Hooked on Phonics Reviews

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customer service service customer card charge child issue products store gift
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Missing products from your company

I have a subscription with your company with the learning app and workbook I also purchased reading books I did not receive my Child workbook to go along with the learning app
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ID
#2782775 Review #2782775 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Wrong transaction on my account

Svk hooked on Phonics unexpected charge on my account. Even my child didn't get any help on hooked on Phonics and she didn't receive books. I want to talk with customer service. And call in my contact. Thanks.
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ID
#2400772 Review #2400772 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

Unauthorised Autorenewal

I placed the order online for a 1 year subscription to the Hooked on Phonics 'Learn to Read' App on 6/22/18 for $29.99. During the subscription period, my experience of using this product was not good because of the following reasons: 1. I could not install this app in any of the android devices I owned. 'Hooked on phonics' app is not available in google play store for India location. 2. I used this app in my iPad (which I have now sold) for a very short period. But the content was not very relevant. My child tried the first few levels and then he gave up. 3. Also per instructions from a doctor, we have restricted our child from usage of mobile devices. That is the reason, I sold my iPad too. Because of the above reasons, I had minimal use of the app during the subscription period. So I made up my mind not to renew the subscription of the 'Learn to read' app for the next year. On 6/22/19, I noticed a credit card transaction for hooked on phonics for $39.99. I did not receive any prior notification of the impending renewal. I contacted hooked on phonics via their email id which is cs@***.com. I explained to them the issues I faced with the app and why I did not intend to renew. I requested them to refund. But Hooked on phonics reverted with explanation and history of what happened. But they were not willing to refund the amount. I am having to pay the price of a bad purchase decision not once, but twice - the second time with a bigger charge.
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ID
#1594611 Review #1594611 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Full refund
New Reviewer

I was under the impression it was only a trial not being cha

I was doing a survey and I was doing something just to sign up for something I did not agree to pay 1599 I would like my money back
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ID
#1189042 Review #1189042 is a subjective opinion of poster.
Service
Hooked On Phonics Free Trial
Reason of review
Not as described/ advertised

1$ free trial but was charged 5$

Signed up for the 1$ free trial for 30 days. It clearly states that I will be charged a dollar today and 6.99 after 30 days. First of all I only signed up bc it was apart of a Walmart gift card survey which is a scam as well apparently. Instead of charging my acct 1$ TODAY they charged me 5$ . For what? It hasn’t even been 5 mins let alone 30 days. It’s 6.99 anyway so where did the 5$ charge come from. It also expressed how easily you can cancel, that’s a lie. When you sign up and try to cancel it tells you in writing that you can’t cancel. First thing in the morning I will be contacting CHASE and you will not receive a dime from me. And I canceled the automatic renewals so if you charge my card we gonna have a bigger problem. Shame on you. I don’t have money to give away for False advertisement. A lady sued Nutella for false advertising, you might want to get it together.
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ID
#1168093 Review #1168093 is a subjective opinion of poster.
Service
Hooked On Phonics Free Trial
Reason of review
Pricing issue
New Reviewer

Cancel

I had a free trail it is up and i want to cancel it... Not only you charged my credit card. And i would like a rrfund
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ID
#1099655 Review #1099655 is a subjective opinion of poster.
Service
Hooked On Phonics Free Trial
Reason of review
Problems with payment
New Reviewer

Hooked on Phonics, aka, What Did Not Come in the Box

Complaint Description: Purchased the Hooked on Phonics Learn to Read Kindergarten System. UPC # 713974****60 and 713974****53. Packaging seemed to be in new condition, however, once opened, the package was missing: * the yellow disk one * the yellow Aa a apple flash cards. In addition, the Hooked on Phonics *Learn to Read* game CD that is inside the User's Guide pamphlet does not work on my Mac as the packaging states it should. I emailed the customer service unit, cs@***.com, on September 21, 2009 with no response. I then contacted the customer service department by telephone September 30, 2009 and again October 7, 2009. Emailed the customer service unit again on October 7, 2009 with no response. Employee, Michael, who states he is a supervisor, 1-88*-605-**** ext 605, insists that I speak only with him. He is not resolving the issue, nor has any other 'customer service agent' sent an email, left a voice mail, or attempted to contact me in any way. Desired Resolution: I want the items that should have been in the box to begin with. * the yellow disk one * the yellow Aa a apple flash cards. In addition I am requesting a Blue Hooked on Phonics *Learn to Read* CD (game CD that is inside the User's Guide pamphlet) that will work on the latest Mac operating system. These items should have been in the box, in working order.
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ID
#158816 Review #158816 is a subjective opinion of poster.
Location
Salt Lake City, Utah

Hooked on Phonics, Zizzle Electronics

Just received the Hooked on Phonics Talking Smart Dots Pen for my daughter's 3rd birthday. It was defective and when I called Hooked on Phonics customer service they told me that the product didn't even exist and that my mother (person who bought the gift) must have received it as a tester for the pro-type. Idiots! They put me on hold 4 different times and told me that I was to contact the manufacturer of their electronic products, Zizzle, via info@***.com. I emailed Zizzle letting them know of my issue and that I'd like a new toy sent my way since my mother bought it at a store in a different state and that I didn't want her to know that the gift was defective, etc. They emailed me back and asked that I send the defective product and all its packagaing to them and they would either replace or repair the pen. I am not spending another dime to resolve this. They are at fault. Hooked on Phonics didn't even know that the toy was on the shelf at a Super Walmart in southeast Ohio. They told me that it was something that I had to clear up with Zizzle. Complete chaios! Don't buy products from either company Zizzle or Hooked on Phonics!
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1 comment
#702191

You're an ***. They said they would send you something new and you decided not to do it.

Don't blame the company. You also didn't spend any "Dimes" to resolve this, just a few phone calls.

ID
#111980 Review #111980 is a subjective opinion of poster.
Location
Reston, Virginia

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