New Reviewer

Rude and inept counselor

I called the chat service to speak with someone about my issues. He would ask a question, and I would be trying to explain. Out of nowhere the counselor said "Be right back" I was upset as I was right in the middle of explaining something. When he returned I explained in no uncertain terms that I found him rude and that his behavior was inappropriate for a person in his position. Rather than apologizing and explaining himself. He rudely stated "What would you have me do if I have to go to the bathroom" I cannot believe this deplorable treatment from someone who is supposed to be helping people in crisis. I worked in a call center to support Rogers customers. I would have been reprimanded for less than that. You are advertising your services all over the website, and soliciting people to call. You should be ashamed that you have a person of this caliber to represent your company. This is the first time I have ever utilized your services. This level of service is unacceptable. It takes a very special individual to take on this type of work. I don't even think this person had any kind of training or even the basic kind, human decency that is required for this type of work. My experience left me shaken as I am already in a bad place and was seeking comfort. Your little emails you send out makes everything nice. But I can hardly be helped by someone who appears to have their own issues. I would be very surprised if Hopeline reached out to me to further discuss my situation. The worst part is that you use religion to back yourselves up. Why now when I hear the word religion do I want to run in the opposite direction. I challenge Hopeline to actually contact me to aid in resolving my unfortunate encounter.
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ID
#1563735 Review #1563735 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Is to never deal with Hopeline again. I will also be spreading the word on Facebook so that some poor other person in crisis will not fall prey to this abuse.

My experience with this app made me feel even worse about myself.

My poor experiences with this app happened a long time ago. I wish I had written a review then to warn others. The HopeCoaches are poorly trained. I had my chats closed on me and was also told off for using the app frequently. You are better off calling a local hotline.
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ID
#1476061 Review #1476061 is a subjective opinion of poster.

Horrible, made me ashamed to contact them

I was severly depressed and had suicidal thoughts when I started using thehopeline. I used the chat service a lot and was terrified of getting kicked for using it so much so I used a couple different names. At first they were friendly but then one day the guy I was chatting with said I was using the service a lot and sent me a list of all of the names I had used. He said they could no longer help me and that I needed to go to a doctor. I guess they had recorded my IP address and information, which proves it’s not confidential. I was ashamed and livid that he had the guts to send me a list of all of the names I had used because I used those names out of fear of being banned for reaching out to them several times. I do not reccommend these guys in the slightest. It proves that they don’t care about doing their job and helping others. If a person seems too depressed they’ll turn them away and tell them to see a doctor. Thehopeline is a bunch of monsters.
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ID
#1345409 Review #1345409 is a subjective opinion of poster.
New Reviewer

What a crock

I called searching for help And received condemnation!!! I received confirmation that maybe suicide is the answer. The person o spoke with was unconcerned and kept asking me, “ well what are you doing to help Yourself”.
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ID
#1310351 Review #1310351 is a subjective opinion of poster.
Location
Richmond, Texas
Reason of review
Poor customer service

Short Review on October 22, 2016