Hot Dog Collars

I PURCHASED A PERSONALIZED DOG TAG AND A PERSONALIZED COLLAR FROM YOU. I PAID $5 MORE TO GET THE ITEMS EARLIER, 5 DAYS.

THAT WAS TWO WEEKS AGO NOW. I RECEIVED THE ID TAG, BUT STILL TO THIS DAY HAVE NOT SEEN ANYTHING OF THE COLLAR. I HAVE TRIED CALLING YOU NUMBEROUS TIMES TO NO AVAIL.

I AM NOT GOING TO REPORT YOU TO PAYPAL AND INSIST ON A "FULL REFUND", YES THATS RIGHT A FULL REFUND, I WANT REIMBURSED FOR NOT ONLY THE ITEM OF WHICH I HAVE NOT RECEIVED, AS WELL AS THE TAG I DID! I WILL ALSO POST A COMPLAINT OF YOUR ESTABLISHMENT MAKING ALL POTENTIAL CUSTOMERS AWARE THEY MAY NEVER RECEIVE THEIR ORDER.

Purchased collar with dog's name and phone number embroidered on collar.

Complained when embroidery was in wrong place and was obscured by collar buckle and adjustment hardware. They told me they would replace.

After three requests they are still ignoring me and have never replaced the collar. They just ignore their earlier promise and all my additional requests.

These people are *** My order sat for two days waiting for UPS to "pick up" the package. I emailed them, and amazingly the tracking updated.

Several days go by and they answer my email saying "Your package must have been lost. We have sent replacements". Interestingly enough that first package was sent via USPS, not UPS. I only got 2 out of 4 of the tags that I ordered as well.

I emailed them twice about the missing items and to verify what is in the replacement order. No response.....

Folks, stick to Chewy, or your local pet stores to get your tags made. These people are retards with no CS or quality control.

Ordered 2 personalized collars and 2 personalized leashes. Paid for 4-6 day shipping (from date of order).

Was NOT EVEN SHIPPED in that time. Hot Dog Collars never even offered to refund the cost for accelerated shipping that never occurred. A week after it SHOULD have arrived, was told it shipped. Not according to UPS.

Finally showed up on UPS's tracking, but have passed even their date of arrival.

Now, we have to go out of town for a family funeral. Do not expect to EVER see the merchandise and WILL NEVER recommend this company to ANYONE.

Ordered collars late on a Thursday. By Monday, their status still showed 'awaiting shipment'.

I contacted them through the chat feature. Pleasant enough guy said he'd look into it and email. Tuesday am, still 'awaiting shipment'. Contacted through the chat feature and again, they were very apologetic and he'd get me an answer right away and email me.

4:30 Tuesday afternoon. Still 'awaiting shipment'. Chatted with them and cancelled the order.

Went on Amazon and ordered 1 collar (all I really needed anyhow, but needed a $30 min at Hot Dog Collar to get free shipping) and I'll have it the day after tomorrow. This is why Amazon will put businesses like this out of business.

Ordered a personalized dog tag. Item came and engraving was incorrect, even though the correct lettering for the engraving appeared on the packing slip.

So no one bothered to quality check the item before shipping? First did the "chat" customer service and was told that "someone would get back to me". Waited 2 more days, then sent an email to customer service. I received a reply that I should take a picture of the item and send it to them for review.

Sure, let me get right on that! So I told them to send me a pre-paid return label and they could examine it themselves!

Then I was blown off again by "someone will contact you in 2 business days". What an outfit - will NEVER purchase anything from them again!!!!

Took too long to arrive, the small collar is huge, they no longer carry what we ordered, (even though it still appears on their website), so they wrote saying they no longer carried what we ordered, refunded us $3.00 and sent something else. Items not as pictured... just all around bad. My little girl was super excited for the things we ordered to arrive, opened the package.... Dud!

We ordered a hot pink "small" collar, that is huge, it was supposed to be heat stamped with our dogs' name on it, but they wrote saying they not longer carry the heat stamped collars, only offer embroidered now, so they sent that instead, the rhinestone letters don't fit on the collar we ordered, even though it showed them on the collar we ordered, and they just look "cheap."

:(

Don't even bother with this company.

We ordered an OKC Thunder jersey for our dog. The item received was the most cheaply made item we have ever received from a company online.

The letters were actually hanging off when we opened the package, and completely fell off when taken out of the envelope. The size was also a joke. We ordered an XL for our shepherd and it would fit a medium sized dog. My 9 year old son had ordered this for his dog for Christmas and actually cried.

We wrote our first negative review of an item, and the company never posted the review.

They also never responded back to us.

I cannot write a review for the parts I have not received yet. All I can say is that regardless of the items being customized; it takes too long for this company to ship what you order.

I ordered several items a MONTH ago and I just received an e-mail that the order has been shipped and another e-mail saying that one of the items was on back order. They should mention that before charging my credit card.

Money is not the issue here, I gladly would have paid more for the items ordered if their service was better. Although I may order from this company again, I would think twice before I order something if I want it sooner than FOUR WEEKS !!!

I shipped an NFL NY Giants sweater, in error, to HOTDOGCOLLARS.COM. I had ordered it from CoolPetStuff (GOOD PLACE).

Yes it was my mistake, a *** mistake, but when I called the company they told me they never received it. I called the USPS, which I had a tracking number and they verified they delivered it. All of a sudden within an hour they tell me they have it. I was corresponding with the owner Courtney by email; he would not speak to me on the phone.

He was extremely rude and unprofessional, and told me via email to send a shipping label to them to ship it back to me. When I called back to get the weight of the item to purchase the shipping label, they told me they cannot find my sweater, and too bad for me!!!

So they stole my sweater, probably resold it!! BUYER BEWARE OF HOTDOGCOLLARS.COM!!!!!

This morning December 27th I called Hotdogcollars.com to check the status of item I had ordered about 3 weeks ago.....I talked to customer service who checked and told me order had been cancelled...I asked to talk to supervisor who told me to take my business elsewhere..He was very rude and hung up on me...I don't think I did anything wrong....I just needed to see if order had been shipped out...I hadn't got it yet and I was getting a little worried...I had made a couple of e-mail inquiries just to check it out...The treatment I got was uncalled for...