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Bait and Switch by Horne Mazda in Arizona

Horne Mazda in Tempe Arizona will give you a price on the phone during inquiries. They will: 1) not honor that price once you arrive 2) the price of the vehicle on the sticker is not the real price, they add in services that you never asked for but they "claim" to have done to the vehicle even before you came into the picture and you are expected to pay for the services (the word forced to pay is more accurate) 3) when it is brought to their attention that you were overcharged, they will not refund you for services you never ordered 4) the general manager only cares about the bottom line and not the customer Sad
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#1339462 Review #1339462 is a subjective opinion of poster.
Tempe, Arizona
Reason of review
Pricing issue
Preferred solution
Full refund

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