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New Reviewer

Rebuilt parts

I bought a used 2011 Kia Soul for my soon to 16 year old daughter from Horne Kia . Fast forward to February 8th 2021, while my daughter is driving down the freeway it begins smoking heavily. I had to towed to my mechanic where is was discovered the seal blew off the transmission. Transmission fluid covered the car, and could have ignited. Upon cleaning the vehicle out, I find the previous owners information in the glove compartment, including service records.style=" I called Horne Kia Service department and discovered they put not one, but TWO rebuilt transmissions in the vehicle before I purchased it. They did not disclose when I bought the vehicle. st When I called Josh Bauman the General Manager he stated that he was not required to disclose rebuilt parts in vehicles they sold and compared it to a new clutch. Horne Kia has made no attempt to do the right thing. They are legally, ethically and morally responsible for putting my daughter in a dangerous situation.

User's recommendation: Do not buy a used vehicle from Horne Kia as they hide information about their vehicles.

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ID
#2418561 Review #2418561 is a subjective opinion of poster.
Cons
  • Shady
  • Dangerous
  • Poor customer service
Loss
$12
Preferred solution
A vehicle of comparable value to the vehicle I purchased.
New Reviewer

HORNE KIA

Total deception met with hostility........read all of your contracts, watch for the Switch-a-Roo back in the finance office. Never sign something and then have them reprint it because you allegedly signed in the wrong spot .....numbers will change and they wont be in your favor! Watch our for their service contract , represented as oil changes, filters etc .....this $199.00 fee turns into almost a $1,000.00 service contract. Gap insurance is a $600 dollar item they will push upon you......my insurance carrier provided this for a one time $29.00 charge. Clever folding of paperwork so you think your signing up for one thing and you actually get something else..... is their best trick of all. (this guy must have worked a carnival) By far this is the most unbelievable pack of car selling wolves in sheep's clothing I have ever met! First words your going to hear is how the place is run by a nice Christian family P.L.E.A.S.E. Making profit is one thing, doing it illegally is another......took me one of those fancy attorneys to unwind my deal.Don't be fooled by these seemingly nice people, wait until something goes wrong ....wait and see how truly vicious these people become including the Sales Manager who is a complete tool......he actually blamed me for their fraud and deception. So you don't take responsibility for any of this he stated in a raunchy manner.......Why would I take any responsibility for your fraud I replied.I wouldnt buy a hubcap from these people yet alone an entire vehicle!
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ID
#279145 Review #279145 is a subjective opinion of poster.
Location
Addison, Texas
Loss
$24

About

Horne Kia Warranty
Cars Built To Last. Horne Kia have a lot of confidence in the quality and durability of every new Kia that rolls off the assembly line. So much confidence, that www.hornekia.com offer an industry-leading Kia 10-year or 100,000-mile warranty program. Each provides coverage until either the yearly or total mileage figure is reached-whichever comes first. The Customer can rest easy knowing The User's vehicle is in the skilled hands of Kia trained service technicians at The Client's authorized Kia Dealer. All warranties are limited. Company's toll-free hotline is staffed 24 hours a day, 365 days a year, and is accessible from anywhere in the U.S. A free phone call isn't of much use if it doesn't result in someone coming to The Customer's rescue, so The Company have set up a network of over 17,000 roadside assistance providers. They'll help The User of company services out of the usual minor mishaps - dead batteries, flats (provided The User of Website have a spare that isn't flat), running out of gas - and they'll do it at no charge.
To read more: https://www.hornekia.com/kiawarranty.html
Horne Kia Privacy Policy
Thank The User of Website for visiting Horne Kia's' Horne Kia website, including Company's mobile device-ready version. This way, the content of Company's website will be as relevant as possible for The Client the customer. The Company hope that The User find Company's website to be a useful part of The User's car-buying experience. To accomplish this, www.hornekia.com responsibly collect and utilize personally identifiable information. Website respect The Customer's privacy, and this Privacy Policy documents Company's commitment to safeguard and treat The User's privacy and the personal information that Horne Kia collect online with reasonable care and in strict compliance with applicable law for the protection of personally identifiable information. What types of security procedures are in place to protect the loss, misuse or alteration of information under Company's control. This Privacy Policy applies only to Company's website and information collected for www.hornekia.com or by Website through Horne Kia's' website and through various features and online offerings on Horne Kia's' website.
To read more: https://www.hornekia.com/privacy.aspx
Horne Kia Pros and Cons

Cons: Shady, Poor customer service, Deceitful, Dangerous

Summary

Horne Kia is a part of Horne Auto Group which was created by Robert Horne and his sons. The Horne family has been in Arizona for over 100 years. Robert is son of Gail Horne, co-founder of Henry Horne, PLC, Arizona's largest independently owned accounting firm, where Robert also was a partner for many years. Later, with his accounting background, Robert purchased a small Chevrolet dealership in Show Low, Arizona in 1991. From that small start, Robert Horne and sons Aaron, Adam, Andrew, and son-in-law Martin Jones, with the support of their families, have grown the business into the Horne Auto Group. Horne Kia is based in Gilbert, AZ. The dealership sells new as well as pre-owned inventory. It offers financing, service and sells parts.

Horne Kia reviews and complaints

Horne Kia is ranked 1425 out of 4366 in Dealers category

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