New Reviewer

Stay Away From Hostvilla

When I first signed up with them a year ago, they weren't so bad. They always had chat available, and despite going down ever so often, they always fixed it. But since the past 6 months have been a nightmare. The site is always down. The take longer and to respond. I've been waiting for resolution for almost 24 hours. When they did finally respond they said it was a problem with something they did not specify. Their site is filled with fake testimonials, their 1-800 number is literally just 1234 and their so-called knowledgebase is non-existent. There are NO articles there. Stay away. These rats aren't worth it.
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ID
#841779 Review #841779 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Product
Hostvilla Website
Reason of review
Bad quality
Preferred solution
Nothing just to be free of this god awful service
New Reviewer

*** Service, Steer Clear

Switched to these guys from HostGator's recent Reseller debacle. Was very excited and hopeful from numerous conversations with Jose about how reliable and helpful their company is. One month in, they have been nothing but a nightmare!!! Stay far away from this company! Switching to a different company tomorrow. Here is what happened in the one month I was with them. Main issue is there is no customer service. They promise 24/7 help, but you do it through a ticket system online. And we all know what a ticket system means, back and forth, delays, etc. When I had signed up I asked if they had a phone number and I was told they were releasing a new website and would have a cust serv number in a week. That was a month ago. Seriously, steer clear of this company. May have low prices, but you get what you pay for!
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ID
#560770 Review #560770 is a subjective opinion of poster.
Product
Hostvilla Website
Reason of review
Poor customer service
Loss
$3000
Preferred solution
I am changing companies, there is nothing they can do to rectify the problem. They have *** service.

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