Rosalene Coq
map-marker Council Bluffs, Iowa

To lodge a complaint.

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A customer was asked to leave the casino last night. Security said she was slurring her words.

She had only 2 drinks. They said she was loud, that is her normal voice. There were 7 witness who stood in shock all confounded what had she done!! We had all been there.

She did nothing wrong. I spoke with an attorney who suggested I contact the Director first. I'm not sure if this foes to them. The entire group knew this woman and was doing just what the rest of us were doing.

There are a few of them now won't come back because they don't know if they will be asked to leave...for nothing! She was celebrating her birthday. They never came over to say keep it down. Never asked how much she drank.

Never asked if she had a ride home. I am a professional and this was extremely unprofessional. Couple of the ladies cried when they took her away. We were all stuned.

The attorney said to have you review the tape for proof. Wednesday 5/30/23 after 5:00 at the keno machines. Name Sandy Stuck.

If this can't be resolved, he said we'd go to the next step. Please resolve this as she was extremely humiliated.

This is Cathie Keister, LMHC.


At your service. Thank you.

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User's recommendation: Perhaps post how much people are allowed to drink, at what decimal level is too loud. I am totally at a loss.

alan j Vpg

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Verified Reviewer
| map-marker Council Bluffs, Iowa

Lack of customer appreciation

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Friday 12/02/2022 my wife and myself and some friends were there celebrating my 60th b-day we stayed at country inn across the street cause you were booked around 1:00 am we were getting ready to go back to our room my wife stopped at the restroom while i waited she came out 15 minutes later covered in vomit she went in and slipped on this vomit cut her finger hit her head and was absolutely covered in vomit we went to the cashier they sent us to security they proceeded to put sanitizer on her cut and bagged her coat so they could throw it away on called a manager who came over and said there is nothing they would do for us now i work in retail as does my no offer to dry clean jacket or replacement jacket from gift shop wife and to be told that was unacceptable she should have gotten something from the casino since it was your bathroom she fell in we drive two hours co come there and meet with friends from Omaha 14 of us got together Saturday to watch and bet college football but had to meet at Ameristar instead because nobody wanted to go back to your casino after being treated like this I do allot of social media and am disappointed because your casino has been our favorite we would love it if someone would try to make it right

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Preferred solution: i'm not a mooch i just feel we should have been offered something for our troubles

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