New Reviewer

Sales Dept/Manager

I agreed to purchase a used vehicle from this dealership via an internet ad. Then some barely understandable Spanish speaking gal calls me and proceeds to talk at me instead of listening to my questions. Some questions she can't answer, others like whether or not an out of state resident has to pay South Carolina tax, she says yes and then 15 seconds later says no. All I wanted to know was whether or not their $551 dealer fee included the fees and charges by another state for title,tag, and registration. The Spanish speaking employee did not know the difference between a tax and a fee charged by states for registration and title, etc. When I agreed on the price with the internet salesperson I said I would pay in full by certified/bank check. The Spanish speaking gal, whom I could barely understand, states promptly on the phone she needs my identifying info to run a credit check in order to finance! I tell her I just need to work with someone else to complete the transaction. Then the extremely rude and obnoxious Sales Mgr. calls me back and loudly states what we have supposedly agreed to. When I try to ask him questions or let him know about the behavior of his employee and how that can affect his customers he constantly interrupts, refuses to listen, and then says "we're not going to sell this vehicle to you, you can go buy it somewhere else"! And this a vehicle that has sat on their lot for 5 months since being purchased at auction. Fair warning: never do business with Hoover Chrysler Jeep Dodge in Monck's Corner , South Carolina. Overall the most incompetent group of employees at an automobile dealership I've ever encountered. Absolutely no understanding of customer service,critical thinking skills, or problem solving skills.
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#1637369 Review #1637369 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Dodge/Chrysler Corporation should pull their franchise license

Hoover Chrysler Jeep Dodge Oil Change Review from Walterboro, South Carolina

I bought a 09 dodge pu from hover dodge Summerville a.c. took them 2hrs to change the oil.yes it's a trade in one owner. 43000 miles.. great deal in till I go to change the oil. you could not get the drain plug was so tight it was torque on.called service dept.the knew of problems. And because I dident get the extend warranty.they could not help. But know of defective part. And the life time engine warranty.. If it's. Refractive don't you think it should be replace before it causes more damage. Its defective.don't cast you nothing to replace
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1 comment

I was told by an F and I man that they do nothing to trade ins.

#659112 Review #659112 is a subjective opinion of poster.
Walterboro, South Carolina
Reason of review
Warranty issue

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