New Reviewer

No customer service, no response to repeated attempts at contact

I placed an order at the beginning of January and was charged immediately. I attempted to contact them after two weeks via email (the only option on their website) to get an update as the website said the products I ordered were in stock at time of order. I never received a response. I attempted to contact them again in March to cancel and again received no response. Days later I received a notice that my order shipped. I emailed them a third time and received no response. Now I have excessively overpriced masks I have no use for. Do not order from this company.
View full review
ID
#3406519 Review #3406519 is a subjective opinion of poster.
Cons
  • Does not respond to any inquiries
Preferred solution
Full refund

Paid for mask and COVID test never either please return my money. The bank is investing

MdPaid for items never receive supply order. Reported to fraud department I hope they shut you down.

User's recommendation: This company is fraud.

View full review
ID
#3382480 Review #3382480 is a subjective opinion of poster.
Location
Richmond, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never Received My Order

Hope Health Supply - Never Received My Order
I ordered masks more than a month ago and never received my order. They didn't forget to charge my credit card though. They are also impossible to reach, there's no phone number, only email that generates automatic response.

User's recommendation: Don't order from them.

View full review
ID
#3339202 Review #3339202 is a subjective opinion of poster.
Cons
  • Dont fullfill orders or respond to inquiries
Loss
$38
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Have not received order, credit card was charged

Placed an order for KN95 masks on 1/9/22, so far we have not received the order and our credit card was charged when the order was placed. Have sent 3 emails to the hello@***.com however have not received a response. 800 line says to send an email, no one answers 800 line,

User's recommendation: Would not recommend ordering from this company.

View full review
ID
#3326830 Review #3326830 is a subjective opinion of poster.
Pros
  • Reasonable price on products
Cons
  • Dont fullfill orders or respond to inquiries
Loss
$64
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have ordered masks one month ago. No word yet.

Have not received the masks yet, ordered one month ago. Have had no response to my numerous emails. Placed a dispute with PayPal.

User's recommendation: Don’t order from them.

View full review
ID
#3322355 Review #3322355 is a subjective opinion of poster.
Loss
$37
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Order not delivered and don’t want to refund me my money back.

I made a purchase almost a month ago. I contacted the merchant to get a refund, because the order never came. Not only they didnt refund me my money. They refuse to even respond to my emails. My Afterpay is showing I have one payment remaining, but I havent received the order. I dont believe this is right..

User's recommendation: Beware.

View full review
ID
#3302702 Review #3302702 is a subjective opinion of poster.
Cons
  • Refund and appropriate shipping timeframes
Loss
$44
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Hope Health Supply KN-95 Mask SCAM

Hope Health Supply KN-95 Mask SCAM
I ordered via a subscription, 30 KN-95 Masks in Black on 7 Jan 2022. It is now 21 Jan 2022 and the website states that the order is still in an unfulfilled status and nothing has been received. Two emails have been sent to their preferred communication to hello@***.com. Despite promises to respond withing 2 business days, neither email has been responded to. Calling their phone number at 1-80*-***-**** fesults in a message that says they are only responding via email. Calling 205-448-**** results in a message to call 800-450-****. Bothe numbers spew out their messages; bur do not allow you to record a voice mail. This business is not legitimate. I have lost $51.00 on the first order of KN-95 Black Masks and have contacted PayPal to stop payment. There are never any guarantees there.

User's recommendation: Do not do business with this company.

View full review
ID
#3276759 Review #3276759 is a subjective opinion of poster.
Cons
  • Advertise masks are in stock but do not ship
  • Refusal to respond to email
  • Dishonest
Loss
$50
Preferred solution
Response Email and either deliver ordered product or refund $50.06

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article