Hook and Reel Seafood and Bar
Hook and Reel Seafood and Bar Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hook and Reel Seafood and Bar has 1.0 star rating from 1 review and overall sentiment is negative; consumers report poor service, high prices, and food quality issues.
Positive Feedback
Tap was fresh and the single reviewer noted no praise beyond that.
Negative Feedback / Risk Areas
- Customer complaints about refused coupons and unclear discount policies affecting refunds and resolution.
- Poor food quality with greasy fries and oily catfish reported.
- Managers nonchalant attitude and unsatisfactory customer service.
Key Takeaways for Future Customers
- Check recent Hook and Reel Seafood and Bar reviews before visiting and confirm coupon terms.
- Be prepared for high prices and expect to request a refund if service or food is unacceptable.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hook and Reel Seafood and Bar has 1.0 star rating from 1 review and overall sentiment is negative; consumers report poor service, high prices, and food quality issues.
Positive Feedback
Tap was fresh and the single reviewer noted no praise beyond that.
Negative Feedback / Risk Areas
- Customer complaints about refused coupons and unclear discount policies affecting refunds and resolution.
- Poor food quality with greasy fries and oily catfish reported.
- Managers nonchalant attitude and unsatisfactory customer service.
Key Takeaways for Future Customers
- Check recent Hook and Reel Seafood and Bar reviews before visiting and confirm coupon terms.
- Be prepared for high prices and expect to request a refund if service or food is unacceptable.
Media from reviews
Tired of being ignored?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wallkill, New York
Complaint and Refund
Dear Hook & Reel Corporate Team,
I'm writing to formally express my frustration with my recent visit to your Middletown, NY location on May 23, 2025.
I came in with a valid 15% off coupon (which clearly states it cannot be combined with other offers) and was told it couldn't be used simply because I ordered from the lunch menu. Thats not an offer, its just the menu available during lunch hoursno specials, no deals, just regular pricing.
This feels like false advertising, and it's extremely disappointing.
To make matters worse, the food was subparI'm a certified chef, so I dont say this lightly:
The sweet potato waffle fries were greasy and completely inedible. I didnt even touch them after a few bitesthey were left on the plate.
The catfish was so soaked in grease that it coated my mouth with oil before I could even taste the fish.
Crispy is one thingdrenched in canola oil is another.
The shrimp were bland and dry, clearly the result of using frozen pre-deveined shrimp with no seasoning or care in preparation.
Between the refusal to honor your own advertised coupon and the disappointing quality of the food, this visit left a really bad tasteliterally and figuratively.
Ive attached photos of the coupon and the receipt for reference. I hope someone from your team will take this seriously and make it right.
Sincerely,
Dru Davis
- Tap was fresh
- Managers nonchalant attitude
Preferred solution: Full refund
User's recommendation: Go somewhere else for seafood
Companies Similar to Hook and Reel Seafood and Bar
Mr and Mrs Crab Seafood
Crafty Crab
Red Crab Juicy Seafood
“I think it's stupid that the restaurant in Greensboro, North Carolina, stays open till 10:00 PM, but...“
Angry Crab Shack
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
They should have just honored the coupon on pre-tax, non-alcoholic items. As for a refund, that needed to be addressed with the manager as you showed him what you wanted a refund on as evidenced by 90% of it still being uneaten.
What did the manager say when you addressed the issues with the food and requested a refund at the of service? I've honestly never heard of someone getting a full refund after consuming a variety of food and drinking beverages.
A discount, sure, but a full refund seems excessive. When they denied your coupon, that was your opportunity to leave but you chose to stay and pay the full amount.