HomeTown Rentals
Reviews and Complaints
HORRIBLE CUSTOMER SERVICE!!!
- Outdated rental listings
- Poor customer service
Preferred solution: Full refund
SCAM!!!!
I will make this brief. Brief that statement describes the service rendered. Upon falling for this scam, and being lied to I received an email containing 3 pages of outdated house listing out of my requested area. Once I called to complain Jessica, Lisa, and Lara were the out standing customer support personal I dealt with. They were unprofessional, tackles, and down right rude. You could tell that they had rehearsed the company credo.
Company Policy:
To provide customer with rental information matching the criteria in which
request on a DAILY BASIS upon request.
By telephone, fax, email.
To use all sources deemed reliable and reputable to obtain rental
information for client's inspection. However, Hometown Rentals is not
responsible for misinformation i.e. (spelling, areas, names, etc.)
To obtain rental information from any source available for client's
inspection.
This contract, when presented, entitles the above named subscriber(s) to
rental information for 180 days. For the sole purpose of locating suitable
housing only. Any other use of this information is not allowed.
Hometown Rentals is strictly a rental information service only and does not
inspect, appraise, or show property, therefore, is not responsible for the
condition of rental properties listed through service. Hometown Rentals does
NOT offer any REFUNDS once an account has been activated.
This account is nontransferable, non assignable, and non-cancelable however
Management reserves the right to terminate this account for misuse or abuse
of services and or employees and no refunds will be available on this
account.
This is the first time hearing almost all of the above statement. This message is sent after they have already false advertised, and outright stole your money. It is not worth the 69$.
HomeTown Rentals - Refund Policy Review from Portland, Tennessee
Hometown rentals is a scam rip off should not be in business
Preferred solution: Full refund
Rip off - Everything I was interested in was conveniently rented
- Anthing
Preferred solution: Let the company propose a solution
Complete Rip Off
I registered with Hometown Rentals yesterday. They explained to me that they had a list of over 1,100 rental properties throughout Middle Tennessee, and that they would email me said list with my requirements in mind(pet friendly, under $1000 rent a month, location, etc.). The list I received contained 20 rental properties total, and only ONE property listed was within the area I requested with an absolute NO PETS policy. I was charged $79 for NOTHING and refused any sort of compensation for my complete dissatisfaction. The lady I registered with, name LISA, was incredibly rude with me when I called and asked to speak with the owner of the company. Apparently when you register with their company, you have an account with them for 180 days(6 months) and can request a list of rental properties at any time. This was NEVER mentioned to me whatsoever. Lisa literally argued with me for 10 minutes exclaiming and yelling at me that she informed me of this. SHE NEVER DID. She even swore on her childrens' lives and said, "I've worked with this company for over a year; I know how to do my job." Completely and utterly rude with ZERO professional customer service. I even tried to file a complaint against them with the Better Business Bureau, but they aren't even registered with BBB.
This company will RIP YOU OFF, refuse a refund, refuse to let you speak with the owner, and be completely rude and disrespectful in the process.
AVOID AT ALL COSTS.
Sincerely,
one PISSED OFF consumer.
Preferred solution: Full refund
Home town Rentals is a SCAM - Buyer Beware
Paid $80 for outdated lists
- Outdated rental listings
Preferred solution: Full refund
HomeTown Rentals - Scam Rental Service Review
Employees Review
Very fishy. unprofessional rude website, info doesn't match. . .
Incomplete information
HOMETOWN RENTALS IN MOBILE, AL. IS A SCAM
Great service, found a home in a couple of weeks
Mrs
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You are absolutely correct! This company is a SCAM!I have rental properties and have received phone calls from people whom find my properties listed on the reports they are given from this company.
The callers are furious when I inform them that the vacancies were filled months ago. Then, the callers say they are finding that many of the listings are outdated and worthless for them while seeking a place to live. The worst part of this company is that I DID NOT give them permission to use my properties for their advertising.
They just took my property information from an advertising listing found online.AVOID! AVOID!
I was just trying to reach out to Home Town Rental,but after reading your review i don't think i want to go through that.
I called them this morning, and I knew that it was a scam as soon as they asked me for the $69.00. The clue for me was that they had a rental house listed on craigslist for a lot less money then the market value...