Terrible customer service

2.8
Horace mann customer service is ignorant - they have no idea on what they are doing. I was told 3 times that they would respond to my questions - they never responded! They put you on hold forever then give wrong answers. They were supposed to auto deduct my payments but didn't - they in turn cancelled my policy. I also emailed asking for rate prices on a change -never answered me. Dondon they din't
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ID
#2611282 Review #2611282 is a subjective opinion of poster.
Location
Springfield, Illinois
Pros
  • Website
  • Price
Cons
  • Terrible customer service
  • Dumb people
Loss
$50

Worst Insurance EVER!!!

This place is a joke. After having them for YEARS- we were involved in a hit and run by a drunk driver. So, they had to pay me for the accident. I was injured-head busted through the window 8 staples, ruptured discs in my neck, bruised kidneys, sprained ankle...they purposefully LOW BALLED my medical claims. I did recover a few extra dollars from someone else filing a class action law suit. CUSTOMER SERVICE STINKS. Stay far far away from them. They don't even want to take care of their own people. And if anyone hits you that is insured with them-that's even worse. The claim agents don't return your calls.
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ID
#1006072 Review #1006072 is a subjective opinion of poster.
Reason of review
Bad quality

WORST INSURANCE COMPANY EVER

1.0