Honda Of The Avenues

My experience with Honda of the Avenues, is now just your typical dealership with all the terrible stereotypes that come with it.

I paid 1220 to have this location put tires on my car and damage my personal property, give excuses, and arguments instead of solutions, only to have refurbished rims and 259 dollars returned to have another business check behind their work. My rims weren't brand new but the car is taken care of from a car enthusiast perspective.

When I received the car, there was 2 inches of grease on every tire around the lip of the rim that I spent the remainder of the night washing off.

As I washed the grease off I noticed scratches, rashes in the face of the rim and chips out of my powder coat in between the spokes(two-tone rim). Along with dented angle marks and chips out of my paint on the fender wells. I was extremely upset because it was on EVERY rim and this was the first set of tires the car needed since I purchased the car brand new. Which now had circular scratches from the tire machine in the dead center.

Honda was called immediately and was told someone would reach out the next day. After dealing with multiple staff and general managers of the service department with photo proof and admittance from the service team. I agreed to take the refurbish from a call a week later with Scott the general manager of Honda, since Im out of pocket the damages, 4 rims, paint job, faulty alignment, and maximum trade in value. With all the wrongs, I decided to not bring my car back in fear more damage would happen to the car I dedicated to keep brand new.

I brought only the wheels and I had the privilege of meeting and discussing with the general manager of Honda to get through "the make things right process". The only option that was given to me "to make things right" is also what was used to try to exploit me as getting something free, even though the damaged was caused by their service department. Not only did they refuse the mistake of the damage at first, later explained, the damage was from a faulty tire machine. Which seemed to be in use for a week since my service and decided that day to cancel wheel mounts and balances until the part comes in which didn't align with other GMs stories.

Continuing on, the GM complains that this experience might become a normal routine with another upset customer. Speaking poorly of other dealerships and talking about the "tricks of the trade" which he was using the entire time through this process. He spoke poorly of people in general, always trying to get free stuff to me.

He spoke poorly of his "personal wheel guy" before seeing his efforts. Only for me to explain after paying him minimum effort and giving him not enough time to fix the specific amount of damage his personal wheel guy became the a guy "who does all the wheel repairs for Jacksonville dealerships, who sides with the payee and speaks behind clients backs".

While lying about the wheel guy telling him the chips in the wheels are rusted when aluminum doesn't rust. After I explained what the rim looked like I explained his work seemed good from his portfolio but did not reflect given the timeframe and I asked if he would like to take a look. His pause when he looked at the rims gave me every answer I needed. His best answer to me was my quality and your quality mean two different things.

It was shocking to experience just how much sneakiness goes on behind the scenes of a dealership. Even when the wheel guy apologized for the work he gave his best to do, and I thanked him for what he could mask on the rims. This wasn't about getting something free but putting the quality and time back into the customers, where I had put the faith, time and money to make that location a priority.

I asked the GM if there is anything he could do just as he asked me to let him make this right and his response was "I feel I did that, there's nothing more I will do." After taking my personal property twice to him, it left that lot with more damage and depreciation after. Disappointed, I will not go back to this location, since quality is not a priority, it comes time-consuming and costly out of your own pocket with the general manager and his management style leading the staff behind it.