; recent recommendation: "If you expect good after sales service don't use this company". Reviews note a well-made product that failed to charge.
Positive Feedback
Product quality is described as good and well made.
Negative Feedback / Risk Areas
- Hot Octopuss customer complaints focus on poor customer service and no email replies.
- Billing and refund concerns are reported, with price level described as high.
Key Takeaways for Future Customers
- Check Hot Octopuss reviews for after-sales and customer service experiences before purchasing.
- Be cautious about orders if you rely on timely support for billing, refunds, subscriptions or membership issues.
Turn one complaint into a collective action
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Verified Reviewer
I've a failed product - sent 2 emails and NO REPLY
The company obviously doesn't need any more business as they don't reply to emails. Product good and well made however, it now won't charge.
User's recommendation: If you expect good after sales service don't use this company
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Hi Keith, Our customer service email address is customer.support@***.com (please note the dot after customer, and octopus has two S). I have checked the system and we have never received an email from you, and there are no orders for someone with your name on our system.
If you would like to try again using the email I have provided above, and FAO'ing myself, I would be happy to help.
Cheryl. Hot Octopuss Customer Support
Hi Keith, You say you emailed twice, but once was to an email that doesn't go anywhere (the IT one), and the other was to one that is only monitored sporadically. If you had emailed the address I gave you, I would have been able to deal with this quickly for you.
All you need to do, is reply to the email I sent you. Cheryl, Hot Octopuss Customer Support.