Horton Coles Transportation
Horton Coles Transportation Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Horton Coles Transportation has 1.3 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great at scheduling rides.
Cons: Great at not showing up and saying they did.Recent recommendations regarding this business are as follows: "Don't use", "NEVER", "Do not use this company. They are not properly trained", "They probably won't show up!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Horton Coles Transportation has 1.3 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great at scheduling rides.
Cons: Great at not showing up and saying they did.Recent recommendations regarding this business are as follows: "Don't use", "NEVER", "Do not use this company. They are not properly trained", "They probably won't show up!".
Review authors value the most Customer service. Consumers are not pleased with Billing Practices and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Columbus, Ohio
No show
Waited in hospital lobby for 5 1/2 hours. Kept calling every hour.
They said the driver is eight minutes away, three minutes away or on hospital property at another entrance.
They had security drive around and nobody was there. Hospital ended up calling another company and they were there in a hour.
User's recommendation: Don't use
Southfield, Michigan
Horrible
No show!! My dad had appointment at the doctor, this place is terrible NO SHOW OR LATE AS *** PLEASE NEVER USE THEM
User's recommendation: NEVER
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Walled Lake, Michigan
Pissed, company need to train their drivers
My father is a Vietnam veteran who recently had a stroke and needed to use this company transportation to go to his follow up appointment. They sent a driver that isn't trained to assist someone in a wheelchair.
My father was strapped into his wheelchair, as the driver tried to take my father off the porch, he literally pushed my father forward off the porch injuring my father. Again, he was strapped into his wheelchair and with that being said the wheelchair was on top of my father flipped forward onto his shoulder. Which caused injury to his rotator cuff and bending his new wheelchair.
I have called the insurance company to file a complaint and I have not heard back from this company nor his insurance company. This review would be a zero but I couldn't proceed without marking
User's recommendation: Do not use this company. They are not properly trained
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Verified Reviewer |
Oak Park, Michigan
LIES!!!
Janay Coles never had anyone show up to either of my 2 scheduled
rides and then had the nerve to tell the company that she works for
that a driver was here both times and called both times--IT NEVER
HAPPENED!!! MADE ME MISS TWO DOCTOR APPOINTMENTS!!
Also, on Google Reviews, Mannie Smith is one of her made up names,
most of the other 5 Star Reviews probably are also. AND, Alaina Wilson
and Lynette Wilson are her sisters!!
- Great at scheduling rides
- Great at not showing up and saying they did
User's recommendation: They probably won't show up!!!
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They have always shown up for me and I am in no way shape or form related to them. I cannot say enough good things about Horton Coles.
I'm sorry you seem to have had a bad experience but I'm here to level the playing field. I generally use them 5 days a week for medical transportation.
Periodically I am assigned to somebody else through my insurance company. I have had issues with a number of other companies not showing up but H/C shown up promptly 100% of the time.
I think my documented transcripts about Horton Coles Transportation AKA Janay Coles posted on several websites without an explanation, comment or apology from her speaks volumes, as does your anonymity.