Update by user Dec 02, 2015
Home Protect continued their indifference, so I took out a policy with a new company. If a firm ignores you when you are about to pay them money, what will they be like if something goes wrong and you need them to pay up? So the problem was not resolved, I just took matters into my own hands.
Original review posted by user Nov 02, 2015
I had a policy with HomeProtect and wanted to change some details. I phoned early one Friday - emailed, filled in forms, wrote. No response. They finally made contact on Monday afternoon - too late for me, so I cancelled the policy. So many firms feel they can treat you like dirt - someone has to take a stand. The first man I spoke to promised a recall in five minutes. The call came three days later. Even if you don't count the weekend, it is still poor service. I appreciate that online firms keep staff numbers low to save costs, but surely some sort of standard should still be maintained.