Nami Hqv
map-marker Torrance, California

Wapda colony kabul river nowshera kalan kpk

cd 70 engin speedRE: EnerCorp Credit Card: 263 18* 869 * 900XX I had been an EnerCorp credit card holder for the previous ten years. Before that, I was a Texacana card-holder for over 20 years. I seem to recall that when EnerCorp took over/bought out Texacana ten years ago, the switch of companies/credit cards was handled smoothly and seamlessly. I wish the same was the case ten years later when EnerCorp recently transferred its credit card operations to NYBank. I was well aware of the impending changeover to NYBank a couple of months before it happened. I had received a notice of the planned change in the mail, and it was discussed often at my local EnerCorp station when I paid for my gas (with my EnerCorp credit card). More than once, I inquired, and was assured that I would receive a new credit card in the mail before the April 27th deadline. Unfortunately, that did not happen. April 27th came and went, without me receiving a replacement card, or even an application for a new one. Apparently, I am not the only one that this happened to. After realizing that I was suddenly without a gasoline credit card, after 30 years with one, I called a couple of your 1-800 numbers and I was advised that I would have to re-apply for a credit card with EnerCorp via the NYBank. Incredible as this seemed, I requested an application and one was sent. It appears to be the same kind of application that one fills in after walking in off the street. The fact that I had been a credit card-holder with EnerCorp (and its predecessor Texacana before that) for some 30 years in total, did not seem to cut any mustard with you people, or your friends at the NYBank. It is hard to believe that companies are still doing business this way in the year 20xx. Have you people (or your colleagues at NYBank) ever heard of the concept of MVC (Most Valuable Customer). Just in case you aren't familiar with this approach, the MVC is the customer that you already have (i.e. me). Normally, these are the customers you don't want to lose. After all, research has revealed that it will cost you seven times as much to find a new customer as it does to keep an existing one (i.e. me). What about current "customer-centric" concepts such as One-to-One marketing? Or, have you ever heard of customer relationships management (CRM)? For your information, about two years ago American Hardware transferred its credit card management program to Master Card and it was absolutely transparent to American Hardware card-holders who simply received a replacement Master Card before the American card expired. Maybe you should have consulted those companies. In closing, would you please advise me as soon as possible if EnerCorp (now via NYBank) is still interested in doing business with me, or if what has happened here is your not so subtle way of telling me to do my gasoline business elsewhere. Sinc missing
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Abdullah L Hgc
map-marker Kuala Lumpur, Kuala Lumpur

Honda City Gearbox

I bought my Honda City in year 2006, accident free and I really taking care of my car. Recently, I sent my car for major service 87K mileage. The Honda service center told me the Gear Box is having a problem. I reported the case to Customer service in Malaysia but they said that's no longer their problem,hence manufacturing problem. They don't want to bear the cost since it is no longer under warranty. I was told by my friends that many people encountered the same problem. I am not satisfy because the car is only 6 years old and now having gear box problem. That unit is very expensive. Honda is irresponsible for our safety. Abdullah, Malaysia. PGW3613
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1 comment

Well, if your car do not have any problems why you have to care what they said about the Gear Box. They might just want your money. :) :grin

map-marker Bangkok, Krung Thep

Honda city rusting after only 3 weeks purchased in Buriram

Dear Sir/Madam, Bought a new Honda City for my wife Lumduan Gent from Buriram Thailand,after only 3 weeks we found rust coming through on both back doors and the paint turning yellow on the nearside back door and back panel, Honda BKK seem reluctant to change the car, i am very unhappy and will be reluctant to buy Honda again, i would like Honda to change the car but they only want to change the back doors this will not rectify the problem as the rust will appear somewhere else in the future. Regards, Mr M.J.Gent.
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