219 Home Zone Furniture Reviews | homezonefurniture.com @ PissedConsumer

Anonymous

Guest-5044273

North Richland Hills, Texas

Quality sucks

Sep 02, 2023

1.0

I am sick and tired of dealing with the poor quality of home zone products. I have dealt with their so-called warranty when they come out and tighten a couple screws. It was soon after I purchased the love seat and couch, the pieces of *** quit working. I will never purchase another product manufactured or sold by home zone. I am going to throw the love seat and couch in the trash. They are not even worth trying to sell.

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User's recommendation: Do not purchase home zone products they are cheap and don’t last

Ginger B Bdp

You are in violation of your contract

May 22, 2023

2.4

Call me so I can discuss before I go to media. You are in violation in your contract. Ginger B 817-219-****

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Preferred solution: My contract honored

User's recommendation: Don’t use

Anonymous

Guest-4373038

Hidalgo, Texas

Broken chair

Feb 16, 2023

I sat on my chair and the chair gave out from under me. The leg totally snapped, I need a phone number to get into contact with someone. I did submit my pictures requested from HOME ZONE.

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David C Lvh

David C Lvh |

Longview, Texas

My chair is faded on one side

May 24, 2022

I can not get anyone from Home zone to come out and repair my chair I was told in may this is the last week in this month I filed a claim January!!!

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Preferred solution: Repair my chair or replace it.

Anonymous

Guest-3550663

Ashburn, Virginia

It took 6 months before I got a simple part that took 5 minutes to put in. I continually had to keep calling and email, and they would email back just to find out if I was still waiting on the part.

May 07, 2022

1.0

It appeared that they were trying to wait until the warranty ended. And I happened to call back again, and they had the part just sitting there.

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Preferred solution: Apology

User's recommendation: don't buy the warranty

Colleen L Byt

Colleen L Byt |

Plano, Texas

Compliant

Dec 29, 2021

My daughter and I visited the store in San Angelo, TX Monday, December 27th. We looked at a chair that was priced $99. We said we'd think about it and return. Two sale associates said that was not a problem as many were in stock. I returned the next day and upon purchasing was told they were $199. I reiterated what I was told the previous day to the manager. She said it was only a black Friday sale, and would let her sale personal know. She refused to honor what I had been told. I have purchased 2 living room sets and a rug in the past. My daughter has also made numerous purchases. I will never shop your store again for not honoring what I was told, nor will my daughter and anyone else I will let know. Poor customer service!!

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Preferred solution: Let the company propose a solution

Anonymous

Guest-2943321

Mesquite, Texas

Service request

Oct 06, 2021

5.0

I requested a repair for my recliner couch. The service was excellent! The repair man called me because he was ahead of schedule. He did a great job and was friendly.

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Billey Hye

Billey Hye |

Arlington, Texas

Couches I bought

May 17, 2021

Ive been telling the store I purchased my couches from two months ago that my couches were not made right the long couch is going inwards and it is not made right and Ive submitted a warranty info and pics over to you guys but idk if yall them or not earlier because thats what the store told me I needed to do Im needing another couch to me but made right not slanting inwards

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User's recommendation: To be careful on what they purchase

1 comment

Guest-2030264

Jul 03, 2021

Did your issue get resolved? Thinking about going there to look for new furniture???

Helpful

Promila G

I got oregon king size bed w/ box . one of the box is not opening properly

Aug 03, 2021

3.8

We fixed those bed ourself . Drawers was already attached w/front bed frame. We tried to open those drawers but its stuck not opening at all

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Preferred solution: Deliver product or service ordered

Resolved

Joyce B Mxe

Joyce B Mxe |

Wichita Falls, Texas

Resolved: In stock merchandise but not able to view.

May 28, 2021

Updated by user May 28, 2021

Resolved issue.

Original review May 28, 2021

I have waited 5 months to purchase the perfecto sectional because it was not available. I noticed it was in stock and called the Wichita Falls store to see if it was on display so I could come look at it . They said it was not on display and had no plans to put it on the floor. How am I suppose to purchase if I cant see the product to make sure it is what I want. I am a repeat customer but I am considering not purchasing any other product because of this.

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Preferred solution: Let the company propose a solution

User's recommendation: Don’t advertise if you can’t show to customer.

Rick W Hqi

Waco, Texas

Leather peeling off and they call it wear and tear

Jul 09, 2021

Spent 2500.00 on couch and chair and leather peeling off . Call it wear and tear . The entire units are pealing off including the back where no one touches They sell junk

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Loss:

$2000

Preferred solution: Let the company propose a solution

Larry B Owv

Bad quality control no regard for customer

Jun 07, 2021

1.4

The first power reclining sofa (the Romeo) was delivered incorrectly stood up on end , second the stitching was crooked all uneven, frame was all bent arms were about fall off fabric coming loose on all sections of sofa , they sent a tech out so bad he wouldnt touch it ,so homezone sent another Romeo sofa, that one came the same way , the delthth

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Loss:

$110

Preferred solution: Full refund

User's recommendation: Don’t buy junk from Home zone

Anonymous

Guest-2515874

Pottsboro, Texas

Warrenty

Apr 22, 2021

1.8

Bought the John Wayne leather sectional paid almost $2500.00 for it and 1 month out of warranty they basically tell me so sorry for your bad luck.

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Anonymous

Guest-2440219

Arlington, Texas

Damaged Merchandise Left as a Drop-Off

Mar 01, 2021

I had my merchandise Dropped-Off at my residence DAMAGED.I understand the DropOff, but, Dropped Off DAMAGED, I don't understand. I love Home Zone Furniture, but, Saturday, 27 February, I was very disappointed with them. I did receive a text, but, the next time you deliver DropOff merchandise, make sure you're NOT leaving damaged merchandise. I spoke with Kathia on Saturday, I was half way pleased....I spoke with Alyssa on Monday,1 March... She really put a smile on my face. I spoke with her and she told me to let her investigate my order and she would call me back. I really didn't think she was going to call back, but, SHE DID. And I was so happy she was able to work me in to have my Chest delivered before the other original re-delivery date. THANK YOU ALYSSA. We spoke Monday 1 March, 2021 and I appreciate her very much for what she did for me. I hope she sees this note. For future customers, make sure you keep check in the time zone area of the DropOff OR Delivery.

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Anonymous

Guest-2417814

Carrollton, Texas

Furniture is not fixed since it was first purchased

Feb 12, 2021

1.9

I purchased a wall unit, that I had to replace the whole unit twice and the door over 5 times I was told I would get a door last year in the first of December, it's now the middle of February and no one has called or emailed or said anything in regards to rectifying my situation. I guess it's not important enough that I spent over 2,000 for the unit of which almost half is paid off and Im still in need of a door.

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User's recommendation: Don’t buy

Catherine M Zvu

Catherine M Zvu |

Abilene, Texas

Sectional is losing its color

Nov 23, 2020

1.8

We have only had this sectional with three recliners for 3 years. All the color is coming off the vinyl. There are only two of us and it doesnt get abused ever. The compartment between the two main recliners has literally fallen apart. All the vinyl on it is loose and tearing. We spent quite a bit of money on this and went back to purchase a chair. We have no problems with the faux cowhide chair just the sectional.

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Loss:

$2500

Cons:

Poorly made furnitur

Preferred solution: Let the company propose a solution

User's recommendation: Do not buy from Home Zone.

3 comments

Guest-2033117

Jul 09, 2021

Our did the sane exact thing and they called regular wear and tear Bull Chet

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Contact Information

Website:

www.homezonefurniture.com

Mailing Address:

6250 Eastex Fwy

Beaumont, Texas 77708-4323

United States

Phone:

(409) 898-1500

Contact Home Zone Furniture Customer Service

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About

Summary

Home Zone Furniture is the company which deals with production and selling of furniture. The company provides the selling of furniture for the retail stores and individual consumers. One of the main features which is considered as its competitive advantage is low-cost products. It is explained by existence of own manufacturing and wholesale division of the company, low overhead costs and absence of intermediaries. The Home Zone Texarkana offers to the consumers Living Room Furniture, Dining Room Furniture, Bedroom Furniture, Genuine Leather Furniture, Upholstery and Mattresses. The company has big warehouse. That is why delivering period is very short. Area of company activity covers Texas. Home Zone Texarkana has locations in Abilene, Beaumont, Denton, Euless, Lawton, San Angelo, Shreveport, Texarkana, Waco and Wichita Falls.

Home Zone Furniture is ranked 307 out of 2283 in Furniture and Decor category

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Home Zone Furniture

Home Zone Furniture Overview

Media from reviews

Top Home Zone Furniture Reviews

"Service request"

"Quality sucks"

Quality sucks

You are in violation of your contract

Broken chair

My chair is faded on one side

It took 6 months before I got a simple part that took 5 minutes to put in. I continually had to keep calling and email, and they would email back just to find out if I was still waiting on the part.

Compliant

Service request

Couches I bought

I got oregon king size bed w/ box . one of the box is not opening properly

Resolved: In stock merchandise but not able to view.

Leather peeling off and they call it wear and tear

Bad quality control no regard for customer

Warrenty

Damaged Merchandise Left as a Drop-Off

Furniture is not fixed since it was first purchased

Sectional is losing its color

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