Horrific Experience

Ordered 4 items June 6, 2020. After numerous inquiries (most unanswered) product arrived August 12th, 2020. All four items NOT AT ALL AS DESCRIBED. After contacting customer service, I was accused of not reading the size chart. I'm M XL and I received W L. After asking for a return label and to process the refund. They have come back with a request that I KEEP THE PRODUCTS in exchange for $5. These guys are a joke

User's recommendation: DO NOT DEAL WITH THEM - SCAM.

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1 comment
#1924048

They did the same to me. I paid for 4 Pair of size 36 waist cargo shorts at $123.46, then 3 months later I received 31 waist.

When I finally got a response, they said to keep them cause it costs too much to ship them back and offered me $5 towards my next purchase. I told them not acceptable and I would make it my.

Mission to alert others of their horrible business practices and lack of integrity. Arrrgh!

ID
#2120431 Review #2120431 is a subjective opinion of poster.
Location
Beauharnois, Quebec

Apologize

Just wanna apologize to this company for thinking I wasent gonna get my purchase.Open lines of communication thought out.Purchase was delayed due to covid pendemit.I received my order and LOVE it!!!!

User's recommendation: Right now bad time to order.

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ID
#2090782 Review #2090782 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Not happy with their service

I ordered a shirt on May 5th to day is July 5th and still haven't received my package, I email them but Each time I get the onto respond, they give me the order# but each time I try to check the number to see when I get the package it say wrong number, there is no one to talk to and I never got my confirmation number, so I'm not sure if I ever I get shirt that paid for.

User's recommendation: Be better customer service, have someone to answer the question.

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1 comment
#1895853

Wow, We ordered around the same time! the tracking they send me showed that my package made it to California and has been sitting there for over a month now! Sad that Facebook and others aren't checking who their allowing to advertise on their sites.

ID
#2035083 Review #2035083 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

False Advertising

Hoppwinns - False Advertising
They keep advertising next day delivery but its been a month. Firm letter response so zero customer service. Im not the only one experiencing this. There was some evidence it was coming from a foreign country so I dont know how they can promise next day. I feel Ive lost $38 as a result.

User's recommendation: Do not make purchases from them.

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ID
#1990114 Review #1990114 is a subjective opinion of poster.
Service
Hoppwinns Shipping Service
Cons
  • Lie about delivery
Loss
$38
Preferred solution
Full refund

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