Anonymous
map-marker Clifton Park, New York

Poor communication

Application process took more than 2 months.One hand did not know what the other hand was doing.They repeatedly asked for documents that they already had. Extremely poor departmental communication.Slow to return phone calls and most of the time they did not return calls at all.If you use Homestead prepare for a roller coaster ride and spending a lot of time calling them back.Will never use them again.We did not even know how much money or what checks to bring to the closing until one hour before the closing
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Reason of review:
Poor customer service
2 comments
Guest

Also having trouble communicating with this company. Its been 1 month and they cant even tell me if I'm pre approved.

Repeated calls to them and left messages with no reply.

I have been wondering if this is a legit company or if they have any idea what they are doing. I will be using a different company.

Guest

I am currently working with my mortgage with this lender as well and running same issues we have been extended several times and processor always wait 3bussiness days to return message which adds up to delays, also got the clear to close but no closing papers yet told it will take a day but three days passed still haven't receive it and they add up another documentation. It is too late to turn back for us so now we are patiently waiting... but I would not recommend this lender to anyone..

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Anthony L Fnh
map-marker Mount Laurel, New Jersey

Homestead Funding Corporation, Jim Ryder III

Holy *** !!! DO NOT use Homestead Funding Corporation of Waterford CT. Jim Ryder III is the laziest, incompetent person I have ever met. We started the process to buy our home in January 2012. Our estimated closing date was February 29, 2012. It is March 19, 2012 and there is no end in sight. He took a five day vacation to Cancun in the middle of our loan process without submitting our paperwork. He lost the check that we wrote him. He lost my pay stubs and tax returns. He forgot to order the final appraisal. He constantly reminds me that he has other business, not just us. He is immature and unprofessional. The only reason we hired him is because he does CHFA loans. If I would have known it would be such a hassle I would have stuck with Shamrock Financial, who we have nothing but good things to say about. I wish there was something that I could do, but he has me by the balls. He has taken what should have been the exciting and joyous first time home buying experience and completely destroyed it. I will hate this man forever.
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5 comments
Guest

I agree..

Homestead is lacking in professional personal. Do not use this company unless your willing to be dragged alone with excuse after excuse of why someone dropped the ball.

1. Our funds were taken for the appraisal fee, but the appraisal was not ordered for a full week (even with them know the VA was backed up).

2. Our communication questions were side -stepped and never fully answered.

3. Documents we provided were printed and delivered to the under writer fuzzy and unreadable.

We ended up hand delivering the documents to the office to find out the processors printer had a huge line in the middle and printed fuzzy. We had even offered to take the documents to the office, but we were told they were fine. This delayed our closing since the under writer requested new documents and then left for personal reasons. Seams they only have one under writer?

The processor needs a new printer.

4. I could write a book of things that went wrong simply because Homestead is more interested in pumping out loans of poor value with no concerns to provide good service.

Guest

The person who wrote this is an obvious ***.

Guest

Slander is spoken. In print, it's libel.

Guest

I feel I must defend myself. I made the client aware that CHFA mortgages have a more strict underwriting standard.

My company is a direct VA lender. We close normal VA mortgages in less than 30 days. When CHFA is coupled with VA the final underwrite is out of Homestead Fundings control. I know how frustrating buying a new construction can be.

No set closing or completion dates. Numerous conditions by the appraisal company, whom does not work for Homestead Funding but through VA office directly. I feel bad that we did not close; however, with my track record you can see that this comment is total slander.

Google my record, 2010, 2011 Five Star customer satisfaction awarded to only the top 2% of mortgage professionals in the state of CT, voted by only customers. Thank you for listening and letting me explain myself.

Guest
reply icon Replying to comment of Guest-452629

Any reply to the part of taking a vacation without submitting the paperwork. Lost paystubs, forgot to order appraisals?

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