New Reviewer

Terrible worthless.

Not competent. Overpriced referral service. Can not handle work that I was able to do myself. Wasted money thinking I would save time and ended up doing work on my own appliances myself anyway. Needs to be sued and brought down. Huge scam. Not enough details to post this? Need more words? Their inept third party techs came out and instead of fixing my furnace, they tried to upsell me on duct cleaning. I had to fix my own furnace. You need one hundred words here to post, really. What more can I say - avoid this *** service at all costs. Why do you insist on wasting my time writing one hundred words when I was able to say what I wanted with much less? Point has been made.
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1 comment
#1507626

I am having similar problem with Xcel Home Service. They fixed my AC last year with a wrong Fan that blows down ward instead of up.

The compressor now failed, and they offer $300 discount on a new system that cost about $4000 (completely up-charge).This is a scam, I have been with them for years (believe closed to 10 years). It's unfortunately that we have such a corporation that tried to avoid their liability and screw the small owner for pity money.

ID
#1217473 Review #1217473 is a subjective opinion of poster.
Location
Wyoming, Minnesota
Service
Homesmart From Xcel Energy Of Minnesota Furnace Repair
Reason of review
Bad quality
Loss
$288
Preferred solution
Full refund

Good luck if you want to cancel service

When you call to cancel, the customer reps are rude. They will auto renew without your consent. Present day robbery.
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ID
#1085353 Review #1085353 is a subjective opinion of poster.
Reason of review
Poor customer service

Could not cancel service when we moved.

We moved out of the Xcel service area and did not even own the appliances once we moved, but the will not let you cancel! How *** is that? Also the customer service representative was unbelievably rude on the phone. I would never recommend this plan!!!
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ID
#1074057 Review #1074057 is a subjective opinion of poster.
Service
Homesmart From Xcel Energy Of Minnesota Customer Care
Reason of review
Return, Exchange or Cancellation Policy

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