Hootsuite
Hootsuite Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hootsuite has a 1.0 star rating from 3 customer reviews and consumers are mostly dissatisfied; recent recommendations urge users to avoid the service.
Positive Feedback
Users note the platform is good software for social media management despite other issues.
Negative Feedback / Risk Areas
- Repeated Hootsuite customer complaints about unexpected billing and billing without consent, including charges over $1,000.
- Poor customer service with no phone support and apparent bot-only responses for tickets and chat.
- Frustrating UI, inability to unsubscribe or delete accounts and excessive emails users cannot stop.
Key Takeaways for Future Customers
- Check Hootsuite reviews and billing policies before subscribing and monitor subscriptions closely.
- Be prepared for limited support options and potential difficulty cancelling or getting refunds.
- Consider alternate social media management tools if customer service and account control are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hootsuite has a 1.0 star rating from 3 customer reviews and consumers are mostly dissatisfied; recent recommendations urge users to avoid the service.
Positive Feedback
Users note the platform is good software for social media management despite other issues.
Negative Feedback / Risk Areas
- Repeated Hootsuite customer complaints about unexpected billing and billing without consent, including charges over $1,000.
- Poor customer service with no phone support and apparent bot-only responses for tickets and chat.
- Frustrating UI, inability to unsubscribe or delete accounts and excessive emails users cannot stop.
Key Takeaways for Future Customers
- Check Hootsuite reviews and billing policies before subscribing and monitor subscriptions closely.
- Be prepared for limited support options and potential difficulty cancelling or getting refunds.
- Consider alternate social media management tools if customer service and account control are priorities.
Turn one complaint into a collective action
I'd rate -10 if I could
- - Billed us $1,188 without notice.
- - Support: ticket or chat, bot responses only.
- - No humans; no phone number.
- - Will notify bank, DO NOT USE HOOTSUITE.
Billed us $1,188 without prior notice. Only option is service ticket or chat for support, but it appears to be only bot responses.
No humans. No phone number.
Will be notifying our bank that the charge is fraudulent. DO NOT USE HOOTSUITE!
User's recommendation: Avoid Hootsuite. Use anything else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilled my credit card without consent
- - Billed on my personal credit card without consent.
- - Hootsuite online or by email does not respond.
I was billed on my personal credit card without consent despite not using the account because I'm no longer with the corporate holder of the account. The corporate holder made me redundant several months earlier. Hootsuite's customer service via online and email simply does not respond.
- Good software
- Bad customer sesrvice
Preferred solution: Full refund
User's recommendation: be careful
Dallas, Texas
They do nothing
They wont let you add anything to your acct, cancel acct and charge over $1200!!! Do not use this company.
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo unsubscribe or delete account!
This website sucks! The worst UI, impossible to find the profile, impossible to delete an account and constant emails that you can't unsubscribe from. Don't use it!!!
- Bad ui
Preferred solution: Apology
User's recommendation: Don't create account
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