Very happy customer

Hornady - Very happy customer
I was looking for obsolete parts for an apex 3.1 loader, The parts I needed were different than what was on the diagram. The orders desk was fantastic past me to technical support who completely understood what I was looking for who sent me back to customer order staff Who knew exactly what I was looking for after tech support told them, got the parts ordered could not be happier A++ !!

User's recommendation: I would not hesitate to call or order again very patient and helpful!!

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ID
#3939322 Review #3939322 is a subjective opinion of poster.
Location
Ottawa, Kansas

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New Reviewer

*** poor quality

Update by user Sep 08, 2022

Almost two days later now. Hornady promised 2 days ago to notify me that day to verify or not if they were mailing out my order.( they said my product was in stock but it may already be spoken for). So far guess what, crickets..I will continue to update......

Original review posted by user Sep 07, 2022
Sent back 2 boxes of 00 buckshot that was 20k plus out of spec. Two weeks later still no response. Called them again to see if they sent my corrected product back. Said they had product in stock and would send it out today if it wasn't already spoken for. Looks like getting new product out takes precedent over correcting quality control issues. I will follow up soon to let you know if hornady took this serious or not. So far it has been not

User's recommendation: Pending hornadys response. So far, not looking good.

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ID
#3931455 Review #3931455 is a subjective opinion of poster.
Location
Morgantown, West Virginia
Pros
  • Reliable in the past
Cons
  • Poor customer service and quality control
Preferred solution
Deliver product or service ordered

They have decided to use all/most of the brass that they have total control of for their own ammunition leaving the market starved

Nothing has happened and I never expected to hear from them. When they announced their new caliber m, the 6mm ARC, many people built guns for that caliber. Since they have complete rights for the distribution of their patented caliber brass, they have kept all/most of...
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ID
#3870147 Review #3870147 is a subjective opinion of poster.
Location
Swartz Creek, Michigan

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New Reviewer

Ammunition that exploded in my rifle chamber

I had Hornady ammunition explode in my rifle chamber and I am afraid to use the rest of the ammunition Please contact me Ray Dezso 303-877-****
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ID
#3233707 Review #3233707 is a subjective opinion of poster.
Location
Arvada, Colorado
Preferred solution
Let the company propose a solution

Trying to get a answer about my reloading dies that are new

After my first call that I told them I was calling from pissed consumer website I got the department manager and received a new die set in the mail 4 days later and they don't want my old damaged die back!
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ID
#3183418 Review #3183418 is a subjective opinion of poster.
Location
Everett, Pennsylvania

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New Reviewer

Resolved: Lack of any CUSTOMER SERVICE