HomeWatch Caregivers Reviews
HomeWatch Caregivers Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HomeWatch Caregivers has a 1.1 star rating from 4 customer reviews with consumers mostly dissatisfied and a 100% unfavorable rating distribution; recent recommendations include "Do not use!" and "Beware".
Key Takeaways for Future Customers
- Read HomeWatch Caregivers reviews carefully before hiring to assess reliability and safety.
- Expect concerns about scheduling, staffing, and responsiveness from customer service.
- Document agreements and monitor billing and refunds closely when using their homemaking or caregiving services.
Negative Feedback / Risk Areas
- Frequent no-shows and late caregivers disrupting care plans.
- Reports of property damage and poor-quality homemaking services.
- Allegations of withheld wages, billing disputes, and slow or missing refunds.
- Claims of hiring without adequate background screening and poor employer practices.
Positive Feedback
Reviews contain no clear positive comments about services, staffing, or customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HomeWatch Caregivers has a 1.1 star rating from 4 customer reviews with consumers mostly dissatisfied and a 100% unfavorable rating distribution; recent recommendations include "Do not use!" and "Beware".
Key Takeaways for Future Customers
- Read HomeWatch Caregivers reviews carefully before hiring to assess reliability and safety.
- Expect concerns about scheduling, staffing, and responsiveness from customer service.
- Document agreements and monitor billing and refunds closely when using their homemaking or caregiving services.
Negative Feedback / Risk Areas
- Frequent no-shows and late caregivers disrupting care plans.
- Reports of property damage and poor-quality homemaking services.
- Allegations of withheld wages, billing disputes, and slow or missing refunds.
- Claims of hiring without adequate background screening and poor employer practices.
Positive Feedback
Reviews contain no clear positive comments about services, staffing, or customer service.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brookline, Massachusetts
Destroyed apt, deceptive practices, terrible customer relations
- - Five-month delay with incomplete homemaking; floors damaged and disposal damaged; requesting apology and floor refinishing paid by provider/CCA.
These people have taken no ownership of damage down or even that this is an issue. Not 1 word from them.
During my intake, I made my needs extremely clear. I live in a small twobedroom apartment. I explained that the full 4.5 hours might not always be necessary, and I was told the homemaker could assist with deep cleaning, laundry, food shopping, changing my bed sheets, mopping floors, and cleaning the bathroom. I emphasized that laundry is a major challenge for me because it is located in the basement and I am physically unable to go up and down the stairs. I also stated that I needed help with deep cleaning, making my bed, and maintaining my floors and bathroom.
When the assigned homemaker, {{Redacted}}, arrived, she was visibly agitated and confused from the start. She stated she does not "deep clean" and seemed unfamiliar with the services I was explicitly told would be provided. She questioned whether I "live with family." I explained that I live alone. I have a bedroom set up for my granddaughter when she stays over, and a pullout couch for my daughter if she sleeps over occasionally due to personal reasons. My elderly aunt and uncle live upstairs, and my elderly mother sometimes helps me, but I do not live with them.
{{Redacted}} repeatedly expressed irritation and insisted that certain tasks were "not her role." She stated she was uncomfortable entering a client's bedroom, which is unacceptable given that making my bed was part of the approved services. I demonstrated my twostep floor cleaning process using Bona and a floor steamerthe exact method recommended by the company that refinished my hardwood floors. She appeared annoyed throughout.
Despite being in my home for 4.5 hours, very little was completed. My bathroom was not cleaned. The laundry was not done. My cabinets and countertops were untouched. A spoon was left mangled and lodged in my drain, and my garbage disposal was brokenalmost certainly due to the spoon being forced into it. I have attached a photo of the spoon. My uncle was able to repair the disposal, but the situation was alarming and completely avoidable.
Most concerning, my hardwood floors were left with white spots and stripped varnish throughout the apartment. Both cleaning pads were covered in melted waxsomething that has never happened in all the years I have cleaned my floors using this exact method. The damage is extensive and undeniable.
I contacted Homewatch CareGivers the next day. No one returned my call. I called again days later and was told someone would contact me. No one did. I called again on Monday to state that I did not want {{Redacted}} to return and that there were serious issues. Again, no questions were asked. Again, I was told someone would call. I called again on the following Wednesday & finally a returned calls with a "Lillian".
When Lillian finally returned my call, she stated she "understood that Kim's schedule did not work for me," which was completely false. I explained the situation in detail. Her only response was, "You're not supposed to use a steamer on hardwood floors." That was the extent of her concern. After putting me on hold to "review notes," she returned only to repeat Kim's inaccurate claim that I "live with family." I corrected this again. She asked me to send photos, which I did immediately.
Her response was a screenshot of a Google search result stating that steamers should not be used on hardwood floors. I replied that this is how I have always cleaned my floors, per the refinishing company's instructions. She offered no apology, no concern, and no acknowledgment of the damage or the distress this situation has caused. When I ended the conversation, she simply replied, "Thank you."
My floors are now ruined and will require professional refinishing. The lack of accountability, professionalism, and basic respect throughout this entire experience has been unacceptable.
I am demanding the following:
1. A formal, written apology from Homewatch CareGivers & Commonwealth care alliance
2. Full repair and refinishing of my hardwood floors by a qualified professional, paid for entirely by Homewatch CareGivers &/or CCA
If this matter is not addressed promptly and appropriately, I will escalate it further without hesitation.
I expect a timely response.
Sincerely,
{{Redacted}}
Preferred solution: Formal apology from supervisor Lillian. Destroyed floors refinished.
User's recommendation: Do not use!!!!
Ogden, Utah
Horrible
Have loved ones join to receive care just to have no one ever available or show up and close the company ..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI agree Homewatch is horrible
- - Homewatch is horrible, Medicaid ended their contract, and aides rush to leave.
- - I stayed 15 years because my mom worked there and she died in 2013.
Homewatch is horrible no wonder medicaid ended the contract with them there company sucks aides are in a big hurry to leave I was with home watch over 15yrs only because my mom was employed for them before she passed away in 2013 my mom had a heart aneurysm she got kicked in the chest by a client and my mom didn't report it. They send there aides out to clients with no tips or nothing about the client there basically Blind folding the aides. I finally have left this company for good do not apply go with somewhere else Home Helpers or visiting angels or stonebridge
User's recommendation: Beware
Erlanger, Kentucky
Very dishonest company. The employers seem to be nice, but looks are deceiving. A horrible company to work for. They will give you shifts, smile on your face and then lie to you. They owe me money
- - Unprofessional company; not recommended.
- - They asked me to take shifts while not keeping me employed.
- - I worked over 12 hours and they kept my check.
Very unprofessional company. I definitely wouldn't recommend them as an employer.
This company asked me to take shifts knowing they were not going to keep employed with them. I worked over 12+ hours and they kept my check.
A bunch of women who act as if they never had anything. Not a pleasant place to work
User's recommendation: Don't bother with trying to be employed by this company. You will regret it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiscrimination/ loss of interest
A week before Thanksgiving my boss said after Thanksgiving week we will need you when we call
Dishonest way of doing business
- - I'm owed $60 for a lanyard badge I never received.
- - I quit after 3 months due to their business practices, and the refund is pending.
I have $60 that is due to me. This was for the cost of a lanyard badge; however, I never received it.
Then after 3 months working there, I quit as I didn't like the way they do business.
Orientation folder I received says that if I no longer work there that I can return the Lanyard (which I never received) and receive a refund of $60 but still waiting for refund.
I have been warning all my friends as they were interested in becoming caregivers for this company. I will continue to warn people as they do not stick with their own contract regarding lanyard badge.
Preferred solution: Full refund
Beachwood, Ohio
No show
We’ve had repeated late arriving or no show caregivers with this agency making it impossible to be prompt and sometimes even show up for important appointments. We’re done with Homewatch
Lorie coordinator
Lorie the coordinator needs to be terminated poor employment handling interview
Lorie coordinator
Was scheduled for interview with Lorie coordinator at10:00 for position she informed me she wouldn’t be there till 11:00 at Doctors appointment.
AWFUL! Do not give them your CREDIT CARD!
- - Homewatch caregivers reneged on the contract, claimed no car existed, overcharged the card, delayed two weeks, and have not issued a refund.
Such an awful experience! They reneged on negotiated contract at the last minute!
They were hired to drive someone home from hospital after surgery and then told us the day before they actually did not have a car! They said we should hire a taxi! Was not allowed to cancel as they said we had a contract and our CREDIT CARD NUMBER! Then overcharged our credit card and did not respond to complaint for almost TWO weeks!
Still will not give the refund to our my credit card. Such an awful experience with Homewatch caregivers.
I would really stay away from this company. They do not stick to their portion of the contract!
Preferred solution: Full refund
I've worked with Home Watch Towson and they took $60 from me to purchase a lanyard badge. I never received it and I since quit due to the sneaky way they do business.
Orientation papers say if you leave company, return the badge for $60 refund. Well never received badge and $60 they owe me.
Replying to
Windsor, Colorado
Felon Hired to watch Elderly Parent with Dementia
- - Part-time care for a parent with dementia; later full-time care.
- - Morning employee had dad sign checks; police found theft/fraud convictions.
We hired Homewatch Caregivers last August part time for a parent with dementia/alzheimers. Things were going ok.
When parent went into rehab for infusions, he required someone to be present constantly during his waking hours. He would not comply with medical instructions. Increased level of care to full time; even weekends. HG provided another part timer with new one in the a.m.
and existing employee in p.m.; no one was ever hired to do weekends. Family stepped in to do evenings and weekends. Parent released home but we continued will full-time care. Less than 2 months later, we discovered that the new morning HG employee had my dad sign a bunch of checks to the tune of at least $21,000.
Called HG Windsor, CO to stop this particular employee from ever coming back, explained situation. Filed complaint with police and bank. Informed HG Nurse of situation and showed her copies of checks. Police confirmed new HG employee had multiple convictions for identity theft and fraud.
They suggested I Google they person, and I found some criminal background without the full access the police have. Wow, HG hired a convicted felon to work with an at-risk elderly person! Either they hired without a background or did the background and did not care. Neither is acceptable!
Called HG to speak to owner, Don Welles, he refused my call. Mailed a certified letter. No response.
DA's office called to let me know a plea deal in progress so the felon could avoid a Habitual Offender charge. Do NOT hire Homewatch Caregivers!!!
Preferred solution: Let the company propose a solution
DISHONEST AND THIEVES
- - Aide billed 16 hours/day but worked 3-4; time sheets altered with white-out.
- - Owner moved aide to another case and dropped us, delaying surgery.
I have a severely handicapped daughter that my husband and I adopted. Well I received a severe neck/spine injury at work leaving me disabled.
My daughter's insurance pays to give us home health aides in our home to help with her for a few hours a day. When I have to have spine surgeries we are given more hours. Called Homewatch caregivers, they sent in a nice woman to help with bath etc, After shewas in our home a few months I found out she was working 3 or 4 hours and putting in for 16 hours a day. The company policy was for her to clock in and out from her cell phone.
She would fill out her time sheets and after I signed them she would change the times using white-out. When I found this out I notified the owner of the company, they wanted me to fax all timesheets and send e-mails letting them know when this woman left. This went on for more than 3 months, this woman getting paid for about 60 hours more a week than what she worked and Homewatch Caregivers collecting more than 60 hours a week from my insurance company. I followed their directions and the owner told me he hadcontacted the insurance company and he would take care of it.
Well he did take care of it alright: He put the aide on a different case and dropped us. I am in need of another spine surgery and I have no help with my daughter, so my surgery is put on hold until we can get another nursing agency to hire employees and they get trained. Homewatch Caregivers does not care about anyone.
Oh Yes, I did contact their Corporate Office and they do not have any rules or policies that their people have to follow. If this man was drowning I would like to throw him a cinderblock to make him go down faster.
- Being lied to and ripped off
Preferred solution: Let the company propose a solution
I had a caregiver for awhile. I fired her.
The government paid for it. She was really good and did a good job, but I had to fire her. She put on her timesheet that she worked 25 hours for me. Not true.
She worked 12 hours. I approved her timesheet so she could get paid.
I approved it before I realized she lied about her hours. Type your message here
Cashiers, North Carolina
Homewatch Caregivers Customer Care Review
- - The Charlotte office staff were rude.
- - I was threatened by staff who would defame me.
- - They described the group as criminals, not medical professionals.
I was shocked by the way caregivers in the medical field could treat patients in need. The charlotte office is full of the most rude and inconsiderate people you can imagine.
I was actually threatened by their staff.
Furthermore, the threatened to call my work to defame my name. This group is a bunch of low life criminals, not medical professionals!
Nampa, Idaho
Watch out
- - Beware of this company attempting to steal business.
- - Consider other options and do homework before deciding.
- - Ask questions to get honest answers.
Watch out for this company they are looking for our wallet, first hand experience of this company trying to steal business from us. I would consider looking at different companies and other options if you are looking for care.
Do your homework with these companies before you make a decision. Check them out and see what kind of background review they have within the community. Ask several questions and hopefully you will get honest answers from them.
So many scammers out there so be careful before you make the decision. Its all about trust and people that really care for you and your family.
Company Home Watch Caregivers
- - The company called on my day off for a replacement.
- - They asked for a doctor's excuse.
- - The placed worker was prosecuted for stealing over $3,700.
This company called me on my day off and ASKED me if someone could work for me because they were having financial difficulties and so I let this girl work for me. The company called me wanting me to get a doctor's excuse for being out and they were the ones who asked me could she work for me!!!
I refused!! Not long after that, the girl was prosecuted for stealing over $3,700!!!!!!!! How's that for a professional company??
After I quit the company, I found out that my old clieent was in the hospital. I wanted to go see her and was told by my OLD manager that I couldn't go see her because I had signed an anti-harrassement agreement.
How can they really tell me what to do or not to do especially when I don't work for them anymore and the client's husband said it would be fine if I came to see her?!
I wouldn't recommend this company to anybody! Not anyone looking for a job or anyone who needs healthcare!!!
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This is a third party complaint site. It is not HomeWatch Caregivers.
Nor is it a way to contact them or especially make formal demands. To do so, contact them at their address on their site under “Contact Us”.
Send correspondence/demand certified/registered mail vis USPS or via courier, signature required. All you accomplished by posting above is a meaningless, useless rant that comes across threatening.