
Hot Octopuss
Hot Octopuss Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hot Octopuss has 2.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "If you expect good after sales service don't use this company".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
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Verified ReviewerI've a failed product - sent 2 emails and NO REPLY
The company obviously doesn't need any more business as they don't reply to emails. Product good and well made however, it now won't charge.
User's recommendation: If you expect good after sales service don't use this company
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Hi Keith, Our customer service email address is customer.support@***.com (please note the dot after customer, and octopus has two S). I have checked the system and we have never received an email from you, and there are no orders for someone with your name on our system.
If you would like to try again using the email I have provided above, and FAO'ing myself, I would be happy to help.
Cheryl. Hot Octopuss Customer Support
Hi Keith, You say you emailed twice, but once was to an email that doesn't go anywhere (the IT one), and the other was to one that is only monitored sporadically. If you had emailed the address I gave you, I would have been able to deal with this quickly for you.
All you need to do, is reply to the email I sent you. Cheryl, Hot Octopuss Customer Support.