Hosteeva

I have in my posession, a travel voucher in the amount of $447.63 sent from one of your agents. The voucher states, quote, "this voucher does not have an expiration date". When I called to book I was told the voucher had expired a few months ago. I emailed your agent a copy of the voucher and also spoke to a supervisor. They state they are sorry that customers were not contacted but nothing they can do. I am appalled that Hosteeva would null and void a voucher with no expiration date, without letting customers know in advance to give us a chance to book! I would like to talk to a manager about this issue. If I do not hear anything from anybody, I will contact the Better Business Bureau with a formal complaint. Bonnie Macpherson

Do not do business with this company. They issued me a Covid credit that did not expire. I even still have the email to prove it. They emailed me without warning and expired the credit. I have spoken with them and gotten nowhere. They did let me speak to someone higher, but then he emailed me and said the "higher ups" have decided not to honor it. Now I am unable to get past the supervisor of the customer service rep on the phone and this other person seems to be ignoring my messages. I realize this experience may not be indicative of the way they conduct business all the time. Covid was an unusual occurrence to say the least. But, to not stand behind a credit issued with no expiration date is not acceptable customer service, so I would be leary of how they conduct business.