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Update by user Dec 02, 2015

Home Protect continued their indifference, so I took out a policy with a new company. If a firm ignores you when you are about to pay them money, what will they be like if something goes wrong and you need them to pay up? So the problem was not resolved, I just took matters into my own hands.

Original review posted by user Nov 02, 2015
I had a policy with HomeProtect and wanted to change some details. I phoned early one Friday - emailed, filled in forms, wrote. No response. They finally made contact on Monday afternoon - too late for me, so I cancelled the policy. So many firms feel they can treat you like dirt - someone has to take a stand. The first man I spoke to promised a recall in five minutes. The call came three days later. Even if you don't count the weekend, it is still poor service. I appreciate that online firms keep staff numbers low to save costs, but surely some sort of standard should still be maintained.
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1 comment
#1057811

Dear Sir/Madam,

I am really sorry to hear that you have experienced a slow response to your change in policy details. Our Customer Services team work hard to ensure that we deliver on promises.

We will therefore investigate what happened to delay your callback in this instance. Please could you send an email to marketing@homeprotect.co.uk, mention that you have made a complaint on this website and include your policy number so that we may locate your details in our system. We will then be able to get back to you with our response.

I await your message. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

ID
#727628 Review #727628 is a subjective opinion of poster.
Location
Dundee, Dundee City
Cons
  • Lack of customer service
Reason of review
Poor customer service

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