ernestine d

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Updated by user Nov 28, 2019

I'm in debt over 20,000$ for a car I did not want and because I trusted a person who did not correct on identify when I believed him to be someone else. I introduced myself stressing family ties and adding family said he could be trusted to help me. Never during course of the day did he tell me he was not salesman I came to see and believed him to be

Original review Nov 28, 2019
I'm a 72 yr old lady on social security. I had been talking with family about getting a newer car for two years. My oldest son, knowing I suffer from panic attacks and didn't want to go alone, told me he would go with me to Jasper Honda because his wife's uncle worked there but he never had time to go with me. He also said if he wasn't able to go with me to ask for said person, I was told he would be honest with me and I could depend on him completely to take care of me. I was upset on trip up there and the whole day I was there and cried on way back home. I had previously purchased a used car. Knowing this would be the last car I ever purchased, I wanted a black suv. I went alone and purchased one on time but later found out although I loved the car I could not see safely out of car and was terrified of wrecking as I many times had children in car with me, so I went to Jasper honda alone. Before going I had seen a car I was interested in on their website. I emailed to ask about the used black pilot and if it was available and it was. I also said in second mail I was to speak with DIL's uncle.Upon arriving, I was told he was in meeting and would be out soon. Keep in mind I did not know what this man looked like. Soon after I was approached, I introduced myself and explained I was the MIL of his niece and gave her name. I told him I bought a car I loved but could not see out of. I would run upon curves, off side of road when turning, and many other problems seeing out of car and was afraid I would wreck and hurt someone. I explained I was nervous but was told he would handle everything and I could depend on him. I mentioned the car of interest and he said it was to big. He showed me three cars, two identical Honda crv's and a Buick Encore all 2018 cars.I could not see or judge distance in crv so encore was only one I could see out of. I'm diabetic and when blood sugar gets low it interferes with thinking which happens with most diabetics.I explained to him I was diabetic, my sugar was dangerously low and needed to get something to eat. I drove the car maybe twenty miles. I am a diabetic, my sugar bottomed out and I drove it to get something to eat. I was gone maybe one and one half hrs, I kept in touch with him via text since I am hearing impaired. I told him I was going to sit in parking lot and try to think of what I should do Payment we going to be higher which I could not afford but he had told me insurance should not be. I had one thing in mind, a car I could see out of. I did not want this car but felt I had no choice since I could see out of it. I felt he was acting in my best interest at all times since we were family. Upon returning I signed paper still thinking he was looking out for me. I was upset the entire time and when ask if I was happ with car I said no but I had no choice, thanked the man and cried all the way home. The only thing good about car was I could see when driving but the car made me deathly carsick, I guess being so small. When I got home I text him and told him the car was too small for me and I'd like original car back till I could find another car. He said he was going to be off the next few days and to come back when he was there. I did not drive car anymore except for trip back to Jasper and got carsick again. When I got there I was told with a smile that I would need four thousand down and payments even more higher, so Im stuck with a car I did not want, was too small, made me carsick but I could at least see. six weeks or so later when talking to my son I told him about trading and I'd made another bad car decision thinking I was doing right. The next day my son called and, you cant walk into a dealership and talk to just anyone. I told him I spent the day with his wifes uncle. He checked into it and to my surprise was told the man I spent the day dealing with was not his wifes uncle and was not black. I felt like a fool. I was surprised it was never mentioned during previous conversations that the uncle was black but since there are mixed race in our family I thought no big deal. I waited a while and finally emailed manager of dealership about misrepresentation and that I was going to file with BBB. He was very rude, accused me of being gone in car for hours before bringing it back from test drive and keeping it for days before coming back to dealership. Never did he apologize and want to make things right. I received a call from my son said he talked with uncle who pulled contract and said he could not have given me a better deal. The point is I spent the day with a man that never once told me he was not who I thought he was although he had plenty of time to correct me. I more than likely would not have bought the car but I felt like since he was family he was looking out fo me. I'm having a difficult time paying for a car I do not want and will have to go bankrupt and ruin my credit, lose the car and have no car to drive. All because this man misrepresented himself and I trusted him completely. I did not file with BBB because it would make my son mad. This happened in Jan. of this year and Ive struggled to make car payment and insurance went up to almost 200$ which is a big chunk of my social security check. What can I do? Too much is owed on it to trade once more. I also do not think its right that my son was told how much I paid and even how much I had paid down on the car I traded in which I did not want family to know I made a downpayment which is another story in itself. I know Ive waited a long time which is why when I found yall I thought I'd ask if there was a way to rectify this and not ruin my credit? I dont word things well or explain thing too good but this man pretended to me who he was not. I did find out he had the same first name as the uncle which is Tommy. I didnt file with BBB only because I did not want to make my son mad at me but this is so unfair. I dont believe the uncle knew this happened until my son called him about it. I will be glad to answer any questions or send you copies of my emails to manager of Jasper Honda. I stay under so much pressure because I trusted wrong person. I will agree to terms of pissed off customer although I do not understand all thats written
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  • Polite
  • Large recommended dealership
  • Salesman did not identify himself
Reason of review:
I spent the day with a salesperson that misrepresented himself.

Preferred solution: company needs to take responsibility for what happened instead of being rude and upsetting me even more and make things right

1 comment

Your complaint makes zero sense. Please for the sake of the rest of us on the road, give up your keys before you kill someone.

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