Hospitable
Hospitable Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hospitable has a 1.6 star rating based on 5 customer reviews; consumers are mostly dissatisfied. Hospitable reviews note high price level, billing practices, website issues, and limited customer contact options with a recent recommendation: need a contact number.
Key Takeaways for Future Customers
- Expect slow or no response from support; verify alternative platforms when onboarding.
- Double-check billing and refunds policies before subscribing to avoid unexpected charges.
Negative Feedback / Risk Areas
- Recurring Hospitable customer complaints about unresponsive customer service and no phone contact.
- Reports of unauthorized charges and billing issues requiring refunds or credits.
- Sync problems with listings and automation failures for cleaners and access codes.
Positive Feedback
A minority of users found prompt alternatives and noted the platform can work when support and integrations function properly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hospitable has a 1.6 star rating based on 5 customer reviews; consumers are mostly dissatisfied. Hospitable reviews note high price level, billing practices, website issues, and limited customer contact options with a recent recommendation: need a contact number.
Key Takeaways for Future Customers
- Expect slow or no response from support; verify alternative platforms when onboarding.
- Double-check billing and refunds policies before subscribing to avoid unexpected charges.
Negative Feedback / Risk Areas
- Recurring Hospitable customer complaints about unresponsive customer service and no phone contact.
- Reports of unauthorized charges and billing issues requiring refunds or credits.
- Sync problems with listings and automation failures for cleaners and access codes.
Positive Feedback
A minority of users found prompt alternatives and noted the platform can work when support and integrations function properly.
New York, New York
Setup a new service
I called several times and messaged to setup a dialog so I could jump onboard with Hospitable but got no response so went with Cloudbeds who got back to me immediately.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ooltewah, Tennessee
Maximum day
- - No one answered; left a message.
- - I want to change the calendar's maximum stay/day.
- - Manual change reverted to the original value.
There was no one was available to take my call. I had to leave a message for a return call.
I am calling regarding the maximum stay maximum day on my calendar.
I want to change that to a different number. I went in manually changed it, but it changed it back to what it originally was.
Preferred solution: Assistance with maximum days
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComminunication
We have been trying to add a cleaning fee for 3 days and cannot get a hold of anyone Have someone answer a call or email
Charlotte, North Carolina
Charging my credit card without authorization
- - Attempted to rent a house; it didn't work out.
- - Felt like a scam; $99 charges appeared on my card.
- - Seeking credit and removal from your list.
I was trying to rent a house. Did not work out.
Felt like a scam. Then I started getting charges on my CC in $99 increments that I didn't agree to or ask for.
Need help getting credit and off your list. Thanks.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are not sending my cleaning ladies when reservations are done.
Fix this ASAP. You guys are not sending my cleaning ladies the reservations, and when they need to clean the place.
Preferred solution: Price reduction
Philadelphia, Pennsylvania
I need to change my cancellation policy.Back to strict
Nothing happened there was no help.Nobody helped me do anything.I need to set all of my properties to strict and I don't know why they were removed from strict
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVRBO Listing Not Showing in Hospitable
- - VRBO listing not showing under Properties after creation.
- - We re-synced properties, reconnected VRBO, and reactivated listing, but it stays hidden.
Hi Hospitable Support
One of our VRBO listings is not showing under Properties after being created. Weve already tried the following troubleshooting steps:
- Re-synced properties
- Reconnected the VRBO account
- Confirmed the listing is active (even tried deactivating and reactivating it)
- Searched under muted properties
Unfortunately, none of these steps resolved the issue. Could you please assist and advise us on what we need to do next to get this listing to appear?
Thank you so much for your help!
Best regards,
Arwen
Difficult to deal with
Impossible to get any help when you need it. It should be possible to talk with a human and not just email to nowhere.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGetting code to get in rental unit
We never received a code to enter the house or room, nor even a contact number. All we got was an email stating that our room was ready.
- Need contact number with host
Preferred solution: Price reduction
User's recommendation: Need a contact number
Review does not appear to be about Hospitable software, instead it is a review of the communication received by the short-term rental host that just happens to be utilizing Hospitable in their operations.
Manhattan, New York
Need to change email to receive a booking confrimation
Good morning! I havent received a reply from them and I cant login since I dont have an account with them.
They have my info.
They should be able to contact me by calling. Im frustrated!!
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Your comment is successfully posted.
Hi Jermie, this is Lisa with Hospitable. Sorry to hear you're having trouble with your Vrbo listings!
Any time you experience an issue, you'd want to reach out to us at support@***.com so we can look into your account properly and resolve this with you. We aren't able to monitor outside sites like this quite as much as our own inbox .
Thank you! :)