marco r Mib

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Verified Reviewer
| map-marker Phoenix, Arizona

Bad service

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Updated by user Jul 03, 2021

They haven’t reached out or fix the issue

Original review Jun 03, 2021
I have gone back-and-forth with management about getting my interior clean because they had me go through a third-party with the insurance and they screwed it up so they were supposed to call me back to get it done and they have that and the same thing with my paint theres water spots up there and take out youre supposed to take them off you havent reached out to me Ive had my car for almost a year and a half the window town that has bubbles all over it I havent got a callback to get that fixed either I was told by management that they were going to look over everything and give me a call back I still havent got a call back I actually got hung up on by one of the managers there when I called back the general manager said that he was gonna look into it and call me back bye
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User's recommendation: Do buy a car from here I beg you

Amanda A Zaq

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Verified Reviewer

Rebuilt parts

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I bought a used 2011 Kia Soul for my soon to 16 year old daughter from Horne Kia . Fast forward to February 8th 2021, while my daughter is driving down the freeway it begins smoking heavily. I had to towed to my mechanic where is was discovered the seal blew off the transmission. Transmission fluid covered the car, and could have ignited. Upon cleaning the vehicle out, I find the previous owners information in the glove compartment, including service" I called Horne Kia Service department and discovered they put not one, but TWO rebuilt transmissions in the vehicle before I purchased it. They did not disclose when I bought the vehicle. st When I called Josh Bauman the General Manager he stated that he was not required to disclose rebuilt parts in vehicles they sold and compared it to a new clutch. Horne Kia has made no attempt to do the right thing. They are legally, ethically and morally responsible for putting my daughter in a dangerous situation.
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  • Poor customer service
  • Deceitful
  • Shady

Preferred solution: A vehicle of comparable value to the vehicle I purchased.

User's recommendation: Do not buy a used vehicle from Horne Kia as they hide information about their vehicles

map-marker Addison, Texas


Total deception met with all of your contracts, watch for the Switch-a-Roo back in the finance office. Never sign something and then have them reprint it because you allegedly signed in the wrong spot .....numbers will change and they wont be in your favor! Watch our for their service contract , represented as oil changes, filters etc .....this $199.00 fee turns into almost a $1,000.00 service contract. Gap insurance is a $600 dollar item they will push upon insurance carrier provided this for a one time $29.00 charge. Clever folding of paperwork so you think your signing up for one thing and you actually get something else..... is their best trick of all. (this guy must have worked a carnival) By far this is the most unbelievable pack of car selling wolves in sheep's clothing I have ever met! First words your going to hear is how the place is run by a nice Christian family P.L.E.A.S.E. Making profit is one thing, doing it illegally is another......took me one of those fancy attorneys to unwind my deal.Don't be fooled by these seemingly nice people, wait until something goes wrong ....wait and see how truly vicious these people become including the Sales Manager who is a complete tool......he actually blamed me for their fraud and deception. So you don't take responsibility for any of this he stated in a raunchy manner.......Why would I take any responsibility for your fraud I replied.I wouldnt buy a hubcap from these people yet alone an entire vehicle!
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