Rachel H Ocv

No customer service, no response to repeated attempts at contact

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I placed an order at the beginning of January and was charged immediately. I attempted to contact them after two weeks via email (the only option on their website) to get an update as the website said the products I ordered were in stock at time of order. I never received a response. I attempted to contact them again in March to cancel and again received no response. Days later I received a notice that my order shipped. I emailed them a third time and received no response. Now I have excessively overpriced masks I have no use for. Do not order from this company.
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Cons:
  • Does not respond to any inquiries

Preferred solution: Full refund

Julie K Hck

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Verified Reviewer

Never Received My Order

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Hope Health Supply - Never Received My Order
I ordered masks more than a month ago and never received my order. They didn't forget to charge my credit card though. They are also impossible to reach, there's no phone number, only email that generates automatic response.
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Loss:
$38
Cons:
  • Dont fullfill orders or respond to inquiries

Preferred solution: Full refund

User's recommendation: Don't order from them

GRK_Astronomer

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Verified Buyer
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Verified Reviewer

Hope Health Supply KN-95 Mask SCAM

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Hope Health Supply KN-95 Mask SCAM
I ordered via a subscription, 30 KN-95 Masks in Black on 7 Jan 2022. It is now 21 Jan 2022 and the website states that the order is still in an unfulfilled status and nothing has been received. Two emails have been sent to their preferred communication to hello@***.com. Despite promises to respond withing 2 business days, neither email has been responded to. Calling their phone number at 1-80*-***-**** fesults in a message that says they are only responding via email. Calling 205-448-**** results in a message to call 800-450-****. Bothe numbers spew out their messages; bur do not allow you to record a voice mail. This business is not legitimate. I have lost $51.00 on the first order of KN-95 Black Masks and have contacted PayPal to stop payment. There are never any guarantees there.
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Loss:
$50
Cons:
  • Advertise masks are in stock but do not ship
  • Refusal to answer phone calls
  • Refusal to respond to email

Preferred solution: Response Email and either deliver ordered product or refund $50.06

User's recommendation: Do not do business with this company

Erika L Lgd

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Verified Reviewer

I have ordered masks one month ago. No word yet.

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Have not received the masks yet, ordered one month ago. Have had no response to my numerous emails. Placed a dispute with PayPal.
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Loss:
$37

Preferred solution: Full refund

User's recommendation: Don’t order from them

Kathy H Ivg

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Verified Reviewer

Order not delivered and don’t want to refund me my money back.

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I made a purchase almost a month ago. I contacted the merchant to get a refund, because the order never came. Not only they didnt refund me my money. They refuse to even respond to my emails. My Afterpay is showing I have one payment remaining, but I havent received the order. I dont believe this is right..
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Loss:
$44
Cons:
  • Refund and appropriate shipping timeframes

Preferred solution: Full refund

User's recommendation: Beware

Gregor B Ofl

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Verified Reviewer

Have not received order, credit card was charged

Placed an order for KN95 masks on 1/9/22, so far we have not received the order and our credit card was charged when the order was placed. Have sent 3 emails to the hello@***.com however have not received a response. 800 line says to send an email, no one answers 800 line,
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Loss:
$64
Pros:
  • Reasonable price on products
Cons:
  • Dont fullfill orders or respond to inquiries

Preferred solution: Full refund

User's recommendation: Would not recommend ordering from this company.

Anonymous
map-marker Richmond, Virginia

Paid for mask and COVID test never either please return my money. The bank is investing

MdPaid for items never receive supply order. Reported to fraud department I hope they shut you down.
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User's recommendation: This company is fraud

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