Hostway
Hostway Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed to negative sentiment in Hostway reviews: customers report service interruptions, sign-in and website downtime, and frustration with unexpected monthly charges despite canceled service.
Key Takeaways for Future Customers
- Cancel by phone only and confirm the cancellation explicitly.
- Monitor billing statements to avoid surprise charges.
- Expect to use customer service phone support for account changes.
Negative Feedback / Risk Areas
- Persistent customer complaints about cancellation policies and billing not prorated or refunded.
- Reports of website down and sign-in failures while still being billed.
- Customer service issues include communication difficulties and heavy accents over the phone.
Positive Feedback
Phone availability is noted as a pro for contacting support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed to negative sentiment in Hostway reviews: customers report service interruptions, sign-in and website downtime, and frustration with unexpected monthly charges despite canceled service.
Key Takeaways for Future Customers
- Cancel by phone only and confirm the cancellation explicitly.
- Monitor billing statements to avoid surprise charges.
- Expect to use customer service phone support for account changes.
Negative Feedback / Risk Areas
- Persistent customer complaints about cancellation policies and billing not prorated or refunded.
- Reports of website down and sign-in failures while still being billed.
- Customer service issues include communication difficulties and heavy accents over the phone.
Positive Feedback
Phone availability is noted as a pro for contacting support.
Garden City, New York
Problem with signing in
Could not sign in to Hostway with password and username the website is down and I wish someone would had told me before Im paying each month for service fee that is not working for me Hostway didnt even let me know that it was not working thank you for your help
Webhosting services
- - Domain moved to a new company in January and we updated our site.
- - We were billed $107.40 for May 2015–2016 though no services.
Domain was transferred to new company in January. Multiple phone calls with customer service that we were updating our website and no longer in need of their services.
Received instructions for how to change account information and transfer the domain. In July, we get an email saying the account is still active and there is a balance due of $107.40 covering the service period of May, 2015-May, 2016. Apparently you can only completely cancel all services with a phone call - which we were not informed of in Jan. Altho they were providing NO services for us during this time period, once a bill is issued, it cannot be revoked or pro-rated.
Then they had the nerve to ask if we would reconsider using them if they gave us a lower rate! WHAT????
- Phone availability
- Customer service
- Cancellation policies
- Billing practices
Preferred solution: Full refund
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