Monique Hks
map-marker Victoria, Texas

2013 Honda Accord Smart Key with Push Button Start -NO START

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I have owned Honda's most my life. Bought them Used and bought them New. Bought many Accords, Preludes and Civics for resell (make profit) and personal enjoyment. 1979 (first) 4-door Accord, Prelude Loved these cars and always persisted for friends and family to buy them. I was a very passionate Honda owner. Present day ... My Mom and Stepfather are up in the years with consistent health issues. ( I have power-of-attorney for most of their affairs now) I preached to them to buy ONLY Honda automobiles. Well I am regretting this now and I will explain why. Back in 2012, mom and dad were shopping new cars... I spent much time repeatedly persuading the both of them to please buy a Honda because I cared about their well-being... I truly wanted them to have a reliable vehicle with "years" of satisfaction in a reputable vehicle. They listened to me and bought a 2012 Honda Accord... they enjoyed the car but wished for a lighter color Accord because the Texas Sun was so hot on the dark grey color they owned. Well next year in 2013 they traded it in on a white Accord and brought them a nicer model with more options. They loved the 2012 so they were happy to get the color they wanted in the next year. The car was equipped with a Smart Key with Push Button Start and many other neat options. From the START, time of purchase, the Accord had issues starting. With many times, Mom calling me to come help her get her car running... this turned into a true nightmare. Not only the issue always in the back of my mind..worrying about my parents being stuck at the store with a car that will not start... but the arrogant dealership always trying to make up excuses like they were not using the correct procedure ... blah blah... I get headaches even thinking about it. I refuse to even sit here and type out and explain all the details. Sure?... people might question me?.. well the car is a 2013?... it is now 2017?.. well the Accord spends almost everyday in a secured garage in a residential home. The average mileage on a car in a year is about 12,000 to 15,000 miles. This Accord has an odometer reading of 16,400 miles. I would consider this a pretty new car. I would sure expect this vehicle to have NO issues considering it is a Honda Product. I just want the world to know I will no longer buy a Honda product due to the fact they no longer care to sell a quality product AND they do not care to stand behind their product and DO NOT care to give decent customer relations. The last time I will ever walk into a Honda Dealership was today. I explained the consistent problem. Explained how they dismantled the under carriage on the vehicle back when... replaced shifter mechanisms, sensors and this, that, this, and that... the service manager said " I can't justify the older work done, being associated to the current problem" If Honda can not seriously hire applicable employees to even hold a ounce of commonsense like they should... I will never associate myself or like before passionately recommending a product like this to ANYONE. I asked the service manager if this was a common problem on an accord of this year, he answered "no". I go online tonight and find this 2013 Accord is all over youtube and other places on the web with the same issues. I have been lied to and I will persist to let everyone know I was. I will NO longer take my time to pursue this issue with the same dealership... I consider them fable in fashion and uneducated in their OWN product. I told the service manager I was unhappy with this vehicle and their service performance and I was going to trade the Accord in on competitor/same class vehicle and He said " okay"... that is a neat guy representing HIS product is it not?. Enough said. After researching the issue I also found that Honda needs to admit they have sold many of these models with battery's not applicable to suite the vehicle and it's uses. The battery is not sufficient and not reliable for the product they sell. Honda, you used to be one of my favorite automakers in the world. You USED to strive to out design all the other automakers... But somewhere in the last decade you forgot all of that. It makes me sad.
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  • Customer service at service department
Reason of review:
Bad quality

Preferred solution: Fix the car

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