HomeServe UK Reviews

Dear Customer Service,

Ref: Policy Number 59079****

I am writing to notify you that I do not intend to renew my current policy once it expires on 10th January 2026.

Thank you for your service over the past year.

Yours faithfully,

Chint Gomes

lsabdc330@***.com

You are A Money Graber People.All I Can say is you are DISGUSTING PETHETIC for charging me £645 + Parts

Which cost me ONLY £90+ 40 for the part

Really Really DISGUSTING

Would like to praise the Homeserve operative Maya for her kindness and professionalism with the renewal of our policy.It is not often you speak to someone as helpful with these matters Maya is a one off very pleased with her manner.

Engineers are inadequate. Subcontractors dreadful.

System fails.

Freezing cold left with no heat or hot water., in my late 70s nearly 80. No emergency system left for days. Excuses. No feeling of urgency.

Service to boiler not done properly I could go on and on. Had to buy an electric heater electricity bill will be sky high.

Boil up water. Had to call a private plumber who will gave a report!!!

Frustrated, very cross, in fact angry.

Company run by robots. Training appalling.

Hopeless company.

Bad engineers. No help if you are elderly abd vulnerable.

Pull the wool over your eyes. No means of knowing whether I will get compensation either.

I need to talk to a real person but found it impossible. I have booked a visit by an electrician on the afternoon of 1st August but will not be in I also want to discuss another more complicated issue

This complaint relates to a boiler installation that was carried out by HomeServe. Part of the process that HomeServe quite rightly goes through is to conduct a video survey with their heating surveyor.

Having carried this out with the heating surveyor it was established that the boiler that we had was relatively small and the new boiler that was being recommended was much larger and would potentially extend beyond the area of the cupboard that currently contained a boiler. We were encouraged to upgrade to a more expensive boiler that was about 100 mm smaller in height than the one that was being proposed and therefore would fit within the confines of the cupboard and would not extend beyond the top or the bottom of the cupboard. The survey also explored the possibility of the flue being raised to accommodate the taller boiler. The surveyor established it was very unlikely that there would be a lintel in the way of the new flue and therefore his only fear is that a box area in the corner of the room which would have to be removed may contain a waste pipe.

When I removed the boxed area I confirmed there was no waste pipe and we had already established the lintel did not extend into the area where the flue would be situated.

When the engineer arrived at the property we had a discussion regarding the heating surveyors findings and that there would be nothing in the way of a new flue position and therefore it could be installed higher and therefore within the confines of the cupboard. The engineer said something along the lines of oh I don't mean to be rude but these surveyors are not in the real world and they don't really know what they are talking about. This may have not been exactly word for word but this is what he was implying. So basically he stated there was a lintel in the way of where the new flue would be located.

He did not carry out any tests or anything to confirm this he just looked into the cavity and stated, no we can't put it there as there is a lintel and therefore I had to except what the heating engineer was saying. It turns out this was a lie, he deliberately lied to us so that he did not have to drill a new hole for the flue.

The engineer installed the boiler and stated that he would have to remove some of the tiled area below the boiler in order to accommodate it.

On completion of the installation I was quite surprised and shocked at the mess the engineer had made, the boiler sits about six inches below the bottom of the cupboard and he has made a mess of the tiled areas. He said I needed to sign the forms which I did because at that stage I did not know that he had mislead us into believing this was our only option.

I have now had two independent engineers look at the installation and I have list of issues that have been pointed out to me about the work that has been carried out.

Hi there,I have just registered with you for our boiler service.

I have been told that someone needs coming to check the boiler first.

We are away at the moment but will be back after 26th may.

Could you please arrange a engineer after 26th may please.

Spoke to a lovely lady called Nuala she was very helpful professional and explained well

Thank you rang re price and was sorted out with no fuss