Homeprotect
Homeprotect Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Homeprotect has a 1.5 star rating from 1 customer review, with consumers mostly dissatisfied; rating distribution is 100% unfavorable, reviewers cite poor customer service, limited product diversity, and a high price level.
Positive Feedback
No positive aspects were noted in the lone review; the account focuses on service failures rather than benefits.
Negative Feedback / Risk Areas
- Unresponsive support and slow callbacks are common Homeprotect customer complaints.
- High price level versus perceived value and limited product diversity.
- Communication delays when changing policies led to cancellations, as cited in Homeprotect reviews.
Key Takeaways for Future Customers
- Expect possible delays in customer service responses and confirm response time before buying.
- Compare pricing and product options with competitors given reported limited offerings.
- Document all requests and follow up promptly if policy changes are needed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Homeprotect has a 1.5 star rating from 1 customer review, with consumers mostly dissatisfied; rating distribution is 100% unfavorable, reviewers cite poor customer service, limited product diversity, and a high price level.
Positive Feedback
No positive aspects were noted in the lone review; the account focuses on service failures rather than benefits.
Negative Feedback / Risk Areas
- Unresponsive support and slow callbacks are common Homeprotect customer complaints.
- High price level versus perceived value and limited product diversity.
- Communication delays when changing policies led to cancellations, as cited in Homeprotect reviews.
Key Takeaways for Future Customers
- Expect possible delays in customer service responses and confirm response time before buying.
- Compare pricing and product options with competitors given reported limited offerings.
- Document all requests and follow up promptly if policy changes are needed.
Communication
- - Tried to update HomeProtect by phone and email; no response.
- - Monday contact; too late, policy canceled; recall promised in five minutes, but three days passed.
Home Protect continued their indifference, so I took out a policy with a new company. If a firm ignores you when you are about to pay them money, what will they be like if something goes wrong and you need them to pay up? So the problem was not resolved, I just took matters into my own hands.
I had a policy with HomeProtect and wanted to change some details. I phoned early one Friday - emailed, filled in forms, wrote.
No response. They finally made contact on Monday afternoon - too late for me, so I cancelled the policy. So many firms feel they can treat you like dirt - someone has to take a stand. The first man I spoke to promised a recall in five minutes.
The call came three days later.
Even if you don't count the weekend, it is still poor service. I appreciate that online firms keep staff numbers low to save costs, but surely some sort of standard should still be maintained.
- Lack of customer service
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Dear Sir/Madam,
I am really sorry to hear that you have experienced a slow response to your change in policy details. Our Customer Services team work hard to ensure that we deliver on promises.
We will therefore investigate what happened to delay your callback in this instance. Please could you send an email to marketing@homeprotect.co.uk, mention that you have made a complaint on this website and include your policy number so that we may locate your details in our system. We will then be able to get back to you with our response.
I await your message. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect