Anonymous
map-marker Portland, Maine

Cancellation and no follow up

Hosteeva cancelled my reservation and then when I tried to talk to a manager, Rodney, about it, he never called me back. I tried him at least 20 times and he didn't have the curtesy to call back. Such bad business. I would suggest never using them - so many other better supportive companies like this!
View full review

User's recommendation: Don't use Hosteeva!

Bonnie M Tvh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Voucher not being honored

I have in my posession, a travel voucher in the amount of $447.63 sent from one of your agents. The voucher states, quote, "this voucher does not have an expiration date".

When I called to book I was told the voucher had expired a few months ago. I emailed your agent a copy of the voucher and also spoke to a supervisor. They state they are sorry that customers were not contacted but nothing they can do. I am appalled that Hosteeva would null and void a voucher with no expiration date, without letting customers know in advance to give us a chance to book!

I would like to talk to a manager about this issue.

If I do not hear anything from anybody, I will contact the Better Business Bureau with a formal complaint. Bonnie Macpherson

View full review
Loss:
$448

Preferred solution: Full refund

User's recommendation: I would not recommend using Hosteeva

Paige S Bds

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Covid Credit Expired without warning

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hosteeva - Covid Credit Expired without warning

Do not do business with this company.

They issued me a Covid credit that did not expire. I even still have the email to prove it.

They emailed me without warning and expired the credit. I have spoken with them and gotten nowhere. They did let me speak to someone higher, but then he emailed me and said the "higher ups" have decided not to honor it. Now I am unable to get past the supervisor of the customer service rep on the phone and this other person seems to be ignoring my messages.

I realize this experience may not be indicative of the way they conduct business all the time.

Covid was an unusual occurrence to say the least. But, to not stand behind a credit issued with no expiration date is not acceptable customer service, so I would be leary of how they conduct business.

View full review
Loss:
$1068
Pros:
  • Easy reservation process
Cons:
  • Horrible customer service will cheat you out of your money

Preferred solution: My credit returned to stay somewhere.

Phillip B Atg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rainbow City, Alabama

Confirm cancelation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I developed a medical emergency developed a blood clot in my right leg I am unable to travel for a least two weeks
View full review
Loss:
$11
Dennis M Trq
map-marker Myrtle Beach, South Carolina

I paid to much for a dump

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was informed up until the day of arrival I could have my grands come and stay Bull!!!!!! I ended up having to purchase another condo to accommodate Hosteva told me they were no refunds Ime outing them on internet The place was a dump Beds were so bad felt like box springs There was *** on the floor The nastiest place I've ever been Intel no H
View full review
Loss:
$1536
Cons:
  • Rip off business
  • False advertising

Preferred solution: Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article