Hoopla
Hoopla Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hoopla has 3.8 star rating based on 5 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Hoopla to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Improve your customer service with a real person".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hoopla has 3.8 star rating based on 5 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Hoopla to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Improve your customer service with a real person".
Review authors value the most Privacy and Data Security and Billing Practices. Consumers are not pleased with Exchange, Refund and Cancellation Policy. The price level of this organization is low according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Watertown, New York
Hoopla Services
Hi,
I am NOT upset with Hoopla. I have not heard from them yet.
I am waiting to hear back from the Wells Public Library Director about services.
Rev. Lawrence Foster
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aiken, South Carolina
Books that I had on list not found
Excellent customer service. Went over and above to help me with my problem. Ashley was very pleasant and helpful.
Cleveland, Ohio
Need help
I cannot access my account never ever !!!never ever and having a 100 symbol minimum is very annoying and frustrating and stupid
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHoopla not working
Fix password my account password doesn't work please please fix my account password thank you?...!!!
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Right now my complaint is you keep giving me a phone number but looks like I can’t actually use it.
Cant log in. Cant co tact anyone.
Trying to call the number that you keep showing and I have to rate you every time. I just want to talk to someone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHoopla not working
Email address and password is not matching the account please help me fix the problem and resolve the issue? And thank you!
Preferred solution: Hoopla digital account fixed please and thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't log in
I can not log in to my acct. You could call me or I could call you, heres my cell number (209)253-**** My email is chayoc75@***.com
Can you help me resolve this problem please.
I would love to be able to use my hoopla app.
Can you send me a temporary password to log in them I could change it shortly after. Thank you in advance
Preferred solution: I can not log into my acct.
Customer support
Having reached a limit falsely. I did not listen to 10 books this month.
I incorrectly downloaded a few books by mistake but returned them immediately. Libby is much better.
Not sure what else to say other than I wish to be reinstated
- Limit downloads
Preferred solution: Apology
User's recommendation: Improve your customer service with a real person
Huntington Beach, California
They messed upMy account
I am doing only audiobooks, I accidentally got music and one book! I only do audiobooks so the two I got were on accident and they count as 7 for the month. You should be able to return something right away when you don't want it!
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