New Reviewer

Homewood Suites McAllen, Texas STOLE MY RINGS

I left 2 rings ($400 value) in my hotel room when I removed them to put lotion on my hands, I left them at the bathroom vanity on the counter. A couple of hours after I checked out I called and let them know I left my rings and asked could I make arrangements to have them shipped to me and I would incur any necessary expenses and even offered a reward for their inconvenience. They said that the maids didn't find anything when they cleaned my room. I KNOW FOR A FACT I LEFT THEM IN MY ROOM, therefore the maids found them when they cleaned my room after my checkout. They stole my rings. They tried to blame the guest who checked in after but that would mean that the maids did not wipe down the bathroom counter before that guest entered his room. They would not allow me to speak to that guest without knowing his first and last name. I could not get a phone call returned to me by management (who conveniently was always off the property every time I phoned) and only received a return phone call after threatening to call McAllen PD to make a theft report. Betty, the manager, was no help to me whatsoever. I will NEVER EVER use Homewood Suites NO MATTER HOW CHEAP THE ROOMS ARE. It is NOT worth it.
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ID
#904009 Review #904009 is a subjective opinion of poster.
Location
Fort Worth, Texas
Cons
  • Stole my personal property
Reason of review
Theft of personal property
Loss
$400
Preferred solution
Let the company propose a solution
New Reviewer

Homewood Suites New York Midtown Manhattan/ Times Square Hotel

I had a business stay planned the evening of May 9th and unfortunately my client cancelled on me May 8th due to illness in his family. I called the hotel and Expedia to explain why I had to cancel the reservation and all they would reiterate is that its the hotels policy to charge the full rate and taxes for the overnight stay. I have been a Hilton Honors member for years and have used their hotels continually. This will be my last Hilton property stay and I will cut up my Hilton Honors AMX card. It's shameful to treat people with such disregard. A little human compassion is all I was seeking. The least they could have done is held the reservation for me for another time but, that wasn't even an offer. Be warned that this hotel has horrible policies.
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ID
#844473 Review #844473 is a subjective opinion of poster.
Service
Homewood Suites Hotel Room Booking
Cons
  • Phone wait time
Reason of review
Pricing issue
Loss
$213
Preferred solution
Full refund

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