Marla W Hoi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake Worth, Florida

For my refund

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Charged me 2500$ and then wanted 10,000$ on pick up now cant contact them for my refund so and damages!
View full review
Loss:
$20
Cons:
  • Fraud

Preferred solution: Full refund

User's recommendation: Don’t use!!! Fraud!!!

Maryah J

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Verified Buyer
|

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Verified Reviewer
| map-marker Ocala, Florida

Reported to the police!

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Homesafe Transit - Reported to the police!

Misleading and Deceptive.. REPORTED TO DOT and POLICE

This company cheated and lied to us too, these companies must be stopped.

They were the first company we tried to use, there is a major fraud issue with moving companies out of Florida. If you have been a victim of Homesafe Transit please reach out to Ashley Moody the attorney generals office contact number (850) 414-****. I would also highly recommend calling the police non-emergency line (561) 822-**** and report the misleading and fradulet practices and file a police report. Get a copy of the police report so the lies are documented.

Once you take these steps and the attorney general forwards your case you contact consumer services at (850) 410-****. Lastly I would contact the DOT at 1-88*-***-**** and the consumer protection office at (561) 712-****. We are currently in the process of getting our refund back and getting them investigated for fraud.

There possibly could be a class action lawsuit. Please reach out if you have been a Homesafe Transit victim

View full review
Loss:
$1011

Preferred solution: Full refund

User's recommendation: STAY AWAY! Report to police if you booked with them and have issues

2 comments
Guest

My son and I were also victims of home safe transit in january of 2022. I filed a complaint with all of the necessary outlets but still never received my money back.

Guest
reply icon Replying to comment of Guest-2355587

Report them to the FL attorney general. The State of FL is investigating. Report them

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Anonymous
map-marker Nashville, Tennessee

Bait and switch scamming practices.

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One of the worst moving companies out there. This company is engaging in unethical practices. The moving truck shows up with no license plate and a sign literally taped to the door that reads Perfect Van Lines (see photo). Totally unprofessional for a moving company to have no license plate and to be identified in this manner.
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1 comment
Guest

Hello, We have started a group to hold Homesafe accountable. Please join it on Facebook. It is called "Justice for Homesafe Transit Customers."

Caroline R Fgb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbia, South Carolina

Movers never called or showed

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Movers never called or showed. Company refuses to return my deposit.

A complaint has been filed with the Better Business Bureau as they are not even rated. They are not military friendly and they are scammers how they sleep at night is beyond me. I even spoke with several managers who over and overstated they will return my call after they research after they admitted that they are hiring young workers to deliver your items and sometimes theres just not enough room on the trucks and they would have to get another driver. Shame on you Homesafe Transit.

I have the phone records to prove no one ever called on the day my items were supposed to be picked up. My son that is in the military took a leave to come and help me move and I will make sure military families know not to use you.

View full review
Loss:
$636
Cons:
  • Unprofessional scam

Preferred solution: Full refund

User's recommendation: Do not use this non-rated unprofessional business

1 comment
Guest

Hello, We have started a group to hold Homesafe accountable. Please join it on Facebook. It is called "Justice for Homesafe Transit Customers."

Tabitha E Hqi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammed out of delivery of our goods

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Updated by user Jan 28, 2022

It has been more than 6 months. We still haven't received our stuff.

The mover Zano called a couple of days ago and told me that our stuff was in a storage facility in Vegas. But when I called the storage facility they told me that nothing is there and that those units are vacant. So at this point I have no idea where our stuff is. I have reported to all different agencies and departments (NTA,FMSCA,DOT,BBB)...

I don't know what else to do. I can't believe Shady companies like Homesafe Transit and Zano Moving can get away with scamming innocent people like this.

Updated by user Sep 24, 2021

We are still waiting for our things to be delivered. We have lost all hope of ever receiving our stuff.

I think we have been scammed and our things stolen.

It has been almost 3 months!! Still unresolved.If anyone can help us, please do, At this point, we do not know what else we can do.

Original review Aug 25, 2021
This has been the worst experience for us ever. We have moved 5 times within the US so far and this has been the most awful experience ever.
We still have not received our stuff.

It has been more than 3 weeks and we have paid $5000 already. We have no money left for anything.
We were quoted $3200 initially by someone named Michael and we were happy that it was so low, that we signed the initial deposit with $1370.. Then a day before the move, there was a quality call where the dispatch manager Eric quoted $4900 (because there was more stuff apparently - which we already provided to Michael).
We couldn't get our $1370 back so we had to proceed with $4900. Then the mover (Zano Moving and Storage) came and he showed an agreement of $5700.

Honestly, I don't know what was happening here. It was the day of the move - we had to leave the state the next day - what could we do with our stuff. I showed the mover the agreement of $4900 and then we negotiated (which was another bad experience) and then he said $5400.
What could we do now? He said pay half now and pay the rest at the time of delivery - So we gave a check for $1870.

He loaded all our stuff. He put down the delivery date as 7/25. We still have not received our stuff. Last week the mover (Zano Moving) called us and told us that the check bounced and was canceled.

He even sent us a picture of the canceled check(crossed out). Told us we needed to pay $1900 initial payment and the rest at delivery. We were so stupid and trusting. So we did a money transfer of $1900.

Then a couple of days later, the mover (Zano Moving) told us that his office mistakenly deposited the check and if that's the case, then there will be no balance at delivery.
So now we have paid $5000 to "Home safe Transit" and "Zano Moving and Storage". Our stuff is still not delivered. What is happening here - we have no idea.
This was all our fault for not looking at the reviews of "Home safe Transit" and getting reeled in with their low quotes in the beginning.
So now we are out $5000 and our stuff is not delivered. We are still sleeping on the floor with no stuff.
Dear Homesafe Transit -
Unless you will refund our money, please don't bother replying to this review.

There is nothing you can say to make up for the fact that there are some smooth-talking sales operators at Homesafe transit who reel you in with their low pricing quotes and then we are stuck and cheated!!
Our own fault for being so naïve and stupid.

Honestly, we believe in a true God who knows what we went through because of "HomeSafe Transit" and "Zano Moving and Storage". We pray that those who cheated/robbed us will know what it feels like and will never do so with anyone else again.
View full review
Loss:
$5000

Preferred solution: Deliver product or service ordered

User's recommendation: To anyone else reading this, please don't ever choose Homesafe Transit or Zano Moving and Storage for your own peace of mind!

10 comments
Guest

Hello, We have started a group to hold Homesafe accountable. Please join it on Facebook. It is called "Justice for Homesafe Transit Customers."

Tabitha E Hqi
reply icon Replying to comment of Guest-2201344

Thank you. Just sent a request to join the group.

Guest

I also have been scammed by Home Safe Transit. Fortunately, I discovered their scam before they picked up my property and charged more or lost my possessions.

I canceled and probably will never get my deposit back. I have also reported them to BBB, DOT, FMCSA, and sent letters directly to their president and chairman, but I've heard nothing.

My advice... NEVER USE HOME SAFE TRANSIT!

Fortunato Oyy
reply icon Replying to comment of Guest-2165681

Good to hear someone is coming after them…

Guest

Hey I’m in the same boat!! I am currently trying to get my belongings as well.

Please let me know if you would like to team up to take these guys down. Thanks!

Fortunato Oyy
reply icon Replying to comment of Guest-2126340

OH YES. here’s my email - alyanich317@***.com

Tabitha E Hqi
reply icon Replying to comment of Guest-2126340

Can you share your email? Or ping me on Facebook?https://***/tabitha.emmanuel

Fortunato Oyy

I’m so sorry you went though this. Reading your comment almost brought me to tears for going through a similar situation (granted, my prices and money actually given to Homesafe is lower), but their promises of making it an easy move and providing “peace of mind” are preposterous.

The first moving company that was sent took a look at all my belongings and made a face to later tell me there’s no way everything would fit in the allotted cubic footage. (Even though after going over inventory with Homesafe dispatchers at least 3 times, I was told there would still be a small amount of space left over). Great. After spending hours opening each box and deciding to leave behind my bed, dresser, and more than 50% of boxes behind in an effort to condense and make everything fit in the amount of space I was shown on the truck, next moving company is sent 2 days later.

Man enters my home, looks at the condensed belongings and says he’ll be right and “see what they want to do”. Comes back in shortly after to tell me I would have to pay 45% more than what the initial price was in order for them to load my things, as well as addition 45% more to retrieve them. (That is just under DOUBLE the price than what was initially discussed.) I wonder how an estimate of any sort can be that far off? This man decides it’s okay to smoke whatever kind of vapor device IN my home while conversing with me.

Also tells me I might as well take this stuff myself. Upon speaking with different “customer service” agents throughout these 2 separate encounters, I was told my deposit is “just 500” when I brought up a refund. The other lovely customer service agent I spoke with said “it’s just an additional $500 something” so I should just pay these movers what they are asking for. Being a small business owner myself, I could never imagine making comments like this to any customer of mine.

I’m addition, I was told that since I condensed so much, the move wouldn’t even be worth it for any movers to make.

I am now at a loss for words. Between the lack of transparency by Homesafe themselves, and the unprofessionalism of their movers they use, I wish I could give the heads up to everyone thinking of using this company to STAY AWAY.

Guest

Can I please get your last name to send you a direct message on fb. Thank you

Guest
reply icon Replying to comment of Guest-2118465

Emmanuel

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