Jonavan Yjd
map-marker Cleveland, Ohio

Need help

I cannot access my account never ever !!!never ever and having a 100 symbol minimum is very annoying and frustrating and stupid
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HDJCAM

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hoopla not working

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Fix password my account password doesn't work please please fix my account password thank you?...!!!
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Preferred solution: Apology

Eleanor H Jch

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Right now my complaint is you keep giving me a phone number but looks like I can’t actually use it.

Cant log in. Cant co tact anyone. Trying to call the number that you keep showing and I have to rate you every time. I just want to talk to someone.
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HDJCAM

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hoopla not working

Email address and password is not matching the account please help me fix the problem and resolve the issue? And thank you!
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Preferred solution: Hoopla digital account fixed please and thank you

Rose O Xsl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can't log in

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I can not log in to my acct. You could call me or I could call you, heres my cell number (209)253-**** My email is chayoc75@***.com Can you help me resolve this problem please. I would love to be able to use my hoopla app. Can you send me a temporary password to log in them I could change it shortly after. Thank you in advance
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Preferred solution: I can not log into my acct.

Jihn M

Customer support

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Having reached a limit falsely. I did not listen to 10 books this month. I incorrectly downloaded a few books by mistake but returned them immediately. Libby is much better. Not sure what else to say other than I wish to be reinstated
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Cons:
  • Limit downloads

Preferred solution: Apology

User's recommendation: Improve your customer service with a real person

Anonymous
map-marker Huntington Beach, California

They messed upMy account

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I am doing only audiobooks, I accidentally got music and one book! I only do audiobooks so the two I got were on accident and they count as 7 for the month. You should be able to return something right away when you don't want it!
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