Kathy H Kfs

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 Verified Reviewer | map-marker Saint Paul, Minnesota
#4185525 
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Homesmart Plan

5.0
On November 28th I talked to a woman at Homesmart and she upgraded my current plan. At that time she said I would be receiving a copy of the new plan via e-mail and/or mail (8295 Greenwood Drive, Mounds View, 55112). I have not received anything as of today. I would like a hard copy of what I signed up for. Thank you.
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Yolande Tej

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#4135694 
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They keep asking for money even after I told them to cancel twice

1.0
Scam. Absolute scam. I couldn't even get anything fixed. The hold times are horrible, half the people that I do talk to are as confused as I am. I've finally had it and canceled my services after a 1 year contract. Called and paid off the rest of the year (Nov 2022) and specifically told them to not renew, and will be cancelling. They said ok, and I thought that was it. 2 weeks later, I got a letter stating that they renewed our contract. What?? I called, again on hold for the longest time, and they said "Oh we send those out automatically! We still have you here as canceled!" Sure, why would I doubt that? Well, just yesterday, I got an email asking for payment for December. I cannot be on hold again for something that you can't do right. You're not paying for the time I'm wasting on you. I will be leaving 1 star reviews on every platform I can find to warn others about this scam.
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Cons:
  • Call an actual repair service
  • Just stay away from them
  • Avoid at all cost

Preferred solution: Cancel my services!! I already paid you the whole year with nothing in return! I have wasted hours and hours and HOURS on the phone! Stop asking for money!

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Anonymous
map-marker Saint Paul, Minnesota
#3901370 
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Nobody called or emailed me so I just called the 800 number and received the help needed. The email option didn't say it was for complaints. I wasn't complaining. Pissed Off isn't my choice of professional email titles. No wonder you all don't reply to questions! I just needed to know when I could cancel the service since I have new furnace, air and H2O. They said March. Beth
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User's recommendation: Don't use this email route

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